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Epic Games Store epicgames.com

Is Epic Games Store down right now? Live status and outage tracker

Partly. Epic Games Store has problems for some users.

Users are reporting a partial outage: 23 problem reports in the last hour, more than usual.

Epic Games Store's own status page: status.epicgames.com

Problems Last spike Data refreshes every 5 minutes
What you can do Official status pageStatus page
User reports, last 24 hours, 15 minutes a segment: 89 flowing, 1 slow (elevated), 6 jammed (outage)

User reports, last 24 hours

376 reports in total, counted in 15-minute windows

In the last hour, 23 problem reports came in for Epic Games Store, against about 14 at this time on a usual day. Over the last 24 hours there were 376 reports. Worldwide, most recent reports were about downloads and updates (26%) and login (23%). The last spike in reports was 18 min ago and lasted 15 min. These are user reports from the US, where most people report Epic Games Store problems.

Around the world right now: normal in 71 other countries. Most reports in the last hour: Germany 10 · Poland 2 · France 2. By country

In the past 24 hours, 376 user reports came in for Epic Games Store. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 93.75% uptime for the day. The most recent spike big enough to count as an outage was 8 hours ago. The busiest 15-minute window of the day had 45 reports, about 10 hours ago.
Reports, last hour
23
10% on the hour before
Uptime, 24 h
93.75%
1 h 30 min of outage
Last outage
8 h ago
Lasted 15 min
Busiest 15 minutes
45
45 reports, 10 h ago
Last 24 hours

Epic Games Store outages and problems

In the past 24 hours, 376 user reports came in for Epic Games Store. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 93.75% uptime for the day.

The most recent spike big enough to count as an outage was 8 hours ago. The busiest 15-minute window of the day had 45 reports, about 10 hours ago.

  • Elevated reports
    Ended 15 min ago
    Lasted 15 min
    11peak reports
  • Outage
    Ended 8 h ago
    Lasted 15 min
    28peak reports
  • Outage
    Ended 9 h ago
    Lasted 45 min
    45peak reports
  • Outage
    Ended 23 h ago
    Lasted 30 min
    23peak reports
Official status

What Epic Games Store's status page says

This month

Epic Games Store in November 2026

Problem reports in November
414
Outage spikes
3
Periods of elevated reports
1

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for Epic Games Store worldwide.

  1. Downloads and updates26%
  2. Login23%
  3. Server Connection19%
  4. Game Launch19%
  5. Purchases6%
  6. Game Play6%

Share of 31 recent reports that said what was wrong, from every country listed below.

World map

Epic Games Store reports around the world

In the last 24 hours, 324 problem reports about Epic Games Store came in from 36 countries. Right now reports are at the usual level in every country.

  • Outage now
  • Problems now
  • Normal
Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.
CountryNowLast hour24 hours
Germany Normal 1035
Poland Normal 222
France Normal 214
The US numbers above Normal 1143
Ecuador Normal 12
Puerto Rico Normal 12
Brazil Normal 012
Mexico Normal 010
Australia Normal 010
The Netherlands Normal 09
The UK Normal 08
Italy Normal 07

Each country's status compares its reports with the usual level there. 60 more countries had 50 reports in the last 24 hours. Map outlines: Natural Earth.

Last 30 days

Epic Games Store problem spikes, last 30 days

Since 6 October, Epic Games Store had 6 outage spikes and 3 periods of elevated reports. The longest lasted 2 h 53 min, on 28 October.

