Aussie Broadband outages and problems
In the past 24 hours, 117 user reports came in for Aussie Broadband. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 5 reports, about 3 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Aussie Broadband in October 2026
- Problem reports in October (since 28 October)
- 127
Monthly report for October 2026
What went wrong
What people said was wrong in recent problem reports for Aussie Broadband.
Share of 15 recent reports that said what was wrong.
Aussie Broadband problem spikes, last 30 days
Since 28 October, Aussie Broadband had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services
How to fix Aussie Broadband not working
Aussie Broadband is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach aussiebroadband.com.au over your own connection, right now. Nothing is sent to us or stored.
Power cycle the router and NBN box
Unplug the router at the wall, wait 30 seconds, plug it back in and let it settle for two to three minutes. Do the same for the NBN connection box if you have one. Most stuck sessions clear once the handshake starts fresh, and you lose nothing by trying.
Test the connection over Ethernet
Plug a laptop into a LAN port on the router with an Ethernet cable and load a page. If the wired connection works, your Wi-Fi is the problem, so lift the router off the floor and away from metal, then try the 5GHz network if your router shows a separate one. If the cable fails too, the fault is upstream.
Check the NBN connection box lights
On fibre to the premises, the Optical light on the NBN connection box should be solid green. Red or dark means no signal is reaching the box, so the fault sits outside your house. Write down which lights are on before you ring support.
Contact Aussie Broadband support
Open the help centre at https://www.aussiebroadband.com.au/contact/ and pick chat or phone, or log the fault in the MyAussie app. Have your account number and the light readings handy. Support can test the line from their end, which is the part you cannot do from home no matter how many times you restart the router.
While Aussie Broadband is down: what to use instead
- Mobile hotspot Use your phone's mobile data as a hotspot when the home connection drops, so a laptop or tablet can stay online for email and basic browsing.
- Public Wi-Fi A library or cafe network can cover a quick account check if your phone signal is weak.
- Help centre Open the help centre in a browser on mobile data if the app will not load and you need fault or account guidance.
- Phone support Call support when web chat stalls and you need to report a fault; have your account details ready.
When people report Aussie Broadband problems
The busiest hour for reports about Aussie Broadband is 12:00 to 13:00 Central European time, and the busiest day is Wednesday.
By hour of the day
- 00:00 to 01:00: 0.19 reports on an average day
- 01:00 to 02:00: 0.34 reports on an average day
- 02:00 to 03:00: 0.32 reports on an average day
- 03:00 to 04:00: 0.24 reports on an average day
- 04:00 to 05:00: 0.18 reports on an average day
- 05:00 to 06:00: 0.25 reports on an average day
- 06:00 to 07:00: 0.23 reports on an average day
- 07:00 to 08:00: 0.35 reports on an average day
- 08:00 to 09:00: 0.43 reports on an average day
- 09:00 to 10:00: 0.34 reports on an average day
- 10:00 to 11:00: 0.39 reports on an average day
- 11:00 to 12:00: 0.29 reports on an average day
- 12:00 to 13:00: 0.44 reports on an average day
- 13:00 to 14:00: 0.19 reports on an average day
- 14:00 to 15:00: 0.09 reports on an average day
- 15:00 to 16:00: 0.01 reports on an average day
- 16:00 to 17:00: 0 reports on an average day
- 17:00 to 18:00: 0.09 reports on an average day
- 18:00 to 19:00: 0 reports on an average day
- 19:00 to 20:00: 0.07 reports on an average day
- 20:00 to 21:00: 0.29 reports on an average day
- 21:00 to 22:00: 0.34 reports on an average day
- 22:00 to 23:00: 0.39 reports on an average day
- 23:00 to 00:00: 0.32 reports on an average day
By day of the week
- Monday: 0 reports on an average Monday
- Tuesday: 0 reports on an average Tuesday
- Wednesday: 24 reports on an average Wednesday
- Thursday: 22 reports on an average Thursday
- Friday: 0 reports on an average Friday
- Saturday: 0 reports on an average Saturday
- Sunday: 0 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 22 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
What happens when Aussie Broadband goes down
Aussie Broadband is an Australian internet provider that sells nbn and mobile plans to homes and small offices. An outage interrupts video calls and remote access, and the status at the top of this page shows when user problem reports rise above their usual level in 15-minute windows over the last 24 hours; it is not a live test of the line.
Live video calls and streaming usually fail first because they need a steady connection, while web pages hang and email may arrive late on a phone. Reports often vary by area. A wider fault can leave your modem with a red or amber internet light, and every device on the line drops at once; a partial problem may hit one town or one connection type and leave another area online. The page counts user problem reports; it does not ping, probe, poll or monitor the service, and it never checks from multiple locations, so use it as a signal of rising reports rather than proof of a fault on your line.
Aussie Broadband IP address, servers and network
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Aussie Broadband FAQ
Is Aussie Broadband down right now?
Why does my NBN connection drop out when it rains?
Why does MyAussie show no usage data?
How do I report an outage in the MyAussie app?
Why is my VoIP phone dead but my internet still works?
Put the Aussie Broadband status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/aussie-broadband/"><img src="https://isitdownrightnow.app/badge/aussie-broadband.svg" alt="Aussie Broadband status" height="20"></a>[](https://isitdownrightnow.app/services/aussie-broadband/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Aussie Broadband
The status on this page comes from user-submitted problem reports for Aussie Broadband, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Aussie Broadband, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Aussie Broadband doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.