Home
Services
2degrees

2degrees 2degreesmobile.co.nz

Is 2degrees down right now? Live status and outage tracker

Partly. 2degrees has problems for some users.

Users are reporting a partial outage: 21 problem reports in the last hour, more than usual.

Problems Last spike 21 h ago Updated just now Data refreshes every 5 minutes

What you can do

User reports, last 24 hours, 15 minutes a segment: 93 flowing 0 slow (elevated) 3 jammed (outage)

User reports, last 24 hours

217 reports in total, counted in 15-minute windows

In the last hour, 21 problem reports came in for 2degrees, against about 4 at this time on a usual day. Over the last 24 hours there were 217 reports. Most recent reports were about broadband internet (45%) and mobile internet (33%). The last spike in reports was 21 h ago and lasted 30 min. These are user reports from New Zealand, where most people report 2degrees problems.

NormalClose to the usual level23 h 15 min · 155 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's average45 min · 62 reports
Usual levelWhat a usual day sees at that timeAbout 4 an hour now

Reports, last hour

163% on the hour before

Uptime, 24 h

96.88%

45 min of outage

Last outage

21 h ago

Lasted 30 min

Busiest 15 minutes

29 reports, 23 h ago

Last 24 hours

2degrees outages and problems

In the past 24 hours, 217 user reports came in for 2degrees. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 96.88% uptime for the day.

The most recent spike big enough to count as an outage was 21 hours ago. The busiest 15-minute window of the day had 29 reports, about 23 hours ago.

Outage

Ended 21 h ago

Lasted 30 min

17peak reports
Outage

Ended 23 h ago

Lasted 15 min

29peak reports

This month

2degrees in October 2026

Problem reports in October (since 28 October): 223

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for 2degrees.

Broadband Internet45%
Mobile Internet33%
Mobile Signal9%
Voice calls7%
WiFi7%

Share of 58 recent reports that said what was wrong.

World map

Where 2degrees problem reports come from

The map shows where recent problem reports for 2degrees came from in New Zealand. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Map outlines: Natural Earth.

Last 30 days

2degrees problem spikes, last 30 days

Since 28 October, 2degrees had 2 outage spikes. The longest lasted 30 min, on 28 October.

Outage

Wed 28 Oct, 12:30–13:00

Lasted 30 min

27peak reports
Outage

Wed 28 Oct, 10:54–11:24

Lasted 30 min

29peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

Troubleshooting

How to fix 2degrees not working

When 2degrees itself is having trouble, these steps won't bring it back, but they will rule out anything on your side:

Your browser tries to reach 2degreesmobile.co.nz over your own connection, right now. Nothing is sent to us or stored.

Toggle airplane mode for 2degrees
Turn airplane mode on for 10 seconds, then off, and watch the signal bars; this makes the phone re-register on the 2degrees network and clears a stuck data session. If bars stay empty, move on.
Check mobile data and 2degrees APN
On iPhone go to Settings > Cellular > Cellular Data Network; on Android open Settings > Network & internet > Mobile network > Access Point Names. Set APN to 2degrees. A blank or wrong APN blocks data while calls still connect, so save the change and test a web page.
Restart the phone on 2degrees
Power the phone off completely, wait 30 seconds, and turn it back on; a full restart clears a modem fault that an airplane toggle can miss. Test a call and a web page before you change more settings.
Reset network settings for 2degrees
On iPhone go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings; this wipes saved Wi-Fi passwords and Bluetooth pairings but can fix a corrupted carrier profile. On Android open Settings > System > Reset options and choose Reset Wi-Fi, mobile & Bluetooth; Samsung puts the same reset under Settings > General management > Reset > Reset network settings. Do this last.

While 2degrees is down: what to use instead

Wi-Fi A home, work or public Wi-Fi connection lets you keep using messaging apps and web pages when mobile data drops.
Spark A Spark SIM or eSIM in a spare phone gives you another network for calls, texts and data if the mobile signal fails.
One NZ Use a One NZ SIM or eSIM in a spare handset to make calls and use data while your usual network is out.
Skinny A Skinny SIM in a spare phone gives you calls, texts and data on a different network while the outage lasts.

Same time

Problems at the same time as 2degrees

Since 28 October, all 2 of 2degrees's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of 2degrees's spikes overlapped one of theirs.

During the latest spike

2degrees: Wed 28 Oct, 12:30 to 13:00

41 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report 2degrees problems

The busiest hour for reports about 2degrees is 09:00 to 10:00 Central European time, and the busiest day is Thursday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 22 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when 2degrees goes down

2degrees is a New Zealand mobile and broadband provider, and people rely on it for calls, texts, mobile data and home internet. An outage cuts off calls and home internet.

On a mobile outage, your phone may show No service or Emergency calls only, calls fail before they connect, texts sit unsent, and mobile data stalls or drops to nothing. Data often goes first. The handset can keep a signal bar while the data session dies, and a full site outage then takes calls with it. Broadband trouble shows up as a router light turning red or amber and pages timing out; video calls freeze mid-sentence, and problems can stay local to a cell site or suburb or hit the account app across the country, so a working phone in another town does not prove the service is fine.

Servers and network

2degrees IP address, servers and network

Checking 2degreesmobile.co.nz from our server…

Questions

2degrees FAQ

Is 2degrees down right now?

The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. The site does not ping or probe the network, so the number reflects reports rather than a live test. To see if the problem is only on your side, switch between Wi-Fi and mobile data, try another device on the same connection, restart your phone, and reseat the SIM.

Why does my 2degrees mobile data stop working while Wi-Fi is fine?

A weak mobile signal or a data setting that got switched off can leave you with bars but no internet. Check that mobile data is on and toggle airplane mode for a few seconds. If another phone on the same plan has data, the problem is likely your handset; if it does not, the account or network side needs a look.

Why do I get 'No service' on my 2degrees phone?

That message usually points to a lost network connection on the phone rather than a service-wide outage. Reseat the SIM and check that airplane mode is off. Try the SIM in another handset if you can; if it still shows 'No service', the SIM or the account needs support.

Why can't I log in to the My 2degrees app?

Login failures often come from a stale password or a verification text that never arrives. Reset the password in the app and check that your phone can receive SMS. Try again on mobile data instead of Wi-Fi; if the app still rejects the login, the account may be locked and support can check it.

Why did my 2degrees top-up or bill payment fail?

A failed card or a bank block can stop a top-up or bill payment from going through. Check the card details and try another payment method. Confirm your bank has not flagged the charge; if the payment shows as pending, wait for it to clear before trying again so you do not pay twice.

For your site

Put the 2degrees status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/2degrees/"><img src="https://isitdownrightnow.app/badge/2degrees.svg" alt="2degrees status" height="20"></a>

Markdown, for README files

[![2degrees status](https://isitdownrightnow.app/badge/2degrees.svg)](https://isitdownrightnow.app/services/2degrees/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track 2degrees

The status on this page comes from user-submitted problem reports for 2degrees, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for 2degrees, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. 2degrees doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.