Is Utilita down right now? Live status and outage tracker

Utilita outages and problems

User reports, last 24 hours

66 reports in total, counted in 15-minute windows

In the last hour, 2 problem reports came in for Utilita, and at this time of day there are usually almost none. Over the last 24 hours there were 66 reports. The last spike in reports was 4 h ago and lasted 15 min. These are user reports from the UK, where most people report Utilita problems.

12 6

24 h ago18 h12 h6 hNow

• NormalClose to the usual level23 h 45 min · 55 reports
• ElevatedMore than 1.5 times the usual level15 min · 11 reports
• OutageMore than twice the usual level and far above the day's averageNone in this chart
• Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

2

78% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

11

11 reports, 4 h ago

In the past 24 hours, 66 user reports came in for Utilita. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 11 reports, about 4 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

• Elevated reports
  Ended 4 h ago

  Lasted 15 min
  11peak reports

Utilita in November 2026

Problem reports in November (since 4 November)

67

Monthly report for November 2026

People who report a problem with Utilita to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

• Website
• Login
• Power
• Pay Bills
• Gas
• Water

Utilita problem spikes, last 30 days

Since 4 November, Utilita had 1 outage spike.

• Outage
  Wed 4 Nov, 23:03–23:18

  Lasted 15 min
  13peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 4 November 2026. Monthly reports for all services

How to fix Utilita not working

Utilita is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Utilita.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

While Utilita is down: what to use instead

• Utilita website If the app will not load, sign in through the website and try the same account or top-up task there.
• PayPoint shop If online top-up fails, take your top-up card to a PayPoint retailer and keep the receipt until the meter updates.
• Automated phone top-up If the app and website both fail, use Utilita's phone top-up option when you have your payment card and account details ready.
• Emergency credit If a prepayment meter is close to running out, use the emergency credit option on the meter or in-home display while you wait.

Problems at the same time as Utilita

Since 4 November, Utilita's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Utilita IP address, servers and network