Strato outages and problems
User reports, last 24 hours
881 reports in total, counted in 15-minute windows
No problem reports came in for Strato in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 881 reports. Most recent reports were about login (90%) and hosting (5%). The last spike in reports was 11 h ago and lasted 30 min. These are user reports from Germany, where most people report Strato problems.
- NormalClose to the usual level20 h 45 min · 220 reports
- ElevatedMore than 1.5 times the usual level2 h 15 min · 123 reports
- OutageMore than twice the usual level and far above the day's average1 h · 538 reports
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 881 user reports came in for Strato. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 95.83% uptime for the day.
The most recent spike big enough to count as an outage was 16 hours ago. The busiest 15-minute window of the day had 328 reports, about 16 hours ago.
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Elevated reports
Ended 11 h agoLasted 30 min13peak reports
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Elevated reports
Ended 14 h agoLasted 15 min10peak reports
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Outage
Ended 15 h agoLasted 1 h 15 min328peak reports
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Elevated reports
Ended 17 h agoLasted 15 min11peak reports
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Outage
Ended 20 h agoLasted 1 h27peak reports
Strato in November 2026
- Problem reports in November (since 4 November)
- 882
Monthly report for November 2026
What went wrong
What people said was wrong in recent problem reports for Strato.
Share of 207 recent reports that said what was wrong.
Strato problem spikes, last 30 days
Since 4 November, Strato had 2 outage spikes and 4 periods of elevated reports. The longest lasted 1 h 15 min, on 4 November.
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Elevated reports
Wed 4 Nov, 15:27–15:57Lasted 30 min15peak reports
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Elevated reports
Wed 4 Nov, 13:12–13:27Lasted 15 min10peak reports
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Elevated reports
Wed 4 Nov, 12:37–12:52Lasted 15 min11peak reports
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Outage
Lasted 1 h 15 min359peak reports
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Elevated reports
Wed 4 Nov, 09:50–10:12Lasted 22 min13peak reports
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Outage
Wed 4 Nov, 05:42–06:42Lasted 1 h41peak reports
By country
Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.
- Germany878
- The Netherlands209
Country history starts on 4 November 2026. Days run from midnight to midnight, Central European time.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 4 November 2026. Monthly reports for all services
How to fix Strato not working
Strato is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach strato.de over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Strato.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While Strato is down: what to use instead
- STRATO Monitor Check it when mail, hosting, the customer login, or HiDrive feels broken, since it is the provider’s own status page.
- STRATO help centre Use it for account, setup, and product help if the main panel loads but a specific service still fails.
- IONOS For a new domain, mailbox, hosting package, or cloud project that cannot wait, IONOS is a common separate provider in Germany.
- Hetzner For servers or cloud workloads you can redeploy, Hetzner gives you another Germany-based place to run a separate setup.
Problems at the same time as Strato
Since 4 November, all 6 of Strato's spikes in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
Most often at the same time
How many of Strato's spikes overlapped one of theirs.
During the latest spike
Strato: Wed 4 Nov, 15:27 to 15:57
- Klarmobil, outage,05:57 to 23:27
- Postbank, outage,07:12 to 21:27
- Sainsbury’s, outage,07:42 to 5 Nov 00:12
- Banco do Brasil, outage,09:42 to 18:57
- GOV.BR, outage,10:12 to 23:27
- ITV, outage,10:12 to 17:57
- USPS, outage,10:42 to 5 Nov 01:57
- eCAC, outage,11:27 to 20:57
72 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
When people report Strato problems
The busiest hour for reports about Strato is 12:00 to 13:00 Central European time, and the busiest day is Wednesday.
By hour of the day
- 00:00 to 01:00: 0.04 reports on an average day
- 01:00 to 02:00: 0.06 reports on an average day
- 02:00 to 03:00: 0 reports on an average day
- 03:00 to 04:00: 0 reports on an average day
- 04:00 to 05:00: 0.04 reports on an average day
- 05:00 to 06:00: 0.02 reports on an average day
- 06:00 to 07:00: 0.09 reports on an average day
- 07:00 to 08:00: 0.11 reports on an average day
- 08:00 to 09:00: 0.58 reports on an average day
- 09:00 to 10:00: 0.6 reports on an average day
- 10:00 to 11:00: 0.57 reports on an average day
- 11:00 to 12:00: 0 reports on an average day
- 12:00 to 13:00: 0.78 reports on an average day
- 13:00 to 14:00: 0.66 reports on an average day
- 14:00 to 15:00: 0.39 reports on an average day
- 15:00 to 16:00: 0.47 reports on an average day
- 16:00 to 17:00: 0.67 reports on an average day
- 17:00 to 18:00: 0.57 reports on an average day
- 18:00 to 19:00: 0.53 reports on an average day
- 19:00 to 20:00: 0.44 reports on an average day
- 20:00 to 21:00: 0.28 reports on an average day
- 21:00 to 22:00: 0.57 reports on an average day
- 22:00 to 23:00: 0.4 reports on an average day
- 23:00 to 00:00: 0.24 reports on an average day
By day of the week
- Monday: 0 reports on an average Monday
- Tuesday: 0 reports on an average Tuesday
- Wednesday: 59 reports on an average Wednesday
- Thursday: 0.85 reports on an average Thursday
- Friday: 0 reports on an average Friday
- Saturday: 0 reports on an average Saturday
- Sunday: 0 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 28 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
Strato IP address, servers and network
Checking strato.de from our server…
Service updates from @strato_ag
No posts about problems from @strato_ag in the last 14 days. The latest is from .
Contact Strato support
- Official status pagestrato-monitor.de
- Help centrestrato.de/kontakt
- Websitestrato.de
- X (Twitter)x.com/strato_ag
- Facebookfacebook.com/203676993022555
Tip: when Strato is down, its official status page is the quickest way to confirm the cause and see when a fix is expected.
How we track Strato
The status on this page comes from user-submitted problem reports for Strato, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Strato, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Strato's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.