  • Sun 4 Oct: no data
  • Mon 5 Oct: no data
  • Tue 6 Oct: 1 report
  • Wed 7 Oct: 2 reports
  • Thu 8 Oct: 2 reports
  • Fri 9 Oct: 1 report
  • Sat 10 Oct: 0 reports
  • Sun 11 Oct: 2 reports
  • Mon 12 Oct: 0 reports
  • Tue 13 Oct: 26 reports
  • Wed 14 Oct: 4 reports
  • Thu 15 Oct: 0 reports
  • Fri 16 Oct: 1 report
  • Sat 17 Oct: 1 report
  • Sun 18 Oct: 0 reports
  • Mon 19 Oct: 2 reports
  • Tue 20 Oct: 1 report
  • Wed 21 Oct: no data
  • Thu 22 Oct: 0 reports
  • Fri 23 Oct: 3 reports
  • Sat 24 Oct: 1 report
  • Sun 25 Oct: 3 reports
  • Mon 26 Oct: 0 reports
  • Tue 27 Oct: 1 report (outage spike that day)
  • Wed 28 Oct: 23 reports (outage spike that day)
  • Thu 29 Oct: 98 reports
  • Fri 30 Oct: 65 reports
  • Sat 31 Oct: 74 reports
  • Sun 1 Nov: 351 reports (outage spike that day)
  • Mon 2 Nov: 63 reports (elevated reports that day)
  • Elevated reports
    Mon 2 Nov, 04:04–04:19
    Lasted 15 min
    12peak reports
  • Outage
    Sun 1 Nov, 20:41–21:08
    Lasted 26 min
    29peak reports
  • Outage
    Sun 1 Nov, 18:34–19:19
    Lasted 45 min
    57peak reports
  • Outage
    Sun 1 Nov, 05:34–06:04
    Lasted 30 min
    24peak reports
  • Elevated reports
    Wed 28 Oct, 07:22–07:37
    Lasted 15 min
    10peak reports
  • Outage
    Wed 28 Oct, 02:34–05:27
    Lasted 2 h 53 min
    30peak reports
  • Elevated reports
    Wed 28 Oct, 00:43–01:15
    Lasted 31 min
    13peak reports
  • Outage
    Tue 27 Oct, 22:58–23:24
    Lasted 26 min
    18peak reports

1 earlier spike in this period.

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

  • Mexico403
  • The US353
  • Germany56
  • Poland47
  • The UK37
  • France33
  • Brazil26
  • The Netherlands24

Country history starts on 29 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 6 October 2026. Monthly reports for all services

Troubleshooting

How to fix Epic Games Store not working

When Epic Games Store itself is having trouble, these steps won't bring it back, but they will rule out anything on your side:

  1. Check Epic's official status

    The status at the top of this page counts problem reports in 15-minute windows over the last 24 hours. Use it to separate a broad outage from a fault on your machine. If reports are above the usual level, wait and check the official status page for an incident.

  2. Restart the Epic launcher cleanly

    Close the launcher window and choose Exit from its system tray icon. Open Task Manager with Ctrl+Shift+Esc and end any EpicGamesLauncher.exe process still running. Then start the app again; a stuck background process can leave the storefront blank or send you back to sign-in.

  3. Clear the Epic launcher webcache

    With the launcher closed, open %localappdata%\EpicGamesLauncher\Saved in File Explorer and rename the webcache folder to webcache_old. Start the launcher again. The storefront runs as a web view, and a damaged cache can leave pages blank or stuck on loading.

  4. Verify game files in Epic

    Open Library, click the three dots on the game tile, choose Manage, then Verify. That checks installed files against Epic's manifest. It repairs missing or damaged ones, and the help centre covers account or install problems if the store fails before Library loads.

While Epic Games Store is down: what to use instead

  • Epic Games Store website If the launcher is not opening, try browsing the store and your library on the Epic Games Store website.
  • Steam Use Steam to browse and play games you own there while the Epic Games Store is unavailable.
  • GOG Use GOG Galaxy or the GOG website to access games in your GOG library.
  • Xbox app Open the Xbox app to access PC games available through your Xbox account.
Your device

Fix Epic Games Store on Windows, Mac, Android and iPhone

Epic Games Store on Windows

Fix
Restart the Epic Games Store launcher as an administrator, or clear its cache by deleting the webcache folder in your AppData directory. You can also verify your network connection and whitelist the launcher in Windows Defender.
Check
Check the official Epic Games Status page or look for connection codes like AS-3 inside the Epic Games Store launcher. You can also try opening the Epic Games Store website in a web browser to rule out launcher-specific issues.
Command Prompt
ping epicgames.comTest whether Epic Games Store's servers reply
nslookup epicgames.comCheck that Epic Games Store's DNS resolves
tracert epicgames.comTrace where the connection drops
ipconfig /flushdnsClear the DNS cache, then reload

