Is Government Gateway down right now? Live status and outage tracker

Government Gateway outages and problems

User reports, last 24 hours

2 reports in total, counted in 15-minute windows

No problem reports came in for Government Gateway in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 2 reports. The last spike in reports was 57 h ago and lasted 24 min. These are user reports from the UK, where most people report Government Gateway problems.

10 5

24 h ago18 h12 h6 hNow

• NormalClose to the usual level24 h · 2 reports
• ElevatedMore than 1.5 times the usual levelNone in this chart
• OutageMore than twice the usual level and far above the day's averageNone in this chart
• Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

0

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

1

1 report, 14 h ago

In the past 24 hours, 2 user reports came in for Government Gateway. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 1 report, about 14 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

Government Gateway in November 2026

Problem reports in November (since 9 November)

31

Monthly report for November 2026

People who report a problem with Government Gateway to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

• Website
• Login
• Payments
• App
• Updates
• Forms & Applications

Where Government Gateway problem reports come from

The map shows where recent problem reports for Government Gateway came from in the UK. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Map outlines: Natural Earth.

Government Gateway problem spikes, last 30 days

Since 9 November, Government Gateway had 1 outage spike.

• Outage
  Mon 9 Nov, 18:26–18:51

  Lasted 24 min
  14peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 9 November 2026. Monthly reports for all services

How to fix Government Gateway not working

Government Gateway is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Open a private gov.uk window

   Open a private or incognito window, then sign in at gov.uk again. This skips stored cookies and most extensions; if it works, clear the gov.uk site data in your normal browser.

2. Clear gov.uk cookies

   In Chrome, select the site information icon beside the address, open Site settings, and clear cookies and site data for gov.uk. In Safari, go to Settings > Privacy > Manage Website Data, search for gov.uk, and remove it. Reopen the sign-in page and try your Government Gateway user ID again.

3. Recover your user ID or password

   On the Government Gateway sign-in page, use the forgotten user ID or forgotten password link and follow the prompts. Recovery depends on access to the email address or phone number registered to the account, so check those before starting.

4. Contact the service you need

   Open the GOV.UK page for the service you need, such as HMRC or DWP, and use the contact route shown there. Say which part of the Government Gateway sign-in fails and what you have already tried.

While Government Gateway is down: what to use instead

• GOV.UK One Login If the task you need accepts this sign-in, use it instead of your Government Gateway details.
• Department phone line Call the department that runs the task, such as HMRC, and ask for help or another route while sign-in is unavailable.
• Postal form Some tasks still have a printable form you can send by post; check the service's own guidance before you rely on it.
• Citizens Advice Use it to find the right department or route when you cannot get past the sign-in page.

Problems at the same time as Government Gateway

Since 9 November, Government Gateway's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

What happens when Government Gateway goes down

Government Gateway IP address, servers and network

Government Gateway FAQ