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Athenahealth athenahealth.com Live · Operational

Is Athenahealth down right now? Live status and outage tracker

No, Athenahealth is up.

No outage detected, and no user reports in the last hour.

Reports, last hour: 0
Usual at this hour: Almost none
Vs the hour before: –

User reports, last 24 hours, one bar per 15 minutes. Dashed line: the usual level. 96 normal · 0 elevated · 0 outage

Not working for you?

Updated 3 min ago · Data refreshes every 5 minutes

01 · User reports

0 reports in the last hour

From a public outage-reporting feed, counted in 15-minute windows. The verdict above is based on these.

02 · Our check, Frankfurt

Answered in 344 ms

Our server loaded www.athenahealth.com 1 h ago. Behind Akamai.

Last 24 hours

Athenahealth outages and problems

User reports, last 24 hours

22 reports in total, counted in 15-minute windows

No problem reports came in for Athenahealth in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 22 reports. Most recent reports were about app (100%). There has been no spike in reports since 3 November. These are user reports from the US, where most people report Athenahealth problems.

NormalClose to the usual level24 h · 22 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

3 reports, 18 h ago

Athenahealth status card: No, Athenahealth is up. User reports over the last 24 hours. — **Share this status**The picture people see when this page is shared: the answer and the last 24 hours of reports.
Image

In the past 24 hours, 22 user reports came in for Athenahealth. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 3 reports, about 18 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Athenahealth stayed at their usual level the whole time.

This month

Athenahealth in November 2026

Problem reports in November (since 3 November): 22

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for Athenahealth.

App100%

Share of 1 recent report that said what was wrong.

Last 30 days

Athenahealth problem spikes, last 30 days

Since 3 November, Athenahealth had no outage spikes or periods of elevated reports.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services

Troubleshooting

How to fix Athenahealth not working

Athenahealth is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach athenahealth.com over your own connection, right now. Nothing is sent to us or stored.

Reload the Athenahealth sign in
If you use the web portal in Chrome or Edge, press Ctrl+F5 on Windows or Command+Shift+R on Mac. In the athenaPatient or athenaOne app, open the app switcher, swipe the app away, then open it again before you request another sign-in code.
Clear athenahealth.com site data
In Chrome, type chrome://settings/siteData in the address bar; in Edge, type edge://settings/siteData. Search for athenahealth.com, delete the saved data shown for that site, then sign in again if the page loops, stays blank, or will not open a visit summary.
Update athenaPatient or athenaOne
On iPhone, open App Store > your profile picture, pull down to refresh, and tap Update next to athenaPatient or athenaOne. On Android, open Play Store > your profile picture > Manage apps & device > Updates available, then update the same app if it appears.
Reinstall the Athena app
On iPhone, touch and hold athenaPatient or athenaOne > Remove App > Delete App, then install it again from the App Store. On Android, open Settings > Apps > athenaPatient or athenaOne > Uninstall, then install it again from Google Play; have your portal email and password ready because the saved session will be gone.

While Athenahealth is down: what to use instead

Clinic phone line Call the office listed on your bill or appointment reminder if you need to book, cancel, ask about a refill, or get a message to care staff.
athenaPatient app Use the mobile app if your practice supports it and the web portal will not load.
Web portal in a browser Try the portal site from a current browser if the app freezes, signs you out, or shows a blank screen.
Pharmacy contact Call your pharmacy for refill status when a medication request is stuck in the portal and you need to know if it was received.

About

What happens when Athenahealth goes down

Athenahealth is a US focused health care technology service for medical practices. Clinicians, front desk staff, billers, and patients rely on its records, scheduling, billing, and communication tools, so an outage can block chart work, appointment changes, portal messages, and payments.

Login is often the first thing to fail. Staff may get stuck at sign in, see pages spin after opening a patient chart, or lose access to appointment schedules while the rest of the clinic network still works. For patients, the portal or athenaPatient app may stop loading, and messages or bill payments may hang before confirmation. Problems are often partial or regional rather than a total blackout; one practice may have trouble with scheduling or portal access while another sees slow charting or billing queues.

