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Nintendo eShop nintendo.com

Is Nintendo eShop down right now? Live status and outage tracker

No, Nintendo eShop is up.

No widespread outage detected. 1 user report in the last hour is within the normal range.

Live Last spike Data refreshes every 5 minutes
Not working for you? Official status pageStatus page
User reports, last 24 hours, 15 minutes a segment: 96 flowing, 0 slow (elevated), 0 jammed (outage)

User reports, last 24 hours

18 reports in total, counted in 15-minute windows

In the last hour, 1 problem report came in for Nintendo eShop, and at this time of day there are usually almost none. Over the last 24 hours there were 18 reports. Worldwide, most recent reports were about server connection (100%). The last spike in reports was 60 h ago and lasted 37 min. These are user reports from the US, where most people report Nintendo eShop problems.

Around the world right now: normal in 71 other countries. By country

In the past 24 hours, 18 user reports came in for Nintendo eShop. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day. The busiest 15-minute window had 2 reports, about 8 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Reports, last hour
1
None the hour before
Uptime, 24 h
100.00%
No outage windows
Last outage
None
In the last 24 hours
Busiest 15 minutes
2
2 reports, 8 h ago
Last 24 hours

Nintendo eShop outages and problems

In the past 24 hours, 18 user reports came in for Nintendo eShop. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 2 reports, about 8 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Nintendo eShop stayed at their usual level the whole time.
This month

Nintendo eShop in November 2026

Problem reports in November
8
Outage spikes
0
Periods of elevated reports
0

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for Nintendo eShop worldwide.

  1. Server Connection100%

Share of 2 recent reports that said what was wrong, from every country listed below.

World map

Nintendo eShop reports around the world

In the last 24 hours, 39 problem reports about Nintendo eShop came in from 14 countries. Right now reports are at the usual level in every country.

  • Outage now
  • Problems now
  • Normal
Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.
CountryNowLast hour24 hours
The US numbers above Normal 019
The UK Normal 03
France Normal 03
Austria Normal 02
Germany Normal 02
Brazil Normal 02
Canada Normal 01
Italy Normal 01
Belgium Normal 01
Poland Normal 01
Singapore Normal 01
Hong Kong Normal 01

Each country's status compares its reports with the usual level there. 60 more countries had 2 reports in the last 24 hours. Map outlines: Natural Earth.

Last 30 days

Nintendo eShop problem spikes, last 30 days

Since 15 October, Nintendo eShop had 1 outage spike.

  • Sat 3 Oct: no data
  • Sun 4 Oct: no data
  • Mon 5 Oct: no data
  • Tue 6 Oct: no data
  • Wed 7 Oct: no data
  • Thu 8 Oct: no data
  • Fri 9 Oct: no data
  • Sat 10 Oct: no data
  • Sun 11 Oct: no data
  • Mon 12 Oct: no data
  • Tue 13 Oct: no data
  • Wed 14 Oct: no data
  • Thu 15 Oct: 3 reports
  • Fri 16 Oct: 1 report
  • Sat 17 Oct: 0 reports
  • Sun 18 Oct: 0 reports
  • Mon 19 Oct: 0 reports
  • Tue 20 Oct: 1 report
  • Wed 21 Oct: no data
  • Thu 22 Oct: 0 reports
  • Fri 23 Oct: 0 reports
  • Sat 24 Oct: 0 reports
  • Sun 25 Oct: 0 reports
  • Mon 26 Oct: 0 reports
  • Tue 27 Oct: 0 reports
  • Wed 28 Oct: 8 reports
  • Thu 29 Oct: 126 reports (outage spike that day)
  • Fri 30 Oct: 41 reports
  • Sat 31 Oct: 21 reports
  • Sun 1 Nov: 8 reports
  • Outage
    Thu 29 Oct, 17:18–17:55
    Lasted 37 min
    56peak reports

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

  • The US234
  • Canada14
  • Mexico12
  • France10
  • The UK9
  • Germany8
  • The Netherlands5
  • Brazil4

Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 15 October 2026. Monthly reports for all services

Troubleshooting

How to fix Nintendo eShop not working

Nintendo eShop is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

  1. Check Nintendo eShop status

    Open Nintendo's official status page first. A service outage there will block the store no matter what your console reports, so if the page lists trouble, wait and try later; if it shows normal operation, move on to your connection.

  2. Test the Switch connection

    Test the connection on your console. Go to System Settings > Internet, then choose Test Connection; a failed test points to Wi-Fi or router trouble, while a passing test makes the store itself more likely to be the problem.

  3. Power cycle the console and router

    Power off the console completely. Hold the Power button for three seconds, select Power Options > Turn Off, then unplug your router and modem, wait a minute, plug them back in, and start the console after the network comes back.

