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Sunrise sunrise.ch

Is Sunrise down right now? Live status and outage tracker

No, Sunrise is up.

No widespread outage detected. 11 user reports in the last hour is within the normal range.

Live Last spike Data refreshes every 5 minutes
Not working for you? Official status pageStatus page
User reports, last 24 hours, 15 minutes a segment: 95 flowing, 0 slow (elevated), 1 jammed (outage)

User reports, last 24 hours

216 reports in total, counted in 15-minute windows

In the last hour, 11 problem reports came in for Sunrise, against about 5 at this time on a usual day. Over the last 24 hours there were 216 reports. Most recent reports were about broadband internet (54%) and WiFi (20%). The last spike in reports was 1 h ago and lasted 52 min.

In the past 24 hours, 216 user reports came in for Sunrise. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 98.96% uptime for the day. The most recent spike big enough to count as an outage was 1 hour ago. The busiest 15-minute window of the day had 12 reports, about 1 hour ago.
Reports, last hour
11
68% on the hour before
Uptime, 24 h
98.96%
15 min of outage
Last outage
1 h ago
Lasted 15 min
Busiest 15 minutes
12
12 reports, 1 h ago
Last 24 hours

Sunrise outages and problems

In the past 24 hours, 216 user reports came in for Sunrise. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 98.96% uptime for the day.

The most recent spike big enough to count as an outage was 1 hour ago. The busiest 15-minute window of the day had 12 reports, about 1 hour ago.

  • Outage
    Ended 1 h ago
    Lasted 15 min
    12peak reports
Report categories

What people can report about Sunrise

What went wrong

What people said was wrong in recent problem reports for Sunrise.

  1. Broadband Internet54%
  2. WiFi20%
  3. TV15%
  4. Mobile Internet5%
  5. Mobile Signal5%

Share of 59 recent reports that said what was wrong.

Last 30 days

Sunrise problem spikes, last 30 days

Since 5 October, Sunrise had 33 outage spikes and 88 periods of elevated reports. The longest lasted 9 h 44 min, on 26 October.

  • Sat 3 Oct: no data
  • Sun 4 Oct: no data
  • Mon 5 Oct: 286 reports (outage spike that day)
  • Tue 6 Oct: 339 reports (outage spike that day)
  • Wed 7 Oct: 307 reports (outage spike that day)
  • Thu 8 Oct: 366 reports (outage spike that day)
  • Fri 9 Oct: 312 reports (elevated reports that day)
  • Sat 10 Oct: 256 reports (elevated reports that day)
  • Sun 11 Oct: 251 reports (elevated reports that day)
  • Mon 12 Oct: 373 reports (elevated reports that day)
  • Tue 13 Oct: 624 reports (outage spike that day)
  • Wed 14 Oct: 425 reports (outage spike that day)
  • Thu 15 Oct: 316 reports (outage spike that day)
  • Fri 16 Oct: 339 reports (outage spike that day)
  • Sat 17 Oct: 194 reports
  • Sun 18 Oct: 243 reports (elevated reports that day)
  • Mon 19 Oct: 308 reports (outage spike that day)
  • Tue 20 Oct: 714 reports (outage spike that day)
  • Wed 21 Oct: no data
  • Thu 22 Oct: 51 reports (outage spike that day)
  • Fri 23 Oct: 520 reports (outage spike that day)
  • Sat 24 Oct: 356 reports (outage spike that day)
  • Sun 25 Oct: 395 reports (outage spike that day)
  • Mon 26 Oct: 1,255 reports (outage spike that day)
  • Tue 27 Oct: 692 reports (outage spike that day)
  • Wed 28 Oct: 561 reports (outage spike that day)
  • Thu 29 Oct: 411 reports (outage spike that day)
  • Fri 30 Oct: 558 reports (outage spike that day)
  • Sat 31 Oct: 217 reports (outage spike that day)
  • Sun 1 Nov: no data
  • Outage
    Sat 31 Oct, 22:12–23:04
    Lasted 52 min
    12peak reports
  • Elevated reports
    Fri 30 Oct, 20:47–21:04
    Lasted 17 min
    13peak reports
  • Elevated reports
    Fri 30 Oct, 20:04–20:28
    Lasted 24 min
    15peak reports
  • Elevated reports
    Fri 30 Oct, 18:29–18:47
    Lasted 18 min
    12peak reports
  • Elevated reports
    Fri 30 Oct, 15:49–16:06
    Lasted 17 min
    13peak reports
  • Elevated reports
    Fri 30 Oct, 12:31–12:58
    Lasted 26 min
    16peak reports
  • Elevated reports
    Fri 30 Oct, 11:28–11:56
    Lasted 27 min
    12peak reports
  • Outage
    Fri 30 Oct, 08:40–10:37
    Lasted 1 h 57 min
    21peak reports

113 earlier spikes in this period.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 5 October 2026. Monthly reports for all services

Troubleshooting

How to fix Sunrise not working

Sunrise is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach sunrise.ch over your own connection, right now. Nothing is sent to us or stored.

