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Iceland UK iceland.co.uk Live · Operational

Is Iceland UK down right now? Live status and outage tracker

No, Iceland UK is up.

No outage detected, and no user reports in the last hour.

Reports, last hour
0
Usual at this hour
Almost none
Vs the hour before
–

User reports, last 24 hours, one bar per 15 minutes. Dashed line: the usual level. 96 normal · 0 elevated · 0 outage

Not working for you?

Last spike · · Data refreshes every 5 minutes

01 · User reports
0 reports in the last hour

From a public outage-reporting feed, counted in 15-minute windows. The verdict above is based on these.

02 · Our check, Frankfurt
Answered in 185 ms

Our server loaded www.iceland.co.uk 6 h ago. Behind Amazon CloudFront.

03 · 12 cities, check-host.net
12 of 12 got an answer

Fastest from Frankfurt (38 ms), slowest from Singapore (473 ms). 6 h ago.

Last 24 hours

Iceland UK outages and problems

User reports, last 24 hours

20 reports in total, counted in 15-minute windows

No problem reports came in for Iceland UK in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 20 reports. Most recent reports were about login (50%) and website (33%). The last spike in reports was 53 h ago and lasted 26 min. These are user reports from the UK, where most people report Iceland UK problems.

In the past 24 hours, 20 user reports came in for Iceland UK. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day. The busiest 15-minute window had 4 reports, about 14 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
  • NormalClose to the usual level24 h · 20 reports
  • ElevatedMore than 1.5 times the usual levelNone in this chart
  • OutageMore than twice the usual level and far above the day's averageNone in this chart
  • Usual levelWhat a usual day sees at that timeAlmost none at this time of day
Reports, last hour
0
Quiet
Uptime, 24 h
100.00%
No outage windows
Last outage
None
In the last 24 hours
Busiest 15 minutes
4
4 reports, 14 h ago
Iceland UK status card: No, Iceland UK is up. User reports over the last 24 hours.
Share this statusThe picture people see when this page is shared: the answer and the last 24 hours of reports.

In the past 24 hours, 20 user reports came in for Iceland UK. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 4 reports, about 14 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Iceland UK stayed at their usual level the whole time.
This month

Iceland UK in November 2026

Problem reports in November (since 9 November)
127

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for Iceland UK.

  1. Login50%
  2. Website33%
  3. Checkout17%

Share of 6 recent reports that said what was wrong.

World map

Where Iceland UK problem reports come from

The map shows where recent problem reports for Iceland UK came from in the UK. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

  • Outage now
  • Problems now
  • Normal
Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Map outlines: Natural Earth.

Last 30 days

Iceland UK problem spikes, last 30 days

Since 9 November, Iceland UK had 1 outage spike and 1 period of elevated reports. The longest lasted 26 min, on 9 November.

  • Elevated reports
    Mon 9 Nov, 22:20–22:46
    Lasted 26 min
    11peak reports
  • Outage
    Mon 9 Nov, 21:34–21:56
    Lasted 22 min
    12peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 9 November 2026. Monthly reports for all services

Troubleshooting

How to fix Iceland UK not working

Iceland UK is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach iceland.co.uk over your own connection, right now. Nothing is sent to us or stored.

  1. Reload iceland.co.uk

    Refresh iceland.co.uk in a new tab. If a product page or basket stalls, close the tab and open the site again before changing settings.

  2. Load iceland.co.uk on mobile data

    Turn off Wi-Fi on your phone and load iceland.co.uk over mobile data. If the page works, restart your router and retry the site on Wi-Fi.

  3. Open iceland.co.uk in a private window

    Open iceland.co.uk in a private or incognito window and try the same product page or checkout. If it loads there, an extension, saved cookie, or browser profile setting is causing the fault in your normal window.

  4. Clear iceland.co.uk site data

    In Chrome, go to Settings, Privacy and security, Delete browsing data, and clear cookies and site data for iceland.co.uk. In Safari on iPhone or iPad, open Settings, Safari, Advanced, Website Data, search for iceland.co.uk, and delete it. Reload the site and sign in again.

