Empower Retirement outages and problems
No user reports came in for Empower Retirement in the past 24 hours, and its uptime over that window is 100.00%.
No 15-minute window had any reports at all, so the chart above stays flat.
Empower Retirement in October 2026
- Problem reports in October (since 28 October)
- 0
Monthly report for October 2026
People who report a problem with Empower Retirement to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:
- Website
- Funds Transfer
- Login
- Payments
- App
- File Access
Empower Retirement problem spikes, last 30 days
Since 28 October, Empower Retirement had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services
How to fix Empower Retirement not working
Empower Retirement is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach participant.empower-retirement.com over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Empower Retirement.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While Empower Retirement is down: what to use instead
- Account website If the app will not load or keeps returning you to the login screen, open a desktop browser and try the account summary or transaction page there.
- Customer service line When a form fails to submit or a transaction looks stuck, call the number printed on your plan statement and have your account details ready.
- HR benefits contact For enrollment or a contribution change that will not go through, ask your employer's benefits desk because they handle some plan requests through payroll.
- Saved statements If you need a past balance or tax form during an outage, use the PDF you saved earlier or the paper copy your plan mailed to you.
Empower Retirement IP address, servers and network
Checking participant.empower-retirement.com from our server…
Put the Empower Retirement status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/empower-retirement/"><img src="https://isitdownrightnow.app/badge/empower-retirement.svg" alt="Empower Retirement status" height="20"></a>[](https://isitdownrightnow.app/services/empower-retirement/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Empower Retirement
The status on this page comes from user-submitted problem reports for Empower Retirement, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Empower Retirement, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Empower Retirement doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.