  1. Restart your device and toggle airplane mode

    Power off your phone completely, wait ten seconds, then turn it back on. If you still see no signal or connection errors, enable airplane mode for 30 seconds and disable it to force the device to reconnect to the network.

  2. Check your account balance and data allowance

    Log in to the My Sunrise app or your account on sunrise.ch to confirm your subscription is active and you haven't exceeded your data cap. Services stop working immediately once prepaid credit runs out or monthly limits are hit.

  3. Reset network settings on your phone

    Go to Settings, then System or General Management, and select Reset or Reset Options. Choose Reset Network Settings to clear saved Wi-Fi passwords and cellular configurations, then reconnect. This fixes most persistent connection problems after an iOS or Android update.

  4. Remove and reinsert your SIM card

    Turn off your device, eject the SIM tray with a pin, and check that the card is clean and undamaged. Reinsert it firmly, power on, and wait two minutes for the network to register. A loose or dirty SIM causes intermittent signal loss that looks like an outage.

While Sunrise is down: what to use instead

  • WhatsApp or Signal over Wi-Fi If your mobile signal drops but you still have Wi-Fi at home or work, calls and messages through these apps go over that connection and skip the mobile network.
  • Phone hotspot When the home internet goes out and your phone still has mobile data, turn on its hotspot to keep a laptop online, though this only helps if your mobile line isn't hit by the same outage.
  • Free Wi-Fi in cafés or libraries Good for a few hours of email or a video call when neither your home line nor your mobile data works.
  • Emergency number 112 Your phone tries any network it can find for emergency calls, so dial 112 even if it shows no service from your own provider.
Your device

Fix Sunrise on Windows, Mac, Android and iPhone

Sunrise on Windows

Fix
Restart your Sunrise modem and reconnect your Windows PC using Wi-Fi or an Ethernet cable. If the connection remains limited, run the Windows Network Troubleshooter and reset your network settings.
Check
Check if you can access the Sunrise My Account portal or other websites on your Windows browser. You can also check your network status in the Windows Network & Internet settings menu.
Command Prompt
ping sunrise.chTest whether Sunrise's servers reply
nslookup sunrise.chCheck that Sunrise's DNS resolves
tracert sunrise.chTrace where the connection drops
ipconfig /flushdnsClear the DNS cache, then reload

Sunrise on Mac

Fix
Power cycle your Sunrise router and reconnect your Mac to the Wi-Fi network. If internet access is still missing, renew your DHCP lease in the macOS System Settings or configure a public DNS.
Check
Open the macOS Network settings to verify if your connection to the Sunrise router is active. You can also try loading the Sunrise homepage in Safari to test your connection.
Terminal
ping -c 4 sunrise.chTest whether Sunrise's servers reply
nslookup sunrise.chCheck that Sunrise's DNS resolves
traceroute sunrise.chTrace where the connection drops
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Sunrise on Android

Fix
Restart your Android device and toggle Airplane Mode to refresh your connection to the Sunrise mobile network. Verify that your APN settings are configured correctly for Sunrise and clear the My Sunrise app cache.
Check
Check the status bar for Sunrise signal bars or try opening the My Sunrise app to check for service alerts. You can also test if cellular data is working by disabling Wi-Fi.

Sunrise on iPhone and iPad

Fix
Restart your iPhone or iPad and toggle Airplane Mode to reset the connection to the Sunrise cellular network. Check for any pending Sunrise carrier settings updates in your iOS General settings.
Check
Look for 'Sunrise' and your signal strength in the iOS Control Center, or attempt to load a webpage using mobile data. You can also check the My Sunrise app for account or network notifications.
Ranked by peak

Biggest Sunrise problems so far

  1. 1
    OutageLasted 9 h 44 min
    94reports in 15 min
  2. 2
    OutageLasted 38 min
    50reports in 15 min
  3. 3
    OutageLasted 36 min
    43reports in 15 min

Ranked by the most problem reports in one 15-minute window. Our archive started on 5 October 2026, so earlier problems are not counted. Times are Central European time.

