Is Wifinity down right now? Live status and outage tracker

Wifinity outages and problems

User reports, last 24 hours

3 reports in total, counted in 15-minute windows

No problem reports came in for Wifinity in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 3 reports. Most recent reports were about broadband internet (42%) and WiFi (33%). The last spike in reports was 42 h ago and lasted 24 min. These are user reports from the UK, where most people report Wifinity problems.

10 5

24 h ago18 h12 h6 hNow

• NormalClose to the usual level24 h · 3 reports
• ElevatedMore than 1.5 times the usual levelNone in this chart
• OutageMore than twice the usual level and far above the day's averageNone in this chart
• Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

0

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

2

2 reports, 10 h ago

In the past 24 hours, 3 user reports came in for Wifinity. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 2 reports, about 10 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

Wifinity in November 2026

Problem reports in November (since 9 November)

58

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for Wifinity.

1. Broadband Internet42%
2. WiFi33%
3. Fixed Wireless Internet25%

Share of 12 recent reports that said what was wrong.

Where Wifinity problem reports come from

The map shows where recent problem reports for Wifinity came from in the UK. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Map outlines: Natural Earth.

Wifinity problem spikes, last 30 days

Since 9 November, Wifinity had 1 outage spike.

• Outage
  Tue 10 Nov, 09:45–10:10

  Lasted 24 min
  13peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 9 November 2026. Monthly reports for all services

How to fix Wifinity not working

Wifinity is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Reconnect to Wifinity Wi-Fi

   Turn Wi-Fi off, wait a few seconds, then turn it back on and join the Wifinity network. On iPhone, open Settings > Wi-Fi and tap the network name; on Android, open Settings > Network & internet > Internet and tap the network name.

2. Forget and rejoin the Wifinity network

   Forget the network, then join it again with the password from your welcome email or account page. If the network asks for device registration, turn off Private Wi-Fi Address on iPhone under Settings > Wi-Fi > info button > Private Wi-Fi Address, or set Privacy to Use device MAC on Android under the network gear icon.

3. Power-cycle your Wifinity router

   If you have a Wifinity router in your flat, unplug its power, wait 30 seconds, then plug it back in. Wait for the power and internet lights to settle before you test a page.

4. Check your Wifinity account and device list

   Open the app or account page you use for your building, then check your plan status and the list of registered devices. If this device is missing, remove an old device or add yours; if the page will not load on Wi-Fi, switch to mobile data and try again.

While Wifinity is down: what to use instead

• Mobile hotspot Turn on your phone's hotspot when you need a laptop or tablet online, because the hotspot uses mobile data rather than the affected link.
• Mobile data Use your phone's own mobile data for messages, email, or maps if you only need the basics until the service comes back.
• Public Wi-Fi Connect to a public Wi-Fi network at a library or cafe if you need a few minutes of internet away from the affected connection.
• Another broadband line Fall back to a fixed broadband line from a different provider if Wifinity is your main home connection and you need to keep working for longer.

Problems at the same time as Wifinity

Since 9 November, Wifinity's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

What happens when Wifinity goes down

Wifinity IP address, servers and network

Wifinity FAQ