Epic Games Store on Mac

Fix
Clear the Epic Games Store launcher cache by deleting the webcache folder inside your Library's Application Support directory. If issues persist, reinstall the launcher and ensure it has proper system permissions.
Check
Verify if the Epic Games Store launcher displays connection timeout errors or fails to load your library. You can also check the official Epic Games Status website for macOS-specific outages.
Terminal
ping -c 4 epicgames.comTest whether Epic Games Store's servers reply
nslookup epicgames.comCheck that Epic Games Store's DNS resolves
traceroute epicgames.comTrace where the connection drops
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Epic Games Store on Android

Fix
Clear the Epic Games Store app cache and data in your Android settings, or reinstall the app using the official Epic Games app installer. Ensure you have enabled permissions to install apps from external sources.
Check
Check if the Epic Games Store app displays network connection errors or fails to load the store page. You can also check the Epic Games Status page using your mobile browser.

Epic Games Store on iPhone and iPad

Fix
Ensure your iOS device is updated and reinstall the Epic Games Store app from the authorized marketplace in your region. If using the web version, clear your Safari browser cache and cookies.
Check
Look for loading errors inside the Epic Games Store app or check if the web store fails to load on Safari. You can also monitor the official Epic Games Status page for mobile platform outages.
Same time

Problems at the same time as Epic Games Store

Since 6 October, all 9 of Epic Games Store's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of Epic Games Store's spikes overlapped one of theirs.

During the latest spike

Epic Games Store: Mon 2 Nov, 04:04 to 04:19

6 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Epic Games Store problems

The busiest hour for reports about Epic Games Store is 18:00 to 19:00 Central European time, and the busiest day is Sunday.

By hour of the day

  • 00:00 to 01:00: 0.78 reports on an average day
  • 01:00 to 02:00: 1.6 reports on an average day
  • 02:00 to 03:00: 1.4 reports on an average day
  • 03:00 to 04:00: 1.5 reports on an average day
  • 04:00 to 05:00: 1.3 reports on an average day
  • 05:00 to 06:00: 1.2 reports on an average day
  • 06:00 to 07:00: 1 report on an average day
  • 07:00 to 08:00: 0.95 reports on an average day
  • 08:00 to 09:00: 0.61 reports on an average day
  • 09:00 to 10:00: 0.27 reports on an average day
  • 10:00 to 11:00: 0.05 reports on an average day
  • 11:00 to 12:00: 0.11 reports on an average day
  • 12:00 to 13:00: 0.24 reports on an average day
  • 13:00 to 14:00: 0.55 reports on an average day
  • 14:00 to 15:00: 0.31 reports on an average day
  • 15:00 to 16:00: 0.22 reports on an average day
  • 16:00 to 17:00: 0.56 reports on an average day
  • 17:00 to 18:00: 0.73 reports on an average day
  • 18:00 to 19:00: 2.3 reports on an average day
  • 19:00 to 20:00: 1.5 reports on an average day
  • 20:00 to 21:00: 0.81 reports on an average day
  • 21:00 to 22:00: 1.1 reports on an average day
  • 22:00 to 23:00: 1.2 reports on an average day
  • 23:00 to 00:00: 1.4 reports on an average day

By day of the week

  • Monday: 16 reports on an average Monday
  • Tuesday: 7.3 reports on an average Tuesday
  • Wednesday: 10 reports on an average Wednesday
  • Thursday: 32 reports on an average Thursday
  • Friday: 17 reports on an average Friday
  • Saturday: 19 reports on an average Saturday
  • Sunday: 50 reports on an average Sunday

Each bar is the average number of user reports in that hour, or on that day of the week, from 25 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Epic Games Store goes down

Epic Games Store is the PC and Mac storefront and launcher where players buy and launch games, including Fortnite and free game promotions. An outage interrupts checkout, library access, downloads or sign-in, so you can be locked out of a game you already own.

Sign-in and account pages tend to fail first, so you get bounced back to the login screen or hit an error page when you open your library. Checkout stalls at payment. Downloads either refuse to start or crawl and stop, and the trouble is often partial because one region, one platform, one payment method or one download route can fail while the rest works for other people. The official status page is where Epic confirms service-side trouble, and the help centre covers account and purchase problems that persist.