  4. Clear the system cache

    Clear the cache from System Settings. Open System Settings > System > Formatting Options > Clear Cache, then reopen Nintendo eShop and try a download or a search; if the store still fails, use the help centre for account or payment issues.

While Nintendo eShop is down: what to use instead

  • Games already installed Digital games on your primary console run without the shop, so you can keep playing what you own while the store throws connection errors.
  • Nintendo website in a browser If only the console store is failing, a purchase on Nintendo's website can still go through, and the download starts on your Switch the next time it connects.
  • Physical game card A cartridge from a shop plays from the card itself, though some boxes hold only a download code.
  • Prepaid Nintendo eShop card Buy one at a retailer and redeem the code from your console once the store loads again.
Your device

Fix Nintendo eShop on Windows, Mac, Android and iPhone

Nintendo eShop on Windows

Fix
Clear your web browser's cache and cookies, or try accessing the Nintendo eShop website using an incognito window to resolve loading issues.
Check
Check the official Nintendo Network Status page or attempt to load the Nintendo eShop website to see if the storefront is offline.
Command Prompt
ping nintendo.comTest whether Nintendo eShop's servers reply
nslookup nintendo.comCheck that Nintendo eShop's DNS resolves
tracert nintendo.comTrace where the connection drops
ipconfig /flushdnsClear the DNS cache, then reload

Nintendo eShop on Mac

Fix
Ensure your browser is updated to the latest version and disable any browser extensions that might prevent the Nintendo eShop website from loading properly.
Check
Verify if the Nintendo eShop web portal is reachable by testing it on a different web browser like Safari or Chrome.
Terminal
ping -c 4 nintendo.comTest whether Nintendo eShop's servers reply
nslookup nintendo.comCheck that Nintendo eShop's DNS resolves
traceroute nintendo.comTrace where the connection drops
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Nintendo eShop on Android

Fix
Clear the cache of your mobile browser or the Nintendo Switch Online app, and ensure your device has a stable Wi-Fi or cellular connection.
Check
Open the Nintendo Switch Online app or visit the Nintendo eShop site on your mobile browser to check for connection errors.

Nintendo eShop on iPhone and iPad

Fix
Restart your Safari browser or update the Nintendo Switch Online app from the App Store if you encounter errors purchasing games.
Check
Try loading the Nintendo eShop page in Safari or check the service status using the Nintendo Switch Online app.
Same time

Problems at the same time as Nintendo eShop

Since 15 October, Nintendo eShop's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

During the latest spike

Nintendo eShop: Thu 29 Oct, 17:18 to 17:55

37 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Nintendo eShop problems

The busiest hour for reports about Nintendo eShop is 01:00 to 02:00 Central European time, and the busiest day is Thursday.

By hour of the day

  • 00:00 to 01:00: 0.25 reports on an average day
  • 01:00 to 02:00: 0.67 reports on an average day
  • 02:00 to 03:00: 0.3 reports on an average day
  • 03:00 to 04:00: 0.58 reports on an average day
  • 04:00 to 05:00: 0.12 reports on an average day
  • 05:00 to 06:00: 0.2 reports on an average day
  • 06:00 to 07:00: 0.16 reports on an average day
  • 07:00 to 08:00: 0 reports on an average day
  • 08:00 to 09:00: 0.04 reports on an average day
  • 09:00 to 10:00: 0 reports on an average day
  • 10:00 to 11:00: 0 reports on an average day
  • 11:00 to 12:00: 0.04 reports on an average day
  • 12:00 to 13:00: 0.28 reports on an average day
  • 13:00 to 14:00: 0.18 reports on an average day
  • 14:00 to 15:00: 0.11 reports on an average day
  • 15:00 to 16:00: 0.01 reports on an average day
  • 16:00 to 17:00: 0.12 reports on an average day
  • 17:00 to 18:00: 0.61 reports on an average day
  • 18:00 to 19:00: 0.25 reports on an average day
  • 19:00 to 20:00: 0.43 reports on an average day
  • 20:00 to 21:00: 0.47 reports on an average day
  • 21:00 to 22:00: 0.26 reports on an average day
  • 22:00 to 23:00: 0.55 reports on an average day
  • 23:00 to 00:00: 0.51 reports on an average day

By day of the week

  • Monday: 0 reports on an average Monday
  • Tuesday: 0.24 reports on an average Tuesday
  • Wednesday: 2.7 reports on an average Wednesday
  • Thursday: 24 reports on an average Thursday
  • Friday: 10 reports on an average Friday
  • Saturday: 5.2 reports on an average Saturday
  • Sunday: 2.4 reports on an average Sunday

Each bar is the average number of user reports in that hour, or on that day of the week, from 25 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Nintendo eShop goes down

Nintendo eShop sells games. If you buy downloads, DLC, Switch Online memberships, or add-on passes there, an outage blocks checkout and downloads while your library stays on the console.

