DHL dhl.de Live · Operational

Is DHL down right now? Live status and outage tracker

No, DHL is up.

No outage detected, and no user reports in the last hour.

Reports, last hour: 0
Usual at this hour: Almost none
Vs the hour before: –

User reports, last 24 hours, one bar per 15 minutes. Dashed line: the usual level. 96 normal · 0 elevated · 0 outage

Not working for you?

Last spike 14 h ago · Updated 2 min ago · Data refreshes every 5 minutes

01 · User reports

0 reports in the last hour

From a public outage-reporting feed, counted in 15-minute windows. The verdict above is based on these.

Last 24 hours

DHL outages and problems

User reports, last 24 hours

334 reports in total, counted in 15-minute windows

No problem reports came in for DHL in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 334 reports. Worldwide, most recent reports were about tracking (45%) and app (22%). The last spike in reports was 14 h ago and lasted 15 min. These are user reports from Germany, where most people report DHL problems.

Around the world right now: normal in 10 other countries. By country

NormalClose to the usual level24 h · 334 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

14 reports, 16 h ago

DHL status card: No, DHL is up. User reports over the last 24 hours. — **Share this status**The picture people see when this page is shared: the answer and the last 24 hours of reports.
Image

In the past 24 hours, 334 user reports came in for DHL. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 14 reports, about 16 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for DHL stayed at their usual level the whole time.

This month

DHL in November 2026

Problem reports in November (since 3 November): 339

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for DHL worldwide.

Tracking45%
App22%
Website16%
Login12%
Checkout5%

Share of 77 recent reports that said what was wrong, from every country listed below.

World map

DHL reports around the world

In the last 24 hours, 421 problem reports about DHL came in from 4 countries. Right now reports are at the usual level in every country.

Country	Now	Last hour	24 hours
Germany numbers above	Normal	4	335
The Netherlands	Normal	0	80
Spain	Normal	0	5
The UK	Normal	0	1
Austria	Normal	0	0
Saudi Arabia	Normal	0	0
Egypt	Normal	0	0
Thailand	Normal	0	0
Italy	Normal	0	0
The US	Normal	0	0
Australia	Normal	0	0

Each country's status compares its reports with the usual level there.

Last 30 days

DHL problem spikes, last 30 days

Since 3 November, DHL had no outage spikes, but 3 periods of elevated reports. The longest lasted 18 min, on 4 November.

Elevated reports

Wed 4 Nov, 12:46–13:01

Lasted 15 min

14peak reports
Elevated reports

Wed 4 Nov, 12:12–12:30

Lasted 18 min

15peak reports
Elevated reports

Wed 4 Nov, 10:53–11:09

Lasted 16 min

15peak reports

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

Germany335
The Netherlands80
Spain5
The UK1
Austria0
Australia0
Egypt0
Italy0

Country history starts on 4 November 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services

Troubleshooting

How to fix DHL not working

DHL is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach dhl.de over your own connection, right now. Nothing is sent to us or stored.

Retry DHL tracking directly
Open dhl.de, choose Sendungsverfolgung, and paste the shipment number again without spaces. If the app shows a blank page or keeps spinning, compare it with the website before changing account settings.
Refresh the Post & DHL app
Close the app from the app switcher, then open it again and test shipment tracking or your Packstation barcode. On iPhone, swipe up from the bottom and swipe the app away; on Android, open Recents and swipe it away.
Clear dhl.de site data
In Chrome, go to Settings > Privacy and security > Site settings > View permissions and data stored across sites, then remove the stored data for dhl.de. In Safari on Mac, use Safari > Settings > Privacy > Manage Website Data, select dhl.de, and click Remove.
Reinstall the Post & DHL app
On iPhone, go to Settings > General > iPhone Storage > Post & DHL > Delete App, then install it again from the App Store. On Android, open Settings > Apps > Post & DHL > Uninstall, then install it again from Google Play and sign back in to your DHL account.

While DHL is down: what to use instead

Post & DHL app If the website will not load, try the app for parcel tracking and Packstation pickup details tied to your account.
Deutsche Post branch Go to a post office or parcel shop when you need postage or a parcel drop-off without using the website.
Hermes Use it for domestic parcel shipping in Germany when you can send from a PaketShop and do not need DHL handling.
DPD or GLS Pick one of these carriers if the parcel can use another tracked delivery network while the service is having problems.

Same time

Problems at the same time as DHL

Since 3 November, all 3 of DHL's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of DHL's spikes overlapped one of theirs.

During the latest spike

DHL: Wed 4 Nov, 12:46 to 13:01

38 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report DHL problems

The busiest hour for reports about DHL is 09:00 to 10:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when DHL goes down

DHL on dhl.de is the German parcel service for tracking shipments, buying parcel labels, managing Packstation pickup, and changing delivery options. Private senders and online shoppers rely on it, so an outage can block label purchase, parcel tracking, and collection codes in the Post & DHL app.

Tracking usually shows trouble first, with pages hanging after the shipment number or the last scan staying visible while newer events fail to load. When login is affected, the customer account may loop back to the sign in page, and the app can stop showing parcels saved to your account. Buying a parcel label can fail at payment or leave the order stuck before the QR code appears. Packstation and delivery changes are often partial by region, since one postcode area can have working tracking while another has missing pickup codes or failed redirect requests.

Servers and network

DHL IP address, servers and network

Checking dhl.de from our server…

Questions

DHL FAQ

Is DHL down right now?

The status at the top of this page shows whether user problem reports for DHL are above their usual level, counted in 15-minute windows over the last 24 hours. Those reports go to a public outage-reporting service; this site uses them and does not monitor the service or collect reports itself. If the status looks normal, try dhl.de or the DHL Paket app on mobile data, then try another browser and disable ad blockers or VPNs. If tracking works on one connection but not another, the issue is probably with your device, browser, or network.

Why does tracking say "Die Sendungsnummer ist nicht bekannt"?

That message can appear before the parcel has its first usable scan, especially after a label was created. Check that you copied every digit and letter from the sender, since German parcel and express numbers can look similar. If it still appears after the parcel should have entered the network, ask the sender to confirm the number or try again in the DHL Paket app.

Why is my Packstation Abholcode missing in the DHL Paket app?

The app only shows the pickup code for parcels tied to your customer account and Postnummer. Sign in with the same account you used for Packstation, check that app permissions are not blocking updates, and open the shipment from the parcel list. If the parcel was addressed without your Postnummer, the code may not appear in the app.

Why can't I log in to my DHL customer account on dhl.de?

A bad password, a locked account, or a session cookie can leave the login page looping or showing a generic error. Reset the password from the login page, then open dhl.de in a private window if the reset works but the browser still sends you back. If the app works while the website fails, keep the app for tracking and Packstation pickup until the web session clears.

Why won't the DHL Paket app let me redirect a parcel or choose a delivery location?

Redirection and delivery location choices depend on the shipment type and its scan status in Germany. The option can disappear after the parcel is already loaded for delivery, and some sender rules block changes. Check the shipment detail page rather than the overview, because the available choices often sit behind "Zustelloptionen".

Official channels

Contact DHL support

Tip: DHL doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.

For your site

Put the DHL status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/dhl/"><img src="https://isitdownrightnow.app/badge/dhl.svg" alt="DHL status" height="20"></a>

Markdown, for README files

[![DHL status](https://isitdownrightnow.app/badge/dhl.svg)](https://isitdownrightnow.app/services/dhl/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track DHL

The status on this page comes from user-submitted problem reports for DHL, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for DHL, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. DHL doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.