Iceland UK outages and problems
User reports, last 24 hours
20 reports in total, counted in 15-minute windows
No problem reports came in for Iceland UK in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 20 reports. Most recent reports were about login (50%) and website (33%). The last spike in reports was 53 h ago and lasted 26 min. These are user reports from the UK, where most people report Iceland UK problems.
- NormalClose to the usual level24 h · 20 reports
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's averageNone in this chart
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 20 user reports came in for Iceland UK. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 4 reports, about 14 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Iceland UK in November 2026
- Problem reports in November (since 9 November)
- 127
Monthly report for November 2026
What went wrong
What people said was wrong in recent problem reports for Iceland UK.
Share of 6 recent reports that said what was wrong.
Where Iceland UK problem reports come from
The map shows where recent problem reports for Iceland UK came from in the UK. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.
- Outage now
- Problems now
- Normal
Map outlines: Natural Earth.
Iceland UK problem spikes, last 30 days
Since 9 November, Iceland UK had 1 outage spike and 1 period of elevated reports. The longest lasted 26 min, on 9 November.
-
Elevated reports
Mon 9 Nov, 22:20–22:46Lasted 26 min11peak reports
-
Outage
Mon 9 Nov, 21:34–21:56Lasted 22 min12peak reports
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 9 November 2026. Monthly reports for all services
How to fix Iceland UK not working
Iceland UK is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach iceland.co.uk over your own connection, right now. Nothing is sent to us or stored.
Reload iceland.co.uk
Refresh iceland.co.uk in a new tab. If a product page or basket stalls, close the tab and open the site again before changing settings.
Load iceland.co.uk on mobile data
Turn off Wi-Fi on your phone and load iceland.co.uk over mobile data. If the page works, restart your router and retry the site on Wi-Fi.
Open iceland.co.uk in a private window
Open iceland.co.uk in a private or incognito window and try the same product page or checkout. If it loads there, an extension, saved cookie, or browser profile setting is causing the fault in your normal window.
Clear iceland.co.uk site data
In Chrome, go to Settings, Privacy and security, Delete browsing data, and clear cookies and site data for iceland.co.uk. In Safari on iPhone or iPad, open Settings, Safari, Advanced, Website Data, search for iceland.co.uk, and delete it. Reload the site and sign in again.
While Iceland UK is down: what to use instead
- Iceland store Go to a nearby Iceland shop when the app or site will not load and you need frozen goods the same day.
- Tesco Groceries Place a substitute grocery order with Tesco if the basket or checkout will not complete.
- Asda Groceries Use Asda's grocery site or app when you need a delivery and the service is failing.
- Sainsbury's Groceries Try Sainsbury's grocery service if you need a backup supermarket order and the service stays unavailable.
Problems at the same time as Iceland UK
Since 9 November, all 2 of Iceland UK's spikes in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
Most often at the same time
- Bank of America2 times
- DHL2 times
- Consumer Cellular2 times
- Merrill Lynch2 times
- Starbucks2 times
- Pix2 times
How many of Iceland UK's spikes overlapped one of theirs.
During the latest spike
Iceland UK: Mon 9 Nov, 22:20 to 22:46
- Bank of America, outage,13:22 to 10 Nov 03:36
- DHL, outage,15:14 to 10 Nov 01:05
- Consumer Cellular, outage,15:20 to 10 Nov 02:53
- Merrill Lynch, outage,15:42 to 23:12
- Starbucks, outage,16:05 to 10 Nov 00:56
- Pix, outage,16:33 to 10 Nov 05:08
- RuneScape, outage,16:38 to 10 Nov 04:03
- TreasuryDirect, outage,16:56 to 22:52
66 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
When people report Iceland UK problems
The busiest hour for reports about Iceland UK is 23:00 to 00:00 Central European time, and the busiest day is Monday.
