H&M hm.com

Is H&M down right now? Live status and outage tracker

No, H&M is up.

No outage detected, and no user reports in the last hour.

Live Updated just now Data refreshes every 5 minutes

Not working for you? Help centre

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

1 report in total, counted in 15-minute windows

No problem reports came in for H&M in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 1 report. Worldwide, most recent reports were about website (67%) and login (33%). There has been no spike in reports since 6 October. These are user reports from the US, where most people report H&M problems.

Around the world right now: normal in 19 other countries. Most reports in the last hour: the Netherlands 1. By country

NormalClose to the usual level24 h · 1 report
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

1 report, 21 h ago

Last 24 hours

H&M outages and problems

In the past 24 hours, 1 user report came in for H&M. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 1 report, about 21 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for H&M stayed at their usual level the whole time.

This month

H&M in November 2026

Problem reports in November: 0

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for H&M worldwide.

Website67%
Login33%

Share of 3 recent reports that said what was wrong, from every country listed below.

World map

H&M reports around the world

In the last 24 hours, 10 problem reports about H&M came in from 6 countries. Right now reports are at the usual level in every country.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Country	Now	Last hour	24 hours
The Netherlands	Normal	1	1
The UK	Normal	0	3
Germany	Normal	0	2
The US numbers above	Normal	0	2
France	Normal	0	1
Poland	Normal	0	1
Egypt	Normal	0	0
Belgium	Normal	0	0
Italy	Normal	0	0
Spain	Normal	0	0
Mexico	Normal	0	0
Canada	Normal	0	0

Each country's status compares its reports with the usual level there. 8 more countries had 0 reports in the last 24 hours. Map outlines: Natural Earth.

Last 30 days

H&M problem spikes, last 30 days

Since 6 October, H&M had no outage spikes or periods of elevated reports.

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

The Netherlands30
The US13
Germany9
The UK9
Belgium5
France5
Italy5
Spain4

Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 6 October 2026. Monthly reports for all services

Troubleshooting

How to fix H&M not working

H&M is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach hm.com over your own connection, right now. Nothing is sent to us or stored.

Open H&M in a private window
Open hm.com in a private or incognito window: in Chrome, use the three-dot menu > New Incognito window; in Safari, use File > New Private Window. If the pages load there, clear cookies and site data for hm.com in your normal browser and sign in again.
Update the H&M app
Open the App Store or Google Play, find the H&M listing, and install any available update. Reopen the app and sign in with the same account.
Clear the H&M app cache
On Android, open Settings > Apps > H&M > Storage and tap Clear cache, then reopen the app. On iPhone, delete the app and reinstall it from the App Store; your account stays the same once you sign in again.
Use the H&M help centre
Open https://www2.hm.com/en_us/customer-service.html and choose the contact option that matches your problem. Have the exact error message and the device or browser ready before you send it.

While H&M is down: what to use instead

H&M website If the app will not load or crashes at checkout, open the same account in a mobile browser and order there.
H&M help centre For order help or a return question, use the support pages instead of waiting for the app.
Zara Zara sells clothing, so use it when the app's product page will not open.
Uniqlo Uniqlo sells clothing, useful when the app's cart or payment step keeps failing.

Your device

Fix H&M on Windows, Mac, Android and iPhone

H&M on Windows

Fix: Clear your web browser's cache and cookies, or try accessing the H&M website using an incognito window. Disabling active VPNs or ad-blockers can also resolve connection issues with H&M.
Check: Attempt to load the H&M website on a different browser or device to see if the issue is isolated. You can also check if other websites load normally to verify your internet connection.

Command Prompt

ping hm.comTest whether H&M's servers reply

nslookup hm.comCheck that H&M's DNS resolves

tracert hm.comTrace where the connection drops

ipconfig /flushdnsClear the DNS cache, then reload

H&M on Mac

Fix: Perform a hard refresh of the H&M website in Safari or Chrome, or clear your browser history and website data. If the problem persists, temporarily disable any active security software blocking H&M.
Check: Check if the H&M website fails to load across multiple browsers on your Mac. You can also verify your network connection by attempting to visit other major websites.

Terminal

ping -c 4 hm.comTest whether H&M's servers reply

nslookup hm.comCheck that H&M's DNS resolves

traceroute hm.comTrace where the connection drops

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

H&M on Android

Fix: Force close the H&M app, clear its cache from your system settings, and check the Google Play Store for updates. If the app still fails, try accessing the H&M mobile website instead.
Check: Check if the H&M app displays a connection error while other apps function, or look for recent update issues on the Google Play Store.