While it is down

While Iceland UK is down: what to use instead

  • Iceland store Go to a nearby Iceland shop when the app or site will not load and you need frozen goods the same day.
  • Tesco Groceries Place a substitute grocery order with Tesco if the basket or checkout will not complete.
  • Asda Groceries Use Asda's grocery site or app when you need a delivery and the service is failing.
  • Sainsbury's Groceries Try Sainsbury's grocery service if you need a backup supermarket order and the service stays unavailable.
Same time

Problems at the same time as Iceland UK

Since 9 November, all 2 of Iceland UK's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Iceland UK problems

The busiest hour for reports about Iceland UK is 23:00 to 00:00 Central European time, and the busiest day is Monday.

By hour of the day

  • 00:00 to 01:00: 0.15 reports on an average day
  • 01:00 to 02:00: 0.08 reports on an average day
  • 02:00 to 03:00: 0 reports on an average day
  • 03:00 to 04:00: 0 reports on an average day
  • 04:00 to 05:00: 0.06 reports on an average day
  • 05:00 to 06:00: 0 reports on an average day
  • 06:00 to 07:00: 0 reports on an average day
  • 07:00 to 08:00: 0.03 reports on an average day
  • 08:00 to 09:00: 0.03 reports on an average day
  • 09:00 to 10:00: 0.11 reports on an average day
  • 10:00 to 11:00: 0.11 reports on an average day
  • 11:00 to 12:00: 0.06 reports on an average day
  • 12:00 to 13:00: 0.06 reports on an average day
  • 13:00 to 14:00: 0.11 reports on an average day
  • 14:00 to 15:00: 0.15 reports on an average day
  • 15:00 to 16:00: 0.19 reports on an average day
  • 16:00 to 17:00: 0.22 reports on an average day
  • 17:00 to 18:00: 0.06 reports on an average day
  • 18:00 to 19:00: 0.22 reports on an average day
  • 19:00 to 20:00: 0.01 reports on an average day
  • 20:00 to 21:00: 0.14 reports on an average day
  • 21:00 to 22:00: 0.39 reports on an average day
  • 22:00 to 23:00: 0.36 reports on an average day
  • 23:00 to 00:00: 0.41 reports on an average day

By day of the week

  • Monday: 10 reports on an average Monday
  • Tuesday: 4.6 reports on an average Tuesday
  • Wednesday: 4.4 reports on an average Wednesday
  • Thursday: 0 reports on an average Thursday
  • Friday: 0 reports on an average Friday
  • Saturday: 0 reports on an average Saturday
  • Sunday: 0 reports on an average Sunday

Each bar is the average number of user reports in that hour, or on that day of the week, from 36 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Iceland UK goes down

Iceland UK is the UK online grocery service for the frozen food chain, with product browsing, account login, basket and checkout on its website and app. Shoppers who use home delivery or collection rely on it for weekly food orders, so an outage interrupts browsing, payment, delivery slots and saved account access.

Search and basket fail first. Pages hang and quantities stop changing, while checkout buttons in the app or on the website do nothing and payment steps stall. Delivery slots may show no available times, while account login drops you back to the sign-in page; sometimes the whole service is down, and sometimes only part of the country is affected. The status at the top of each page comes only from problem reports that people send to a public outage-reporting service and shows whether they are above their usual level; the reporting service counts them in 15-minute windows over the last 24 hours, and this site does not monitor Iceland UK or collect those reports.

Servers and network

Iceland UK IP address, servers and network

IPv4 addresses
2.23.7.18
Show all 3
  • 2.23.7.35
  • 2.23.7.8
IPv6 addresses
2a02:26f0:7100::210:162
Show all 2
  • 2a02:26f0:7100::210:173
Network
AS20940 · Akamai International B.V., registered in the Netherlands
Served through
Amazon CloudFront · our check was answered by its Frankfurt (FRA) data centre
DNS hosted by
Amazon Route 53
HTTPS certificate
Issued by Amazon, valid until 12 Feb 2027 (91 days)
HTTP/3
Not advertised
Our check
Answered in 185 ms

Checked from our server in Frankfurt, Germany, 6 h ago, for www.iceland.co.uk. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 12 places around the world

All 12 locations got an answer from iceland.co.uk. Fastest from Frankfurt (38 ms), slowest from Singapore (473 ms). Every location connected through Amazon.com, Inc. (AS16509), using 12 different addresses.