By hour of the day
- 00:00 to 01:00: 0.15 reports on an average day
- 01:00 to 02:00: 0.08 reports on an average day
- 02:00 to 03:00: 0 reports on an average day
- 03:00 to 04:00: 0 reports on an average day
- 04:00 to 05:00: 0.06 reports on an average day
- 05:00 to 06:00: 0 reports on an average day
- 06:00 to 07:00: 0 reports on an average day
- 07:00 to 08:00: 0.03 reports on an average day
- 08:00 to 09:00: 0.03 reports on an average day
- 09:00 to 10:00: 0.11 reports on an average day
- 10:00 to 11:00: 0.11 reports on an average day
- 11:00 to 12:00: 0.06 reports on an average day
- 12:00 to 13:00: 0.06 reports on an average day
- 13:00 to 14:00: 0.11 reports on an average day
- 14:00 to 15:00: 0.15 reports on an average day
- 15:00 to 16:00: 0.19 reports on an average day
- 16:00 to 17:00: 0.22 reports on an average day
- 17:00 to 18:00: 0.06 reports on an average day
- 18:00 to 19:00: 0.22 reports on an average day
- 19:00 to 20:00: 0.01 reports on an average day
- 20:00 to 21:00: 0.14 reports on an average day
- 21:00 to 22:00: 0.39 reports on an average day
- 22:00 to 23:00: 0.36 reports on an average day
- 23:00 to 00:00: 0.41 reports on an average day
By day of the week
- Monday: 10 reports on an average Monday
- Tuesday: 4.6 reports on an average Tuesday
- Wednesday: 4.4 reports on an average Wednesday
- Thursday: 0 reports on an average Thursday
- Friday: 0 reports on an average Friday
- Saturday: 0 reports on an average Saturday
- Sunday: 0 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 36 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
What happens when Iceland UK goes down
Iceland UK is the UK online grocery service for the frozen food chain, with product browsing, account login, basket and checkout on its website and app. Shoppers who use home delivery or collection rely on it for weekly food orders, so an outage interrupts browsing, payment, delivery slots and saved account access.
Search and basket fail first. Pages hang and quantities stop changing, while checkout buttons in the app or on the website do nothing and payment steps stall. Delivery slots may show no available times, while account login drops you back to the sign-in page; sometimes the whole service is down, and sometimes only part of the country is affected. The status at the top of each page comes only from problem reports that people send to a public outage-reporting service and shows whether they are above their usual level; the reporting service counts them in 15-minute windows over the last 24 hours, and this site does not monitor Iceland UK or collect those reports.
Iceland UK IP address, servers and network
- IPv4 addresses
- 2.23.7.18
Show all 3
- 2.23.7.35
- 2.23.7.8
- IPv6 addresses
- 2a02:26f0:7100::210:162
Show all 2
- 2a02:26f0:7100::210:173
- Network
- AS20940 · Akamai International B.V., registered in the Netherlands
- Served through
- Amazon CloudFront · our check was answered by its Frankfurt (FRA) data centre
- DNS hosted by
- Amazon Route 53
- HTTPS certificate
- Issued by Amazon, valid until 12 Feb 2027 (91 days)
- HTTP/3
- Not advertised
- Our check
- Answered in 185 ms
Checked from our server in Frankfurt, Germany, 6 h ago, for www.iceland.co.uk. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Checked from 12 places around the world
All 12 locations got an answer from iceland.co.uk. Fastest from Frankfurt (38 ms), slowest from Singapore (473 ms). Every location connected through Amazon.com, Inc. (AS16509), using 12 different addresses.
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up · HTTP 301 | 38 ms | 18.245.86.117data centre in Frankfurt |
| ViennaAustria | Up · HTTP 301 | 69 ms | 3.161.119.58data centre in Vienna |
| MilanItaly | Up · HTTP 301 | 65 ms | 54.230.183.68data centre in Milan |
| ParisFrance | Up · HTTP 301 | 307 ms | 18.165.122.30data centre in Helsinki |
| AmsterdamNetherlands | Up · HTTP 301 | 60 ms | 18.239.83.81data centre in Amsterdam |
| MadridSpain | Up · HTTP 301 | 84 ms | 3.174.170.29data centre in Madrid |
| WarsawPoland | Up · HTTP 301 | 174 ms | 3.174.230.118data centre in Warsaw |
| DallasUSA | Up · HTTP 301 | 120 ms | 18.154.219.77data centre in Dallas |
| Los AngelesUSA | Up · HTTP 301 | 48 ms | 99.84.215.108data centre in Los Angeles |
| São PauloBrazil | Up · HTTP 301 | 392 ms | 108.156.85.17data centre in Miami |
| SingaporeSingapore | Up · HTTP 301 | 473 ms | 52.85.118.60data centre in Marseille |
| TokyoJapan | Up · HTTP 301 | 345 ms | 99.84.215.117data centre in Los Angeles |
Checked with check-host.net from its servers in these cities 6 h ago, for iceland.co.uk. Time is how long each server took to load the page. Data-centre cities come from the names the network gives its servers.
Iceland UK FAQ
Is Iceland UK down right now?
Why does the Iceland UK website reject my postcode for delivery?
Why does the Iceland UK app sign me out or fail to load my account?
Why was my card payment declined at Iceland UK checkout?
Why does Click & Collect show no slots at my Iceland UK store?
Service updates from @IcelandFoods
No posts about problems from @IcelandFoods in the last 14 days. The latest is from .
Contact Iceland UK support
Tip: Iceland UK doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
How we track Iceland UK
The status on this page comes from user-submitted problem reports for Iceland UK, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Iceland UK, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Iceland UK doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.