Servers and network

Athenahealth IP address, servers and network

IPv4 addresses: 2.20.142.50
Show all 2
2.20.143.66
IPv6: Not offered
Network: AS20940 · Akamai International B.V., registered in the Netherlands
Served through: Akamai
DNS hosted by: NS1
HTTPS certificate: Issued by Sectigo Limited, valid until 18 Feb 2027 (104 days)
HTTP/3: Not advertised
Our check: Answered in 344 ms (it turned away our automated check, which is common)

Checked from our server in Frankfurt, Germany, 1 h ago, for www.athenahealth.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Questions

Athenahealth FAQ

Is Athenahealth down right now?

The status at the top of this page shows whether problem reports sent to a public outage-reporting service are above their usual level, counted in 15-minute windows over the last 24 hours. If reports look normal, check whether the sign-in page opens on a different browser or network. You can also clear the site data, turn off a VPN, and try again before assuming the service has a wider problem.

Why can't I sign in to the Athenahealth Patient Portal?

Use the portal link from your medical practice, since some offices have their own patient access page. If the password reset email does not arrive, check spam and confirm that the office has the same email address on your chart. A locked account or a portal invite that has expired usually needs the practice staff to fix it.

Why is the athenaPatient app stuck on loading or showing a blank screen?

Force close the app and update it from your phone's app store. Switch between Wi-Fi and mobile data, because captive networks at clinics or workplaces can block the login flow. If the web portal works but the app does not, reinstall the app and sign in again.

Why can't I see my lab results or messages in the portal?

Your medical practice controls what appears in the portal and when it is released. Make sure you are viewing the right patient profile, especially if you manage care for a child or family member. If the office said a result or message was posted and it still is missing, contact the practice rather than creating a new account.

Why did my bill payment not show up after I paid through the portal?

Keep the confirmation screen or card receipt if you saw one. Do not submit the same payment again while the page is spinning, because the charge may still process even if the portal view has not refreshed. If the balance does not change later, call the billing office listed by your medical practice.

Official channels

Contact Athenahealth support

Tip: Athenahealth doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.

For your site

Put the Athenahealth status on your site

Paste one of these into a web page, a blog post or a README: a small badge, or a card with the chart. Both show the same status as this page, based on user problem reports, and link back here.

HTML

<a href="https://isitdownrightnow.app/services/athenahealth/"><img src="https://isitdownrightnow.app/badge/athenahealth.svg" alt="Athenahealth status" height="20"></a>

Markdown, for README files

[![Athenahealth status](https://isitdownrightnow.app/badge/athenahealth.svg)](https://isitdownrightnow.app/services/athenahealth/)

A live card with the chart

The status, reports in the last hour and the last 24 hours, updated every 5 minutes. Use the frame, or the image where frames are not allowed, such as newsletters.

Frame

<iframe src="https://isitdownrightnow.app/embed/athenahealth/" title="Athenahealth status" width="100%" height="230" style="border:0;max-width:560px" loading="lazy"></iframe>
<p><a href="https://isitdownrightnow.app/services/athenahealth/">Athenahealth status</a> from IsItDownRightNow.app</p>

Image, updated about every 10 minutes

<a href="https://isitdownrightnow.app/services/athenahealth/"><img src="https://isitdownrightnow.app/share/athenahealth.png" alt="Athenahealth status: problem reports over the last 24 hours" width="600" height="315" loading="lazy"></a>

Markdown image, for README files

[![Athenahealth status](https://isitdownrightnow.app/share/athenahealth.png)](https://isitdownrightnow.app/services/athenahealth/)

Badge, frame and image load no scripts from other sites and set no cookies; people who see them on your page load them from our server. More for journalists.

How we track Athenahealth

The status on this page comes from user-submitted problem reports for Athenahealth, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Athenahealth, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Athenahealth doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.