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Is Vonage down right now? Live status and outage tracker

No, Vonage is up.

No outage detected, and no user reports in the last hour.

Vonage's own status page: uc.vonagestatus.com

Live Data refreshes every 5 minutes
Not working for you? Official status pageStatus page
User reports, last 24 hours, 15 minutes a segment: 96 flowing, 0 slow (elevated), 0 jammed (outage)

User reports, last 24 hours

2 reports in total, counted in 15-minute windows

No problem reports came in for Vonage in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 2 reports. There has been no spike in reports since 29 October. These are user reports from the US, where most people report Vonage problems.

Around the world right now: normal in 66 other countries. By country

In the past 24 hours, 2 user reports came in for Vonage. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day. The busiest 15-minute window had 1 report, about 15 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Reports, last hour
0
Quiet
Uptime, 24 h
100.00%
No outage windows
Last outage
None
In the last 24 hours
Busiest 15 minutes
1
1 report, 15 h ago
Last 24 hours

Vonage outages and problems

In the past 24 hours, 2 user reports came in for Vonage. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 1 report, about 15 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Vonage stayed at their usual level the whole time.
Official status

What Vonage's status page says

This month

Vonage in October 2026

Problem reports in October (since 29 October)
8

Monthly report for October 2026

People who report a problem with Vonage to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

  • Internet
  • Phone
  • Email
  • Total blackout
  • Website
  • Hosting
  • App
World map

Vonage reports around the world

In the last 24 hours, 3 problem reports about Vonage came in from 3 countries. Right now reports are at the usual level in every country.

  • Outage now
  • Problems now
  • Normal
Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.
CountryNowLast hour24 hours
The US numbers above Normal 01
Bangladesh Normal 01
Morocco Normal 01
Brazil Normal 00
Canada Normal 00
India Normal 00
Ireland Normal 00
New Zealand Normal 00
The Philippines Normal 00
The UK Normal 00
Mexico Normal 00
The Netherlands Normal 00

Each country's status compares its reports with the usual level there. 55 more countries had 0 reports in the last 24 hours. Map outlines: Natural Earth.

Last 30 days

Vonage problem spikes, last 30 days

Since 29 October, Vonage had no outage spikes or periods of elevated reports.

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

  • The US7
  • Bangladesh1
  • Italy1
  • Morocco1
  • Malaysia1
  • Poland1
  • Ukraine1
  • The UAE0

Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 29 October 2026. Monthly reports for all services

Troubleshooting

How to fix Vonage not working

Vonage is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach vonage.com over your own connection, right now. Nothing is sent to us or stored.

  1. Check the Vonage status page

    Open the official status page before you change any settings. It shows whether problem reports for the service are above their usual level in 15-minute windows over the last 24 hours, and it does not test your line or account. A normal reading points to something local, so move to your device or network.

  2. Toggle Airplane Mode and switch networks

    Turn Airplane Mode on for a few seconds, then turn it off, because that forces the phone to reconnect to the network. If you are on Wi-Fi, try a cellular data connection; if you are on cellular, join a different Wi-Fi network. Place a test call after each change so you know which connection failed.

  3. Allow microphone and notification access

    If calls connect but you hear nothing, check app permissions. On Android, open Settings > Apps > Vonage > Permissions and allow Microphone and Notifications; on iOS, open Settings > Privacy & Security > Microphone and turn on access for the app. Then make a test call to a number you can answer.

  4. Reinstall the Vonage app

    Sign out of the app, uninstall it, restart your phone, then install it again from the App Store or Google Play. Sign back in with your account details and test a call. If the problem is a desk phone instead, unplug its power and network cables, wait 30 seconds, then plug them back in and let it boot.

While Vonage is down: what to use instead

  • Phone dialer Use your phone's regular dialer for urgent calls when the app will not connect.
  • Phone text app Send a standard text from your phone if in-app messages fail.
  • Email Email the person or group when the service is down and the message can wait a few minutes.
  • Zoom Switch a scheduled video meeting to Zoom when the call will not start, then share the new link in your calendar invite.
Your device

Fix Vonage on Windows, Mac, Android and iPhone

Vonage on Windows

Fix
Restart the Vonage Business desktop app and verify your internet connection. Ensure Windows Defender Firewall is not blocking Vonage's network access.
Check
Open the Vonage app to see if it displays a connection error or fails to log in. You can also check the official Vonage Status page for service disruptions.
Command Prompt
ping vonage.comTest whether Vonage's servers reply
nslookup vonage.comCheck that Vonage's DNS resolves
tracert vonage.comTrace where the connection drops
ipconfig /flushdnsClear the DNS cache, then reload

Vonage on Mac

Fix
Restart the Vonage app and ensure it has microphone permissions in macOS System Settings. If using a Vonage VoIP adapter, power cycle your router and the adapter.
Check
Look for connection warning banners within the Vonage desktop app. If the app fails to place calls while your internet is working, Vonage may be down.
Terminal
ping -c 4 vonage.comTest whether Vonage's servers reply
nslookup vonage.comCheck that Vonage's DNS resolves
traceroute vonage.comTrace where the connection drops
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Vonage on Android

Fix
Clear the Vonage app cache in your device settings and check the Google Play Store for updates. Ensure the app has permission to access your microphone and mobile data.
Check
Verify if the Vonage app gets stuck on the loading screen or fails to register. If notifications and calls are not coming through, check the Vonage status page.

