Microsoft Store outages and problems
In the past 24 hours, 316 user reports came in for Microsoft Store. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 12 reports, about 3 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Microsoft Store in October 2026
- Problem reports in October (since 27 October)
- 343
Monthly report for October 2026
What people said was wrong in recent problem reports for Microsoft Store, as a share of those reports:
- 61% Login
- 26% Website
- 13% App
Where Microsoft Store problem reports come from
Recent reports came from 101 areas. The most came from around New York City, NY, Washington, DC and Los Angeles, CA. Share of recent reports by area, named after its biggest town:
- 7% New York City, NY
- 4% Washington, DC
- 4% Los Angeles, CA
- 4% Chicago, IL
- 3% Dallas, TX
- 2% Atlanta, GA
From 301 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.
Microsoft Store problem spikes, last 30 days
Since 27 October, Microsoft Store had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services
How to fix Microsoft Store not working
Microsoft Store is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach microsoft.com over your own connection, right now. Nothing is sent to us or stored.
Check the clock and time zone
Open Settings > Time & language > Date & time, then turn on Set time automatically and Set time zone automatically. A wrong clock or zone can block sign-in and downloads; click Sync now if the time is still off.
Sign out and back in
In the app, select your profile icon, choose Sign out, then sign back in with the same account. A stale sign-in can cause download and update failures; signing out clears it without touching your library.
Clear the Store cache
Press Windows key + R, type wsreset.exe, and press Enter. The command window closes on its own and the app opens again; if it does not, close the window and launch the app from Start.
Repair or reset the app
Go to Settings > Apps > Installed apps, find Microsoft Store in the list, select the three dots, then Advanced options. Use Repair first; if the app still fails to open or download, use Reset, which removes the app's local data and signs you out.
While Microsoft Store is down: what to use instead
- Microsoft Store website If the app crashes or won't load, open the site in a browser to buy or download some items instead.
- Publisher download When you need one app and its maker offers a direct installer, use that download instead of waiting on the service.
- Steam Steam helps when the game you want is listed there.
- Epic Games Store For a PC game sold on Epic, you can buy and play it there without the app.
When people report Microsoft Store problems
The busiest hour for reports about Microsoft Store is 20:00 to 21:00 Central European time, and the busiest day is Wednesday.
By hour of the day
- 00:00 to 01:00: 0.75 reports on an average day
- 01:00 to 02:00: 0.46 reports on an average day
- 02:00 to 03:00: 0.42 reports on an average day
- 03:00 to 04:00: 0.42 reports on an average day
- 04:00 to 05:00: 0.25 reports on an average day
- 05:00 to 06:00: 0.13 reports on an average day
- 06:00 to 07:00: 0.07 reports on an average day
- 07:00 to 08:00: 0.24 reports on an average day
- 08:00 to 09:00: 0.08 reports on an average day
- 09:00 to 10:00: 0.07 reports on an average day
- 10:00 to 11:00: 0.05 reports on an average day
- 11:00 to 12:00: 0 reports on an average day
- 12:00 to 13:00: 0.14 reports on an average day
- 13:00 to 14:00: 0.45 reports on an average day
- 14:00 to 15:00: 0.89 reports on an average day
- 15:00 to 16:00: 1.5 reports on an average day
- 16:00 to 17:00: 1.4 reports on an average day
- 17:00 to 18:00: 0.83 reports on an average day
- 18:00 to 19:00: 1.5 reports on an average day
- 19:00 to 20:00: 1.3 reports on an average day
- 20:00 to 21:00: 2.7 reports on an average day
- 21:00 to 22:00: 1.1 reports on an average day
- 22:00 to 23:00: 0.51 reports on an average day
- 23:00 to 00:00: 0.65 reports on an average day
By day of the week
- Monday: 0 reports on an average Monday
- Tuesday: 19 reports on an average Tuesday
- Wednesday: 93 reports on an average Wednesday
- Thursday: 0 reports on an average Thursday
- Friday: 0 reports on an average Friday
- Saturday: 0 reports on an average Saturday
- Sunday: 0 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 21 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
What happens when Microsoft Store goes down
Microsoft Store is the built-in Windows shop for apps and games, and people rely on it for installs and updates. An outage interrupts downloads, purchases, sign-ins, and library access.
When the service has trouble, the Store window may open but fail to load its home page, and installs can stall at the download stage before any progress bar moves. Sign-in errors often hit first because purchases, code redemption, library pages, and account settings need an account check; downloads and updates already in the queue may keep running for a while and then fail. Problems can be regional or partial: some regions or internet providers see failures while other people install and update without trouble. The status at the top compares user problem reports in 15-minute windows over the last 24 hours with their usual level; it does not probe the service or check from multiple locations.
Microsoft Store IP address, servers and network
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Microsoft Store FAQ
Is Microsoft Store down right now?
Why does Microsoft Store show 'Something went wrong' when I install an app?
Why did my Microsoft Store purchase fail or stay pending?
Why does Microsoft Store keep asking me to sign in on my Xbox?
Why is an app missing from my Microsoft Store library or unavailable in my region?
Put the Microsoft Store status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/microsoft/"><img src="https://isitdownrightnow.app/badge/microsoft.svg" alt="Microsoft Store status" height="20"></a>[](https://isitdownrightnow.app/services/microsoft/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Microsoft Store
The status on this page comes from user-submitted problem reports for Microsoft Store, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Microsoft Store, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Microsoft Store doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.