Is Fastweb down right now? Live status and outage tracker

Fastweb outages and problems

User reports, last 24 hours

2,154 reports in total, counted in 15-minute windows

In the last hour, 21 problem reports came in for Fastweb, against about 5 at this time on a usual day. Over the last 24 hours there were 2,154 reports. Most recent reports were about fixed internet / voice (81%) and mobile internet / voice (15%). The last spike in reports was 1 h ago and lasted 1 h. These are user reports from Italy, where most people report Fastweb problems.

80 40

24 h ago18 h12 h6 hNow

• NormalClose to the usual level16 h 15 min · 989 reports
• ElevatedMore than 1.5 times the usual level7 h · 965 reports
• OutageMore than twice the usual level and far above the day's average45 min · 200 reports
• Usual levelWhat a usual day sees at that timeAbout 5 an hour now

Reports, last hour

21

84% on the hour before

Uptime, 24 h

96.88%

45 min of outage

Last outage

1 h ago

Lasted 1 h

Busiest 15 minutes

76

76 reports, 2 h ago

In the past 24 hours, 2,154 user reports came in for Fastweb. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 96.88% uptime for the day.

The most recent spike big enough to count as an outage was 2 hours ago. The busiest 15-minute window of the day had 76 reports, about 2 hours ago.

• Outage
  Ended 1 h ago

  Lasted 1 h
  76peak reports
• Outage
  Ended 4 h ago

  Lasted 2 h 30 min
  65peak reports
• Elevated reports
  Ended 8 h ago

  Lasted 1 h
  42peak reports
• Outage
  Ended 9 h ago

  Lasted 2 h 30 min
  59peak reports
• Elevated reports
  Ended 14 h ago

  Lasted 15 min
  33peak reports

Fastweb in November 2026

Problem reports in November (since 3 November)

2,425

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for Fastweb.

1. Fixed Internet / Voice81%
2. Mobile Internet / Voice15%
3. App / Portal4%

Share of 487 recent reports that said what was wrong.

Fastweb problem spikes, last 30 days

Since 3 November, Fastweb had 4 outage spikes and 7 periods of elevated reports. The longest lasted 2 h 30 min, on 4 November.

• Outage
  Thu 5 Nov, 00:57–01:57

  Lasted 1 h
  76peak reports
• Outage
  Wed 4 Nov, 20:27–22:57

  Lasted 2 h 30 min
  70peak reports
• Elevated reports
  Wed 4 Nov, 18:27–19:27

  Lasted 1 h
  42peak reports
• Outage
  Wed 4 Nov, 15:27–17:57

  Lasted 2 h 30 min
  62peak reports
• Elevated reports
  Wed 4 Nov, 13:10–13:25

  Lasted 15 min
  35peak reports
• Elevated reports
  Wed 4 Nov, 12:20–12:46

  Lasted 26 min
  33peak reports
• Elevated reports
  Wed 4 Nov, 11:24–11:44

  Lasted 20 min
  34peak reports
• Elevated reports
  Wed 4 Nov, 10:08–10:44

  Lasted 37 min
  33peak reports

3 earlier spikes in this period.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services

How to fix Fastweb not working

Fastweb is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Restart the Fastweb router

   For a home line, unplug the FASTGate or Fastweb NeXXt from power for 30 seconds, then plug it back in. Wait for the Internet and Wi-Fi lights to settle before you test a phone and a computer.

2. Check the Fastweb mobile APN

   On iPhone, open Impostazioni > Cellulare > Rete dati cellulare and set APN to apn.fastweb.it. On Android, open Impostazioni, search for Nomi punti di accesso, select the Fastweb profile, and use apn.fastweb.it as the APN.

3. Renew the computer network

   On Windows, open Command Prompt and run ipconfig /flushdns, then ipconfig /release and ipconfig /renew. On macOS, open Terminal and run sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder, then disconnect and reconnect Wi-Fi.

4. Use Fastweb assistance

   Open the MyFastweb app and check the Assistenza area for your fixed line or SIM, since account blocks and line work can look like a local fault. If the app will not load, use the help centre at http://www.fastweb.it/myfastpage/assistenza/ from another connection.

While Fastweb is down: what to use instead

• MyFastweb app If the website will not load, try the app on mobile data to check your line and bills.
• Fastweb website If the app hangs, use the website from a browser on another connection to manage your account and payments.
• Mobile hotspot If your home broadband is out, share data from a phone or a spare SIM so work apps and email keep running.
• Another Italian network If you need a backup connection, a SIM from TIM, Vodafone, WINDTRE, or Iliad can cover you while the fixed line is unavailable.

Problems at the same time as Fastweb

Since 3 November, all 11 of Fastweb's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report Fastweb problems

The busiest hour for reports about Fastweb is 14:00 to 15:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 28 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

What happens when Fastweb goes down

Fastweb IP address, servers and network

Fastweb FAQ

Service updates from @FASTWEB

No posts about problems from @FASTWEB in the last 14 days. The latest is from .