Vonage on iPhone and iPad

Fix
Force close and reopen the Vonage app, or reinstall it from the App Store. Make sure local network and microphone permissions are enabled for Vonage in iOS settings.
Check
Check if the Vonage app displays a connection error or fails to authenticate. If outgoing calls fail instantly, check the official Vonage service status.
About

What happens when Vonage goes down

Vonage runs cloud calling, messaging, video, and contact centre tools for businesses. Small teams, support desks, sales staff, and developers rely on it for live calls, texts, meetings, and API traffic, so an outage interrupts customer conversations and automated messages at the same time.

Calls tend to fail first. Text messages sit unsent, and the Vonage Business app may log you out or refuse to register, which also blocks voicemail and call forwarding. Contact Center agents can lose queue updates and call routing while the dashboard still loads; API requests for SMS or video often time out with a generic error. Problems are often regional or partial.

Servers and network

Vonage IP address, servers and network

IPv4 addresses
104.18.32.28
Show all 2
  • 172.64.155.228
IPv6 addresses
2a06:98c1:310b::6812:201c
Show all 2
  • 2a06:98c1:310b::ac40:9be4
Network
AS13335 · Cloudflare, Inc., registered in the United States
Served through
Cloudflare · our check was answered by its Frankfurt (FRA) data centre
DNS hosted by
Amazon Route 53
HTTPS certificate
Issued by Amazon, valid until 27 Jan 2027 (87 days)
HTTP/3
Supported
Our check
Answered in 356 ms

Checked from our server in Frankfurt, Germany, 5 days ago, for www.vonage.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from www.vonage.com. Fastest from Milan (39 ms), slowest from Amsterdam (324 ms). Every location connected through Cloudflare, Inc. (AS13335), using 2 different addresses.

LocationResultTimeAddress reached
FrankfurtGermanyUp71 ms104.18.32.28
ViennaAustriaUp143 ms104.18.32.28
MilanItalyUp39 ms104.18.32.28
ParisFranceUp · HTTP 30184 ms104.18.32.28
AmsterdamNetherlandsUp324 ms172.64.155.228
MadridSpainUp · HTTP 30160 ms104.18.32.28
WarsawPolandUp125 ms172.64.155.228
Los AngelesUSAUp61 ms104.18.32.28
São PauloBrazilUp · HTTP 301110 ms172.64.155.228
SingaporeSingaporeUp79 ms172.64.155.228
TokyoJapanUp · HTTP 30180 ms104.18.32.28

Checked with check-host.net from its servers in these cities 5 days ago, for www.vonage.com. Time is how long each server took to load the page.

Questions

Vonage FAQ

Is Vonage down right now?
The status at the top of this page shows whether user reports for Vonage are above their usual level, counted in 15-minute windows over the last 24 hours, and you can also check the official status page for confirmed outages. Test your own setup. Power cycle your Vonage adapter and try the Extensions app on mobile data so you still know if the fault follows you or stays home.

My Vonage box has no dial tone, how do I fix it?
Silence on the handset means the adapter lost registration after an internet drop, so reboot your modem and adapter together and wait for the phone light to turn solid. Try a different phone cord. If you still hear nothing, plug a basic corded phone straight into the adapter to rule out your house wiring.

Why is the Vonage Extensions app not ringing for incoming calls?
You miss calls when battery optimization kills background activity or push permission is off, so allow notifications and background data for the app in your phone settings. Log out and back in. If it still stays silent on Wi-Fi, switch to mobile data because office firewalls often block the voice traffic the app needs.

I can't log in to my Vonage account to pay my bill, what works?
An old browser session or a saved business bookmark often bounces you back to login on a residential account, so open a private window and sign in through the help centre account link. Reset your password once. If payment still fails, check that your card bank allows recurring telecom charges and that your billing zip matches.

All my business calls go straight to voicemail, how do I stop it?
Turn off Do Not Disturb and review any call handling rule that sends every caller to voicemail in the desktop or mobile app, because an active schedule keeps the block on. Forwarding loops cause the same symptom. Ask a coworker to test your extension while you watch the call log, because that shows whether the rule or your device blocks the ring.
For your site

Put the Vonage status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

Vonage status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/vonage/"><img src="https://isitdownrightnow.app/badge/vonage.svg" alt="Vonage status" height="20"></a>
Markdown, for README files
[![Vonage status](https://isitdownrightnow.app/badge/vonage.svg)](https://isitdownrightnow.app/services/vonage/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Vonage

The status on this page comes from user-submitted problem reports for Vonage, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Vonage, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Vonage's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.