LocationResultTimeAddress reached
FrankfurtGermanyUp · HTTP 30138 ms18.245.86.117data centre in Frankfurt
ViennaAustriaUp · HTTP 30169 ms3.161.119.58data centre in Vienna
MilanItalyUp · HTTP 30165 ms54.230.183.68data centre in Milan
ParisFranceUp · HTTP 301307 ms18.165.122.30data centre in Helsinki
AmsterdamNetherlandsUp · HTTP 30160 ms18.239.83.81data centre in Amsterdam
MadridSpainUp · HTTP 30184 ms3.174.170.29data centre in Madrid
WarsawPolandUp · HTTP 301174 ms3.174.230.118data centre in Warsaw
DallasUSAUp · HTTP 301120 ms18.154.219.77data centre in Dallas
Los AngelesUSAUp · HTTP 30148 ms99.84.215.108data centre in Los Angeles
São PauloBrazilUp · HTTP 301392 ms108.156.85.17data centre in Miami
SingaporeSingaporeUp · HTTP 301473 ms52.85.118.60data centre in Marseille
TokyoJapanUp · HTTP 301345 ms99.84.215.117data centre in Los Angeles

Checked with check-host.net from its servers in these cities 6 h ago, for iceland.co.uk. Time is how long each server took to load the page. Data-centre cities come from the names the network gives its servers.

Questions

Iceland UK FAQ

Is Iceland UK down right now?

The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. Users send those reports to a public outage-reporting service. That is the only source for the status. To see whether the problem is on your side, try another network and a second device; if the page fails the same way on both while other sites load, the trouble is more likely with the service than your connection.

Why does the Iceland UK website reject my postcode for delivery?

Delivery areas follow postcodes, and those areas can change, so a postcode that worked before may stop matching a nearby store. Clear the saved address and enter it again. That is a quick test. If the store list also fails to load, the address lookup is probably down rather than your account.

Why does the Iceland UK app sign me out or fail to load my account?

A sign-out or empty account screen can come from an app session that did not refresh after an update or a network change. Update the app from your app store, then sign in again after a force close. That resets the session. If the website keeps you signed in while the app does not, the fault is more likely in the app session than in your login details.

Why was my card payment declined at Iceland UK checkout?

Your bank can decline a card for a security check or a limit on the card, and the shop page often gives little detail. Check the card number and billing address. Then try a different card or payment method. If every method fails at the final step, wait a few minutes and try again; repeated declines point to checkout trouble rather than your bank.

Why does Click & Collect show no slots at my Iceland UK store?

Collection slots follow the store you pick and the size of your order, so a full slot list can be a local stock or staffing limit rather than a site failure. Change the chosen store and refresh the basket. Then check whether slots appear for a nearby branch. If the store picker itself will not load, the problem is likely with the service.
Official channels

Contact Iceland UK support

Tip: Iceland UK doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.

For your site

Put the Iceland UK status on your site

Paste one of these into a web page, a blog post or a README: a small badge, or a card with the chart. Both show the same status as this page, based on user problem reports, and link back here.

Iceland UK status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/iceland-uk/"><img src="https://isitdownrightnow.app/badge/iceland-uk.svg" alt="Iceland UK status" height="20"></a>
Markdown, for README files
[![Iceland UK status](https://isitdownrightnow.app/badge/iceland-uk.svg)](https://isitdownrightnow.app/services/iceland-uk/)

A live card with the chart

The status, reports in the last hour and the last 24 hours, updated every 5 minutes. Use the frame, or the image where frames are not allowed, such as newsletters.

Frame
<iframe src="https://isitdownrightnow.app/embed/iceland-uk/" title="Iceland UK status" width="100%" height="230" style="border:0;max-width:560px" loading="lazy"></iframe> <p><a href="https://isitdownrightnow.app/services/iceland-uk/">Iceland UK status</a> from IsItDownRightNow.app</p>
Image, updated about every 10 minutes
<a href="https://isitdownrightnow.app/services/iceland-uk/"><img src="https://isitdownrightnow.app/share/iceland-uk.png" alt="Iceland UK status: problem reports over the last 24 hours" width="600" height="315" loading="lazy"></a>
Markdown image, for README files
[![Iceland UK status](https://isitdownrightnow.app/share/iceland-uk.png)](https://isitdownrightnow.app/services/iceland-uk/)

Badge, frame and image load no scripts from other sites and set no cookies; people who see them on your page load them from our server. More for journalists.

How we track Iceland UK

The status on this page comes from user-submitted problem reports for Iceland UK, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Iceland UK, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Iceland UK doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.

Elsewhere

Check other services