Telcel outages and problems
User reports, last 24 hours
763 reports in total, counted in 15-minute windows
In the last hour, 57 problem reports came in for Telcel, against about 43 at this time on a usual day. Over the last 24 hours there were 763 reports. The last spike in reports was 1 h ago and lasted 17 min. These are user reports from Mexico, where most people report Telcel problems.
- NormalClose to the usual level24 h · 763 reports
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's averageNone in this chart
- Usual levelWhat a usual day sees at that timeAbout 43 an hour now
In the past 24 hours, 763 user reports came in for Telcel. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 24 reports, about 6 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Telcel in November 2026
- Problem reports in November (since 3 November)
- 847
Monthly report for November 2026
People who report a problem with Telcel to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:
- Sitio web
- Internet móvil
- SMS
- Llamadas de voz
- Facturación
- Señal móvil
Telcel problem spikes, last 30 days
Since 3 November, Telcel had no outage spikes, but 2 periods of elevated reports. The longest lasted 29 min, on 4 November.
-
Elevated reports
Thu 5 Nov, 01:18–01:35Lasted 17 min23peak reports
-
Elevated reports
Wed 4 Nov, 23:08–23:37Lasted 29 min26peak reports
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services
How to fix Telcel not working
Telcel is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach telcel.com over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Telcel.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While Telcel is down: what to use instead
- Mi Telcel website If the app will not open or payment hangs, try the website in a browser to check your line or manage your account.
- Physical recharge point If online top-up fails, a convenience store, supermarket, or phone shop can add prepaid balance without the app.
- Wi-Fi messaging If mobile data is weak or out, use Wi-Fi for WhatsApp, email, and banking until the cellular service works again.
- AT&T México or Movistar México A second SIM or eSIM from another carrier can help if you need calls or data and your phone supports it.
Problems at the same time as Telcel
Since 3 November, all 2 of Telcel's spikes in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
Most often at the same time
- USPS2 times
- Facebook2 times
- Archive of Our Own2 times
- Deutsche Glasfaser2 times
- Capital One2 times
- Bell Canada2 times
How many of Telcel's spikes overlapped one of theirs.
During the latest spike
Telcel: Thu 5 Nov, 01:18 to 01:35
- USPS, outage,4 Nov 10:42 to 01:57
- Facebook, outage,4 Nov 13:42 to 02:57
- Deutsche Glasfaser, outage,4 Nov 13:57 to 01:57
- Capital One, outage,4 Nov 16:57 to 02:57
- Bell Canada, outage,4 Nov 19:57 to 02:57
- Koodo, outage,4 Nov 19:57 to 02:12
- Reddit, outage,4 Nov 21:12 to 02:57
- World of Warcraft, outage,4 Nov 21:57 to 02:42
57 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
When people report Telcel problems
The busiest hour for reports about Telcel is 00:00 to 01:00 Central European time, and the busiest day is Wednesday.
By hour of the day
- 00:00 to 01:00: 3.1 reports on an average day
- 01:00 to 02:00: 2.3 reports on an average day
- 02:00 to 03:00: 2 reports on an average day
- 03:00 to 04:00: 1.1 reports on an average day
- 04:00 to 05:00: 0.92 reports on an average day
- 05:00 to 06:00: 0.57 reports on an average day
- 06:00 to 07:00: 0.2 reports on an average day
- 07:00 to 08:00: 0.25 reports on an average day
- 08:00 to 09:00: 0.25 reports on an average day
- 09:00 to 10:00: 0.11 reports on an average day
- 10:00 to 11:00: 0.02 reports on an average day
- 11:00 to 12:00: 0.11 reports on an average day
- 12:00 to 13:00: 0.38 reports on an average day
- 13:00 to 14:00: 0.36 reports on an average day
- 14:00 to 15:00: 0.63 reports on an average day
- 15:00 to 16:00: 0.88 reports on an average day
- 16:00 to 17:00: 1.4 reports on an average day
- 17:00 to 18:00: 1.4 reports on an average day
- 18:00 to 19:00: 2.2 reports on an average day
- 19:00 to 20:00: 1.5 reports on an average day
- 20:00 to 21:00: 2.3 reports on an average day
- 21:00 to 22:00: 1.7 reports on an average day
- 22:00 to 23:00: 2 reports on an average day
- 23:00 to 00:00: 1.4 reports on an average day
By day of the week
- Monday: 0 reports on an average Monday
- Tuesday: 1.9 reports on an average Tuesday
- Wednesday: 162 reports on an average Wednesday
- Thursday: 40 reports on an average Thursday
- Friday: 0 reports on an average Friday
- Saturday: 0 reports on an average Saturday
- Sunday: 0 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
Telcel IP address, servers and network
- IPv4 address
- 23.37.50.82
- IPv6
- Not offered
- Network
- AS16625 · Akamai Technologies, Inc., registered in the United States
- Served through
- Akamai
- DNS hosted by
- its own name servers (itelcel.com)
- HTTPS certificate
- Issued by DigiCert Inc, valid until 12 Apr 2027 (157 days)
- HTTP/3
- Not advertised
- Our check
- Answered in 1,107 ms
Checked from our server in Frankfurt, Germany, less than an hour ago, for www.telcel.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Service updates from @telcel
No posts about problems from @telcel in the last 14 days. The latest is from .
Contact Telcel support
Tip: Telcel doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
Put the Telcel status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/telcel/"><img src="https://isitdownrightnow.app/badge/telcel.svg" alt="Telcel status" height="20"></a>[](https://isitdownrightnow.app/services/telcel/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Telcel
The status on this page comes from user-submitted problem reports for Telcel, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Telcel, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Telcel doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.