SumUp outages and problems
User reports, last 24 hours
No reports in this window
No problem reports came in for SumUp in the last hour, and at this time of day there are usually almost none. The last spike in reports was 157 h ago and lasted 21 min. These are user reports from the UK, where most people report SumUp problems.
Around the world right now: normal in 71 other countries. By country
- NormalClose to the usual level24 h · 0 reports
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's averageNone in this chart
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
No user reports came in for SumUp in the past 24 hours, and its uptime over that window is 100.00%.
No 15-minute window had any reports at all, so the chart above stays flat.
What SumUp's status page says
Checking status.sumup.com…
SumUp in November 2026
- Problem reports in November
- 59
Monthly report for November 2026
What went wrong
What people said was wrong in recent problem reports for SumUp worldwide.
Share of 3 recent reports that said what was wrong, from every country listed below.
SumUp reports around the world
In the last 24 hours, 16 problem reports about SumUp came in from 7 countries. Right now reports are at the usual level in every country.
- Outage now
- Problems now
- Normal
| Country | Now | Last hour | 24 hours |
|---|---|---|---|
| The UK numbers above | Normal | 0 | 9 |
| Germany | Normal | 0 | 2 |
| The US | Normal | 0 | 1 |
| Italy | Normal | 0 | 1 |
| Pakistan | Normal | 0 | 1 |
| Indonesia | Normal | 0 | 1 |
| Bangladesh | Normal | 0 | 1 |
| Brazil | Normal | 0 | 0 |
| The Netherlands | Normal | 0 | 0 |
| Belgium | Normal | 0 | 0 |
| France | Normal | 0 | 0 |
| Russia | Normal | 0 | 0 |
Each country's status compares its reports with the usual level there. 60 more countries had 0 reports in the last 24 hours. Map outlines: Natural Earth.
SumUp problem spikes, last 30 days
In the last 30 days, SumUp had no outage spikes, but 1 period of elevated reports.
- Wed 14 Oct: 0 reports
- Thu 15 Oct: 0 reports
- Fri 16 Oct: 0 reports
- Sat 17 Oct: 0 reports
- Sun 18 Oct: 0 reports
- Mon 19 Oct: 0 reports
- Tue 20 Oct: 0 reports
- Wed 21 Oct: no data
- Thu 22 Oct: 0 reports
- Fri 23 Oct: 0 reports
- Sat 24 Oct: 0 reports
- Sun 25 Oct: 0 reports
- Mon 26 Oct: 0 reports
- Tue 27 Oct: 0 reports
- Wed 28 Oct: 0 reports
- Thu 29 Oct: 2 reports
- Fri 30 Oct: 0 reports
- Sat 31 Oct: 0 reports
- Sun 1 Nov: 0 reports
- Mon 2 Nov: 0 reports
- Tue 3 Nov: 2 reports
- Wed 4 Nov: 1 report
- Thu 5 Nov: 26 reports (elevated reports that day)
- Fri 6 Nov: 1 report
- Sat 7 Nov: 14 reports
- Sun 8 Nov: 2 reports
- Mon 9 Nov: 3 reports
- Tue 10 Nov: 10 reports
- Wed 11 Nov: 0 reports
- Thu 12 Nov: 0 reports
-
Elevated reports
Thu 5 Nov, 14:07–14:27Lasted 21 min11peak reports
By country
Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.
- The UK58
- Germany15
- The Netherlands11
- The US11
- Italy7
- Brazil5
- Spain3
- France3
Country history starts on 2 November 2026. Days run from midnight to midnight, Central European time.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. Monthly reports for all services
How to fix SumUp not working
SumUp is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach sumup.com over your own connection, right now. Nothing is sent to us or stored.
Check SumUp's status page
Open status.sumup.com and look for incidents affecting payments or your country. If there is one, payments start working again once SumUp fixes it.
Restart the reader and the app
Switch the card reader off and on, close the SumUp app completely and open it again. This clears most connection and pairing errors.
Check the reader's connection
Readers need a working connection to approve payments. For a reader paired to a phone, make sure Bluetooth and mobile data or Wi-Fi are on; for a standalone reader, check the Wi-Fi or mobile signal on its screen.
Update the app and the reader
Install the latest SumUp app from the App Store or Google Play and accept any reader update it offers. Outdated software can stop a reader from taking payments after SumUp changes something on its side.
While SumUp is down: what to use instead
- SumUp Dashboard Use the web dashboard to review sales and manage your account if the app is unavailable.
- Cash Accept cash for in-person sales while card payments are unavailable.
