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Bol.com bol.com Live · Operational

Is Bol.com down right now? Live status and outage tracker

No, Bol.com is up.

No outage detected, and no user reports in the last hour.

Reports, last hour: 0
Usual at this hour: Almost none
Vs the hour before: −100%

User reports, last 24 hours, one bar per 15 minutes. Dashed line: the usual level. 96 normal · 0 elevated · 0 outage

Not working for you? Help centre

Last spike 10 h ago · Updated just now · Data refreshes every 5 minutes

01 · User reports

0 reports in the last hour

From a public outage-reporting feed, counted in 15-minute windows. The verdict above is based on these.

02 · Our check, Frankfurt

Answered in 134 ms

Our server loaded www.bol.com less than an hour ago. Behind Akamai.

Last 24 hours

Bol.com outages and problems

User reports, last 24 hours

198 reports in total, counted in 15-minute windows

No problem reports came in for Bol.com in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 198 reports. The last spike in reports was 10 h ago and lasted 15 min. These are user reports from the Netherlands, where most people report Bol.com problems.

NormalClose to the usual level24 h · 198 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

100% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

8 reports, 13 h ago

Bol.com status card: No, Bol.com is up. User reports over the last 24 hours. — **Share this status**The picture people see when this page is shared: the answer and the last 24 hours of reports.
Image

In the past 24 hours, 198 user reports came in for Bol.com. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 8 reports, about 13 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Bol.com stayed at their usual level the whole time.

This month

Bol.com in November 2026

Problem reports in November (since 4 November): 201

Monthly report for November 2026

People who report a problem with Bol.com to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

Website
Inloggen
App
Zoeken
Afrekenen
Verzending en retour

Last 30 days

Bol.com problem spikes, last 30 days

Since 4 November, Bol.com had no outage spikes, but 1 period of elevated reports.

Elevated reports

Wed 4 Nov, 17:05–17:20

Lasted 15 min

10peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 4 November 2026. Monthly reports for all services

Troubleshooting

How to fix Bol.com not working

Bol.com is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach bol.com over your own connection, right now. Nothing is sent to us or stored.

Check the Bol.com report level
The status at the top of the page compares public problem reports for Bol.com with its usual level in 15-minute windows over the last 24 hours. This site does not monitor the shop or collect reports itself, so a normal status points you back to your device, browser, app, or connection.
Refresh the shop session
In a desktop browser, press Ctrl+F5 on Windows or Command+Shift+R on macOS, then try the basket or checkout page again. In the app, swipe it away from the app switcher and reopen it before you change any settings.
Reset bol.com site data
In Chrome, open chrome://settings/siteData from the address bar, search for bol.com, click the trash icon, and sign in again. On iPhone or iPad Safari, go to Settings > Safari > Advanced > Website Data, search for bol.com, swipe the entry left, and tap Delete.
Update the bol app
On Android, open Google Play Store > profile icon > Manage apps and device > Updates available; on iPhone, open App Store > profile icon and pull down to refresh. Update the bol app if it appears, and if orders, returns, or payments still fail only on your account, use Klantenservice: http://partnerprogramma.bol.com/click/click?p=1&t=url&s=14808&url=https%3A//www.bol.com/nl/m/klantenservice/contact-via-email/index.html&f=TXL&name=Klantenservice.

While Bol.com is down: what to use instead

Website instead of app Use the site if the app opens but your basket, login, or payment screen will not load.
Amazon.nl It helps when the item is a common marketplace product and you can buy it from another seller.
Coolblue Pick this for electronics, phones, laptops, and home appliances when clear delivery or store pickup matters.
MediaMarkt Use it for consumer electronics if you can switch retailers and still get the model you wanted.

Same time

Problems at the same time as Bol.com

Since 4 November, Bol.com's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

During the latest spike

Bol.com: Wed 4 Nov, 17:05 to 17:20

58 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Bol.com problems

The busiest hour for reports about Bol.com is 18:00 to 19:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Bol.com goes down

Bol.com is a Dutch shopping site and marketplace for books, electronics, toys, household goods, and daily items. Shoppers and partner sellers rely on it for browsing, orders, delivery updates, returns, and checkout, so an outage can stop purchases or leave order details out of reach.

The first signs are often slow search results, blank product pages, or the app failing to load account and basket data. Checkout hurts more: payment handoff can hang, a cart can empty, or an order can sit without a clear confirmation after you pay. Seller and customer account pages may also fail while the public catalogue still opens, so the problem can look partial. Reports may cluster by region or device because Dutch delivery, login, and payment steps do not always fail in the same way for everyone.

Servers and network

Bol.com IP address, servers and network

IPv4 addresses: 2.20.143.155
Show all 2
2.20.180.155
IPv6: Not offered
Network: AS20940 · Akamai International B.V., registered in the Netherlands
Served through: Akamai
DNS hosted by: Google Cloud DNS
HTTPS certificate: Issued by Let's Encrypt, valid until 27 Jan 2027 (83 days)
HTTP/3: Supported
Our check: Answered in 134 ms (it turned away our automated check, which is common)

Checked from our server in Frankfurt, Germany, less than an hour ago, for www.bol.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Questions

Bol.com FAQ

Is Bol.com down right now?

The status at the top of this page shows whether user problem reports for Bol.com are above their usual level, counted in 15 minute windows over the last 24 hours. Those reports come from a public outage reporting service, and this site does not monitor the shop or collect reports itself. If the graph looks normal, try the website in a private window and switch between Wi Fi and mobile data; if only one browser or one network fails, the problem is likely on your side.

Why can I browse products but not check out on Bol.com?

Checkout can fail while product pages still load, because the basket, address step, delivery choice, and payment handoff use different parts of the service. Remove any saved voucher and reload the basket. If your bank page opened for iDEAL, check the order overview before paying again, so you do not create a duplicate order.

Why does the Bol.com app show 'Er ging iets mis'?

That message often means the app could not finish a request, such as loading your basket or opening account details. Update the app and sign in again; if the website works on the same phone, reinstalling the app is the next useful check.

Why can't I sign in to my Bol.com account?

Check that you are using the email address tied to the Dutch shop account, then try a password reset from the sign in screen. If the reset mail never arrives, look in spam and wait before requesting another one, because repeated requests can leave you using an older link.

Why did my iDEAL payment go through but my order is missing?

After an iDEAL handoff, the order overview can take a short while to match what your bank shows. Do not pay again until you have checked your account orders and your email confirmation. If the money left your account but no order appears, contact Klantenservice: http://partnerprogramma.bol.com/click/click?p=1&t=url&s=14808&url=https%3A//www.bol.com/nl/m/klantenservice/contact-via-email/index.html&f=TXL&name=Klantenservice.

Official channels

Contact Bol.com support

Tip: Bol.com doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.

For your site

Put the Bol.com status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/bolcom/"><img src="https://isitdownrightnow.app/badge/bolcom.svg" alt="Bol.com status" height="20"></a>

Markdown, for README files

[![Bol.com status](https://isitdownrightnow.app/badge/bolcom.svg)](https://isitdownrightnow.app/services/bolcom/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Bol.com

The status on this page comes from user-submitted problem reports for Bol.com, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Bol.com, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Bol.com doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.