Same time

Problems at the same time as Sunrise

Since 5 October, 66 of Sunrise's 121 spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of Sunrise's spikes overlapped one of theirs.

During the latest spike

Sunrise: Sat 31 Oct, 22:12 to 23:04

19 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

About

What happens when Sunrise goes down

Sunrise is the Swiss telecom brand behind mobile, home internet, and TV bundles. Households and small businesses rely on it for calls, data, and streaming, so an outage stops work, payments, and the evening show.

Mobile service often breaks first: calls drop, texts hang, and mobile data stops loading pages. Home internet and TV can stay up in one area while failing in the next, so problems are often regional or partial. The account app may not load billing pages or show payment status. Streaming buffers, routers reboot, and support queues grow while people check their lines.

Servers and network

Sunrise IP address, servers and network

IPv4 address
212.35.60.35
IPv6
Not offered
Network
AS6730 · Sunrise GmbH, registered in Switzerland
DNS hosted by
its own name servers (sunrise.ch)
HTTPS certificate
Issued by GlobalSign nv-sa, valid until 20 Dec 2026 (49 days)
HTTP/3
Supported
Our check
Answered in 120 ms

Checked from our server in Frankfurt, Germany, 14 h ago, for www.sunrise.ch. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from www.sunrise.ch. Fastest from Frankfurt (39 ms), slowest from Tokyo (1,138 ms). Every location connected to the same address, on Sunrise GmbH (AS6730).

LocationResultTimeAddress reached
FrankfurtGermanyUp · HTTP 30239 ms212.35.60.35
ViennaAustriaUp · HTTP 30261 ms212.35.60.35
MilanItalyUp · HTTP 30266 ms212.35.60.35
ParisFranceUp · HTTP 30276 ms212.35.60.35
AmsterdamNetherlandsUp · HTTP 30250 ms212.35.60.35
MadridSpainUp · HTTP 302132 ms212.35.60.35
WarsawPolandUp · HTTP 30298 ms212.35.60.35
Los AngelesUSAUp · HTTP 302711 ms212.35.60.35
São PauloBrazilUp · HTTP 302872 ms212.35.60.35
SingaporeSingaporeUp · HTTP 302625 ms212.35.60.35
TokyoJapanUp · HTTP 3021,138 ms212.35.60.35

Checked with check-host.net from its servers in these cities 14 h ago, for www.sunrise.ch. Time is how long each server took to load the page.

Questions

Sunrise FAQ

Is Sunrise down right now?
The status at the top of this page shows whether problem reports for Sunrise are above their usual level, counted in 15-minute windows over the last 24 hours. It reflects what people report, and it does not probe the network itself. The official status page carries the company's own word on current faults. To rule out your own setup, restart the router and test a second device on the same Wi-Fi; if only one device fails, the problem sits at your end.

Why does my Sunrise internet drop on Wi-Fi but hold up over a cable?
If the wired connection holds while Wi-Fi dies in one room, the router's placement or the channel is the likely cause. Thick walls and a crowded 2.4 GHz band can kill the signal in a single corner of a flat while the rest is fine. Lift the router off the floor, keep it clear of metal, and try the 5 GHz band on the device that keeps dropping. A wired connection that also fails points at the line, so ring support.

My phone says no service while the home internet still works. What is going on?
Mobile and fixed line are separate services, so a home connection that stays up tells you nothing about the mobile network in your street. Check whether the SIM sits right and whether airplane mode got switched on; a phone with full bars but no data has often hit a data cap or lost its mobile data settings. If a second phone on the same network also loses signal in that spot, the local cell is the likely cause.

Why does the Sunrise TV box freeze or buffer mid-programme?
Buffering on one channel while others play fine usually means a weak link between the box and the router. Put the box on a cable if you can, or move it closer, and a reboot clears a stuck buffer more often than people expect. If every channel stalls at once, check the official status page before you touch the settings.

Why does My Sunrise keep logging me out or refuse my password?
Session timeouts and app updates cause most of these, and a password manager pasting an old password covers the rest. Reset the password from the login screen, then sign in on one device before adding others. If the app opens but the bill or usage page stays blank, the account link is broken and the help centre can rebuild it.
For your site

Put the Sunrise status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

Sunrise status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/sunrise/"><img src="https://isitdownrightnow.app/badge/sunrise.svg" alt="Sunrise status" height="20"></a>
Markdown, for README files
[![Sunrise status](https://isitdownrightnow.app/badge/sunrise.svg)](https://isitdownrightnow.app/services/sunrise/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Sunrise

The status on this page comes from user-submitted problem reports for Sunrise, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Sunrise, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Sunrise's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.