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Is iWay down right now? Live status and outage tracker

No, iWay is up.

No outage detected, and no user reports in the last hour.

Live Updated just now Data refreshes every 5 minutes

Not working for you? Official status pageStatus page

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

3 reports in total, counted in 15-minute windows

No problem reports came in for iWay in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 3 reports. There has been no spike in reports since 5 October.

NormalClose to the usual level24 h · 3 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

1 report, 24 h ago

Last 24 hours

iWay outages and problems

In the past 24 hours, 3 user reports came in for iWay. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 1 report, about 24 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for iWay stayed at their usual level the whole time.

Report categories

What people can report about iWay

People who report a problem with iWay to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

Internet
Television
Email
Total blackout
Website
Landline internet
No signal
Billing
Wi-Fi
Home internet

Last 30 days

iWay problem spikes, last 30 days

Since 5 October, iWay had no outage spikes or periods of elevated reports.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 5 October 2026. Monthly reports for all services

Troubleshooting

How to fix iWay not working

iWay is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach iway.ch over your own connection, right now. Nothing is sent to us or stored.

Restart the app and router
Close the app completely and open it again, since a stuck session is the first thing to rule out when a login screen hangs. If nothing changes, unplug the router for a moment and plug it back in. Let the connection settle before you retry.
Test on another device
Open the same page on a laptop or tablet that shares your Wi-Fi; if it loads there, the fault sits in the one device rather than in the line. Switch that device to mobile data next. Pages that load over the mobile network while the home connection fails point to the router or the line, and your account is probably fine.
Check the router lights and cable
Look at the front of the router before you change any setting, since a dark or red status light means the box has not synced with the line. Reseat the cable that runs from the wall socket into the router at both ends, and check the power lead is pushed in fully. A loose plug is dull advice, but it is the cheapest thing to rule out.
Sign in to the router admin page
The admin address and password sit on a sticker on the router itself; open that address in a browser and sign in. If the connection page shows no address handed out by the network, the line is down on the provider side and nothing on your side will bring it back. Check the official status page to see whether reports sit above their usual level, and use the help centre if one device keeps failing while the rest work.

While iWay is down: what to use instead

Mobile hotspot Share your phone's mobile data when you need a temporary connection for browsing or work.
Swisscom Use a Swisscom internet connection at home or work if you need another way online.
Sunrise Check a Sunrise connection if your household or workplace has one available.
Salt Use Salt home internet or mobile data when another connection is available.

Your device

Fix iWay on Windows, Mac, Android and iPhone

iWay on Windows

Fix: Restart your iWay router or modem, then disable and re-enable your Windows network adapter in the Network and Sharing Center. Ensure all ethernet cables connected to your iWay fiber or DSL box are securely plugged in.
Check: Check if the Windows network icon in your taskbar shows "No Internet Access" while connected to your iWay router. You can also try accessing a public website to verify if the iWay connection is active.

Command Prompt

ping iway.chTest whether iWay's servers reply

nslookup iway.chCheck that iWay's DNS resolves

tracert iway.chTrace where the connection drops

ipconfig /flushdnsClear the DNS cache, then reload

iWay on Mac

Fix: Unplug your iWay modem for 30 seconds, restart your Mac, and renew your DHCP lease in the macOS Network settings. Ensure your Wi-Fi is turned on and properly connected to your iWay network.
Check: Open macOS Network Settings to see if your status shows a self-assigned IP address or no connection on your iWay network. Verify if other devices in your home can access the internet via iWay.

Terminal

ping -c 4 iway.chTest whether iWay's servers reply

nslookup iway.chCheck that iWay's DNS resolves

traceroute iway.chTrace where the connection drops

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

iWay on Android

Fix: Restart your Android device and power cycle your iWay router or modem. If the issue persists, forget the iWay Wi-Fi network in your settings and reconnect by entering the password again.
Check: Look for a "Connected, no internet" notification next to the iWay Wi-Fi network name in your Android settings. Try loading a webpage using mobile data to confirm if only your iWay connection is down.

iWay on iPhone and iPad

Fix: Restart your iPhone or iPad and restart your iWay router to refresh the connection. If you still cannot connect, reset your iOS network settings and reconnect to the iWay Wi-Fi network.
Check: Check if a "No Internet Connection" warning appears under the iWay Wi-Fi network name in your iOS Settings. Switch to mobile data to see if the issue is isolated to your iWay internet service.

About

What happens when iWay goes down

iWay is a Swiss telecom provider selling home internet, mobile lines and TV. Households and small businesses rely on it for the one line that carries a work call, a card terminal, the TV and the landline at once.

You notice it when a page hangs, then the router light changes while Wi-Fi stays up and nothing gets through. Landline calls over the box fail or drop mid-sentence, and TV goes blank or loops on the loading screen even though the channel list still loads. Mobile data takes a different path. A fiber fault can leave your phone working while the home connection is dead, and because reports cluster by area or by service, a partial fault can look total from one address.

Servers and network

iWay IP address, servers and network

Checking iway.ch from our server…

Questions

iWay FAQ

Is iWay down right now?

The status at the top of this page shows whether problem reports for iWay are above their usual level, counted in 15-minute windows over the last 24 hours. The site does not ping or monitor the service itself. For the provider's own view, check the official status page at https://status.iway.ch. To see whether the fault is only on your side, try another site or app on the same connection, then switch to mobile data or a second device; if only iWay services fail across those tests, the problem is probably not your phone or laptop.

Why does my iWay TV picture freeze while other apps still load?

A frozen or pixelated picture on one channel can come from the broadcaster feed, while the same symptom across every channel points to your local box or network; test another streaming app on the same TV and restart the receiver before you contact the help centre. If other apps load cleanly and the menu still responds, the connection is likely fine.

Why can't I sign in to my iWay account after a password reset?

Use the newest reset link from your inbox, and check the spam folder because older links expire. Try a private browser window with password autofill turned off; if the same login error appears, the help centre can check the account state.

Why does my iWay internet drop on Wi-Fi but stay stable over a cable?

A wired connection that holds while Wi-Fi drops points to local wireless coverage or a crowded channel; move the router away from thick walls and test a device close to it. If the wired link also fails, check the official status page before you reset anything.

Why does my iWay phone line have no dial tone while the internet works?

If the internet is up and only the handset is dead, check the cable between the phone and router, then try a second handset. A dial tone that returns after that points to a local adapter or handset fault; if it stays silent, the help centre can check the line.

For your site

Put the iWay status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/iway/"><img src="https://isitdownrightnow.app/badge/iway.svg" alt="iWay status" height="20"></a>

Markdown, for README files

[![iWay status](https://isitdownrightnow.app/badge/iway.svg)](https://isitdownrightnow.app/services/iway/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track iWay

The status on this page comes from user-submitted problem reports for iWay, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for iWay, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from iWay's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.