H&M on iPhone and iPad

Fix: Restart the H&M app by swiping it closed, or reinstall it from the App Store if it continues to crash. Ensure that Cellular Data is enabled for H&M in your iOS settings.
Check: Check the App Store for any pending updates for H&M, or see if the H&M app fails to load product listings while you are connected to a working Wi-Fi network.

About

What happens when H&M goes down

H&M is a clothing and accessories retailer with a US shopping site and app for browsing collections and buying items. Shoppers who rely on hm.com for sizing and checkout see an outage interrupt product pages, cart updates, order history, and the checkout flow.

Product pages tend to fail first, so you may see images and size choices stall before the cart updates. Checkout can stop at payment or delivery selection, and your order confirmation may not arrive even if the charge goes through. Account login can fail. Order history and store locator outages can be partial or regional; the app may work while hm.com fails, or one set of pages stays up while another goes down.

Servers and network

H&M IP address, servers and network

IPv4 addresses: 104.126.37.171
Show all 2
104.126.37.186
IPv6 addresses: 2a02:26f0:3500:18::1724:a28f
Show all 2
2a02:26f0:3500:18::1724:a290
Network: AS20940 · AKAMAI-ASN1, registered in the United States
Served through: Akamai
DNS hosted by: Akamai
HTTPS certificate: Issued by Let's Encrypt, valid until 22 Dec 2026 (50 days)
HTTP/3: Not advertised
Our check: Answered in 30 ms (it turned away our automated check, which is common)

Checked from our server in Frankfurt, Germany, 3 days ago, for hm.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from hm.com. Fastest from São Paulo (27 ms), slowest from Paris (293 ms). Every location connected through AKAMAI-ASN1 (AS20940), using 11 different addresses.

Location	Result	Time	Address reached
FrankfurtGermany	Up · HTTP 301	40 ms	104.126.37.171
ViennaAustria	Up · HTTP 301	34 ms	104.83.4.49
MilanItaly	Up · HTTP 301	37 ms	23.55.104.44
ParisFrance	Up · HTTP 301	293 ms	23.222.250.245
AmsterdamNetherlands	Up · HTTP 301	49 ms	104.110.240.65
MadridSpain	Up · HTTP 301	84 ms	23.211.15.154
WarsawPoland	Up · HTTP 301	48 ms	23.47.124.139
Los AngelesUSA	Up · HTTP 301	35 ms	23.210.216.146
São PauloBrazil	Up · HTTP 301	27 ms	2.18.20.143
SingaporeSingapore	Up · HTTP 301	41 ms	23.32.39.133
TokyoJapan	Up · HTTP 301	44 ms	23.204.139.70

Checked with check-host.net from its servers in these cities 3 days ago, for hm.com. Time is how long each server took to load the page.

Questions

H&M FAQ

Is H&M down right now?

The status at the top of this page shows whether user problem reports for H&M are above their usual level, counted in 15-minute windows over the last 24 hours. Try hm.com in a second browser; switch to mobile data and open the app on another device. If those work, the problem is likely on your side.

Why does the H&M app show a blank screen when I open my bag?

A blank bag usually points to a stale app session or a blocked script; close the app fully and sign back in. If it still fails, reinstall the app and try hm.com in a browser. The help centre has account steps if your login also fails.

Why was my H&M order cancelled after payment?

A cancelled order can mean the item sold out before the payment cleared or your bank declined the charge. Check your account order history and the email tied to the order. Then contact the help centre with the order number, and do not retry the payment until you know the first charge did not go through.

Why does hm.com keep sending me back to the sign-in page?

A sign-in loop often comes from blocked cookies or a stale password saved in your browser. Allow cookies for hm.com and clear the site data, then sign in again. If that fails, use the password reset on the account page or try the app.

Does H&M work the same in the US and other regions?

The US storefront has its own stock, delivery options, payment methods, and returns, so an item or card that works in another country may not appear here. Set your country in the app or at the bottom of hm.com, then check the help centre for the region you are shopping in.

For your site

Put the H&M status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/handm/"><img src="https://isitdownrightnow.app/badge/handm.svg" alt="H&amp;M status" height="20"></a>

Markdown, for README files

[![H&M status](https://isitdownrightnow.app/badge/handm.svg)](https://isitdownrightnow.app/services/handm/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track H&M

The status on this page comes from user-submitted problem reports for H&M, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for H&M, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. H&M doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.