Is NHS 111 down right now? Live status and outage tracker

NHS 111 outages and problems

User reports, last 24 hours

94 reports in total, counted in 15-minute windows

In the last hour, 54 problem reports came in for NHS 111, and at this time of day there are usually almost none. Over the last 24 hours there were 94 reports. Most recent reports were about app (50%) and website (25%). The last spike in reports was 16 min ago and lasted 1 h 15 min. These are user reports from the UK, where most people report NHS 111 problems.

20 10

24 h ago18 h12 h6 hNow

• NormalClose to the usual level22 h 45 min · 23 reports
• ElevatedMore than 1.5 times the usual level15 min · 11 reports
• OutageMore than twice the usual level and far above the day's average1 h · 60 reports
• Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

54

46% on the hour before

Uptime, 24 h

95.83%

1 h of outage

Last outage

15 min ago

Lasted 1 h 15 min

Busiest 15 minutes

18

18 reports, 45 min ago

In the past 24 hours, 94 user reports came in for NHS 111. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 95.83% uptime for the day.

The most recent spike big enough to count as an outage was 15 minutes ago. The busiest 15-minute window of the day had 18 reports, about 45 minutes ago.

• Outage
  Ended 15 min ago

  Lasted 1 h 15 min
  18peak reports

NHS 111 in November 2026

Problem reports in November (since 13 November)

92

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for NHS 111.

1. App50%
2. Website25%
3. Appointments25%

Share of 4 recent reports that said what was wrong.

NHS 111 problem spikes, last 30 days

Since 13 November, NHS 111 had 1 outage spike.

• Outage
  Fri 13 Nov, 10:19–11:34

  Lasted 1 h 15 min
  19peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 13 November 2026. Monthly reports for all services

How to fix NHS 111 not working

When NHS 111 itself is having trouble, these steps won't bring it back, but they will rule out anything on your side:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not NHS 111.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

Problems at the same time as NHS 111

Since 13 November, NHS 111's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

NHS 111 IP address, servers and network