Checkout fails before browsing. When you try to pay or redeem a code, the store spins or shows an error while browsing loads because checkout uses separate payment systems. Downloads you started on Switch often stall or restart from the start. Issues are often partial by region or account, so your friend in another country can check out while you cannot.

Servers and network

Nintendo eShop IP address, servers and network

IPv4 addresses
151.101.1.55
Show all 4
  • 151.101.129.55
  • 151.101.193.55
  • 151.101.65.55
IPv6 addresses
2a04:4e42:200::311
Show all 4
  • 2a04:4e42:400::311
  • 2a04:4e42:600::311
  • 2a04:4e42::311
Network
AS54113 · Fastly, Inc., registered in the United States
Served through
Fastly · our check was answered by its Frankfurt (FRA) data centre
DNS hosted by
Amazon Route 53
HTTPS certificate
Issued by DigiCert Inc, valid until 27 Dec 2026 (55 days)
HTTP/3
Not advertised
Our check
Answered in 650 ms

Checked from our server in Frankfurt, Germany, 3 days ago, for www.nintendo.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from www.nintendo.com. Fastest from Milan (7 ms), slowest from Tokyo (1,191 ms). Every location connected through Fastly, Inc. (AS54113), using 5 different addresses.

LocationResultTimeAddress reached
FrankfurtGermanyUp · HTTP 30113 ms151.101.65.55
ViennaAustriaUp · HTTP 30130 ms151.101.65.55
MilanItalyUp · HTTP 3017 ms151.101.1.55
ParisFranceUp · HTTP 30137 ms151.101.1.55
AmsterdamNetherlandsUp · HTTP 30114 ms151.101.65.55
MadridSpainUp · HTTP 30114 ms151.101.65.55
WarsawPolandUp · HTTP 30165 ms151.101.1.55
Los AngelesUSAUp · HTTP 30113 ms151.101.129.55
São PauloBrazilUp · HTTP 30119 ms151.101.129.55
SingaporeSingaporeUp · HTTP 301523 ms151.101.193.55
TokyoJapanUp · HTTP 3011,191 ms151.101.5.55

Checked with check-host.net from its servers in these cities 3 days ago, for www.nintendo.com. Time is how long each server took to load the page.

Questions

Nintendo eShop FAQ

Is Nintendo eShop down right now?
The status at the top of this page shows whether user problem reports for Nintendo eShop are above their usual level, counted in 15-minute windows over the last 24 hours. The official status page linked above is the better source for confirmed outages. To see if the problem is only on your side, open the store on another Switch if you have one, or connect your Switch to a phone hotspot; if it loads on the hotspot, your home network or router is the likely cause. If another online game works on the same console but the eShop will not open, the app itself or your Nintendo Account sign-in is worth checking.

Why does the eShop say my Nintendo Account cannot be used on this console?
That message usually means the console's region and your Nintendo Account country do not match, or the account is not linked correctly. Your eShop catalog and payment options follow the account country, so a mismatch can block purchases and downloads. Check the country in your Nintendo Account settings, then sign out and back in on the console. If the message stays, contact Nintendo support through the help centre.

Why does a payment fail when I buy a game in the eShop?
Card issuers often block game purchases as suspected fraud, especially if you buy from a different country than your bank expects. Check your Nintendo Account country and the billing address on the card, then try a supported payment method such as an eShop card. If the card works elsewhere, remove it from your account and add it again. A failed payment can also leave a pending charge that disappears on its own.

Can I redeem a download code if the eShop is having problems?
Sometimes yes, because the Redeem Code option can work even when browsing the store is slow. If the code fails, wait a few minutes and try again from the Redeem Code screen on your console. Check that the code matches your Nintendo Account country, since codes from another region will not work. If the code still fails and you have never used it, ask the retailer for a replacement.

Why is the eShop unavailable on my Nintendo 3DS or Wii U?
Nintendo closed the eShop for Nintendo 3DS and Wii U, so you cannot buy new games there anymore. You can still redownload purchased software and updates for now, but that may change. The Switch eShop is separate, and it runs on the current console. If you see a connection error on an older system, check your network and any maintenance notice before assuming the store is down.
For your site

Put the Nintendo eShop status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

Nintendo eShop status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/nintendo-eshop/"><img src="https://isitdownrightnow.app/badge/nintendo-eshop.svg" alt="Nintendo eShop status" height="20"></a>
Markdown, for README files
[![Nintendo eShop status](https://isitdownrightnow.app/badge/nintendo-eshop.svg)](https://isitdownrightnow.app/services/nintendo-eshop/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Nintendo eShop

The status on this page comes from user-submitted problem reports for Nintendo eShop, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Nintendo eShop, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Nintendo eShop's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.