Servers and network

Epic Games Store IP address, servers and network

IPv4 addresses
104.18.20.94
Show all 2
  • 104.18.21.94
IPv6
Not offered
Network
AS13335 · Cloudflare, Inc., registered in the United States
Served through
Cloudflare · our check was answered by its Frankfurt (FRA) data centre
DNS hosted by
Amazon Route 53
HTTPS certificate
Issued by Amazon, valid until 30 Mar 2027 (147 days)
HTTP/3
Supported
Our check
Answered in 352 ms (it turned away our automated check, which is common)

Checked from our server in Frankfurt, Germany, 13 h ago, for www.epicgames.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from www.epicgames.com. Fastest from Los Angeles (91 ms), slowest from Singapore (284 ms). Every location connected through Cloudflare, Inc. (AS13335), using 2 different addresses.

LocationResultTimeAddress reached
FrankfurtGermanyUp · HTTP 301124 ms104.18.21.94
ViennaAustriaUp · HTTP 301154 ms104.18.20.94
MilanItalyUp · HTTP 301119 ms104.18.21.94
ParisFranceUp · HTTP 301136 ms104.18.21.94
AmsterdamNetherlandsUp · HTTP 301124 ms104.18.21.94
MadridSpainUp · HTTP 301107 ms104.18.20.94
WarsawPolandUp · HTTP 301181 ms104.18.20.94
Los AngelesUSAUp · HTTP 30191 ms104.18.20.94
São PauloBrazilUp · HTTP 301144 ms104.18.21.94
SingaporeSingaporeUp · HTTP 301284 ms104.18.20.94
TokyoJapanUp · HTTP 301200 ms104.18.20.94

Checked with check-host.net from its servers in these cities 13 h ago, for www.epicgames.com. Time is how long each server took to load the page.

Questions

Epic Games Store FAQ

Is Epic Games Store down right now?
The status at the top of this page shows whether problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. That reading comes from what people report, not from a test of the servers, so a quiet page means few complaints rather than a guarantee. For an official word, check the status page. If the page here looks normal and things still fail for you, the fault is probably on your side: switch networks, restart the launcher, and try signing in through a browser on another device.

The Epic Games Store launcher opens to a blank white window. What can I try?
A blank window usually means the launcher can't reach the store's backend or its cached pages have gone stale. Quit it fully from the system tray, clear the webcache folder inside the launcher's install directory, then start it again. Turn off any VPN or proxy for a test, because some networks block the endpoints it needs. If it stays white after a reinstall, the help centre is the next stop.

I paid for a game but it isn't in my library. Where did it go?
Payments sometimes clear before the entitlement catches up, so give it a few minutes and refresh the library instead of buying again. Check the receipt email to confirm which account made the purchase, since a second account signed in by mistake is a common cause. If the receipt matches the account you're in and the game still isn't there, send that receipt to support through the help centre.

My sign-in code never arrives and I can't get into my account.
Codes go to the email address or authenticator app tied to the account, so check spam and any inbox filters before retrying. Older codes expire fast, which is why a fresh request can feel like nothing arrived at all. Lost your authenticator? Use the recovery options on the sign-in screen; support can restore access, though it takes longer than a password reset.

Downloads crawl along or pause by themselves. Is the store at fault?
Stalled downloads are often your connection or the disk, particularly on Wi-Fi or when the drive is nearly full. Pause the download, turn off the launcher's bandwidth limit, and resume; a wired connection settles the question quickly. If everything else downloads at normal speed and only this game sticks, the content servers are a fair suspect, and the official status page shows whether others are hitting the same thing.
For your site

Put the Epic Games Store status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

Epic Games Store status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/epic-games-store/"><img src="https://isitdownrightnow.app/badge/epic-games-store.svg" alt="Epic Games Store status" height="20"></a>
Markdown, for README files
[![Epic Games Store status](https://isitdownrightnow.app/badge/epic-games-store.svg)](https://isitdownrightnow.app/services/epic-games-store/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Epic Games Store

The status on this page comes from user-submitted problem reports for Epic Games Store, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Epic Games Store, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Epic Games Store's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.