Is Zen Internet down right now? Live status and outage tracker

Zen Internet outages and problems

In the past 24 hours, 638 user reports came in for Zen Internet. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 92.71% uptime for the day.

The most recent spike big enough to count as an outage was 13 hours ago. The busiest 15-minute window of the day had 68 reports, about 23 hours ago.

• Elevated reports
  Ended 7 h ago

  Lasted 15 min
  13peak reports
• Elevated reports
  Ended 8 h ago

  Lasted 15 min
  11peak reports
• Outage
  Ended 13 h ago

  Lasted 1 h 15 min
  19peak reports
• Outage
  Ended 21 h ago

  Lasted 1 h
  19peak reports
• Outage
  Ended 22 h ago

  Lasted 1 h 30 min
  68peak reports

Zen Internet in October 2026

Problem reports in October (since 27 October)

645

Monthly report for October 2026

What people said was wrong in recent problem reports for Zen Internet, as a share of those reports:

• 88% Broadband Internet
• 11% WiFi

Where Zen Internet problem reports come from

Recent reports came from 28 areas. The most came from around London, Ipswich and Manchester. Share of recent reports by area, named after its biggest town:

• 45% London
• 19% Ipswich
• 15% Manchester
• 4% Birmingham
• 2% Sheffield
• 2% Bristol

From 621 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.

Zen Internet problem spikes, last 30 days

Since 27 October, Zen Internet had 3 outage spikes and 5 periods of elevated reports. The longest lasted 1 h 30 min, on 27 October.

• Elevated reports
  Wed 28 Oct, 20:36–20:54

  Lasted 18 min
  11peak reports
• Elevated reports
  Wed 28 Oct, 15:28–15:49

  Lasted 21 min
  13peak reports
• Elevated reports
  Wed 28 Oct, 14:30–14:54

  Lasted 24 min
  12peak reports
• Elevated reports
  Wed 28 Oct, 12:27–12:42

  Lasted 15 min
  10peak reports
• Elevated reports
  Wed 28 Oct, 11:24–11:39

  Lasted 15 min
  12peak reports
• Outage
  Wed 28 Oct, 08:00–09:15

  Lasted 1 h 15 min
  25peak reports
• Outage
  Wed 28 Oct, 00:45–01:45

  Lasted 1 h
  19peak reports
• Outage
  Tue 27 Oct, 22:45–00:15

  Lasted 1 h 30 min
  79peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services

How to fix Zen Internet not working

Zen Internet is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Zen Internet.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

Problems at the same time as Zen Internet

Since 27 October, all 8 of Zen Internet's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report Zen Internet problems

The busiest hour for reports about Zen Internet is 22:00 to 23:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 21 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

Zen Internet IP address, servers and network