- Square Use Square to take card payments if you already have an account and reader.
- PayPal Zettle Use Zettle for in-person card payments if you already have its account and reader.
Problems at the same time as SumUp
In the last 30 days, SumUp's only spike in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
During the latest spike
SumUp: Thu 5 Nov, 14:07 to 14:27
- Facebook, outage,4 Nov 13:47 to 22:32
- NTT Docomo, outage,03:18 to 19:22
- Odido, outage,04:08 to 17:56
- Capital One, outage,04:42 to 22:47
- Deutsche Glasfaser, outage,04:48 to 15:56
- Freenet, outage,05:33 to 6 Nov 02:24
- Klarmobil, outage,06:12 to 21:25
- Sainsbury’s, outage,07:20 to 23:55
71 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
What happens when SumUp goes down
SumUp sells card readers and payment tools to small businesses, from market stalls and cafés to tradespeople, along with a point-of-sale app and online payment links. When it has an outage, merchants can't take card payments, so a technical problem turns into lost sales within minutes.
During an outage, card payments hang on processing or fail with an error, the SumUp app won't sign in or connect to the reader, and payment links or online checkouts stop working. Payouts and transaction history can also show delays. Problems are often limited to one country, one card scheme or one product, such as the reader or the online checkout.
SumUp IP address, servers and network
- IPv4 addresses
- 104.18.34.207
Show all 2
- 172.64.153.49
- IPv6
- Not offered
- Network
- AS13335 · Cloudflare, Inc., registered in the United States
- Served through
- Cloudflare · our check was answered by its Frankfurt (FRA) data centre
- DNS hosted by
- Amazon Route 53
- HTTPS certificate
- Issued by Let's Encrypt, valid until 29 Jan 2027 (78 days)
- HTTP/3
- Not advertised
- Our check
- Answered in 255 ms
Checked from our server in Frankfurt, Germany, 6 days ago, for www.sumup.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Checked from 12 places around the world
All 12 locations got an answer from sumup.com. Fastest from São Paulo (42 ms), slowest from Singapore (160 ms). Every location connected to the same address, on Amazon.com, Inc. (AS16509).
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up · HTTP 301 | 45 ms | 76.76.21.21 |
| ViennaAustria | Up · HTTP 301 | 107 ms | 76.76.21.21 |
| MilanItaly | Up · HTTP 301 | 74 ms | 76.76.21.21 |
| ParisFrance | Up · HTTP 301 | 66 ms | 76.76.21.21 |
| AmsterdamNetherlands | Up · HTTP 301 | 139 ms | 76.76.21.21 |
| MadridSpain | Up · HTTP 301 | 138 ms | 76.76.21.21 |
| WarsawPoland | Up · HTTP 301 | 145 ms | 76.76.21.21 |
| DallasUSA | Up · HTTP 301 | 145 ms | 76.76.21.21 |
| Los AngelesUSA | Up · HTTP 301 | 77 ms | 76.76.21.21 |
| São PauloBrazil | Up · HTTP 301 | 42 ms | 76.76.21.21 |
| SingaporeSingapore | Up · HTTP 301 | 160 ms | 76.76.21.21 |
| TokyoJapan | Up · HTTP 301 | 102 ms | 76.76.21.21 |
Checked with check-host.net from its servers in these cities 6 days ago, for sumup.com. Time is how long each server took to load the page.
SumUp FAQ
Is SumUp down right now?
Why is my SumUp card reader not connecting?
Why are SumUp payments failing?
What can I do if I can't take card payments during a SumUp outage?
How do I contact SumUp support?
Contact SumUp support
Tip: when SumUp is down, its official status page is the quickest way to confirm the cause and see when a fix is expected.
About SumUp
- Category
- Card payments
- Founded
- 2012
- Headquarters
- London, UK
Put the SumUp status on your site
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The status, reports in the last hour and the last 24 hours, updated every 5 minutes. Use the frame, or the image where frames are not allowed, such as newsletters.
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<p><a href="https://isitdownrightnow.app/services/sumup/">SumUp status</a> from IsItDownRightNow.app</p><a href="https://isitdownrightnow.app/services/sumup/"><img src="https://isitdownrightnow.app/share/sumup.png" alt="SumUp status: problem reports over the last 24 hours" width="600" height="315" loading="lazy"></a>[](https://isitdownrightnow.app/services/sumup/)Badge, frame and image load no scripts from other sites and set no cookies; people who see them on your page load them from our server. More for journalists.
How we track SumUp
The status on this page comes from user-submitted problem reports for SumUp, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for SumUp, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from SumUp's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.