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Last 24 hours
Swisscom outages and problems
In the past 24 hours, 113 user reports came in for Swisscom. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 5 reports, about 14 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
No problems detected in the last 24 hoursReports for Swisscom stayed at their usual level the whole time.
Official status
What Swisscom's status page says
Checking www.swisscom.ch…
Report categories
What people can report about Swisscom
What went wrong
What people said was wrong in recent problem reports for Swisscom.
Share of 23 recent reports that said what was wrong.
Last 30 days
Swisscom problem spikes, last 30 days
Since 5 October, Swisscom had 22 outage spikes and 36 periods of elevated reports. The longest lasted 3 h 49 min, on 14 October.
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: 91 reports
- Tue 6 Oct: 193 reports (elevated reports that day)
- Wed 7 Oct: 210 reports (outage spike that day)
- Thu 8 Oct: 222 reports (elevated reports that day)
- Fri 9 Oct: 166 reports
- Sat 10 Oct: 117 reports
- Sun 11 Oct: 125 reports
- Mon 12 Oct: 192 reports
- Tue 13 Oct: 253 reports (outage spike that day)
- Wed 14 Oct: 468 reports (outage spike that day)
- Thu 15 Oct: 311 reports (outage spike that day)
- Fri 16 Oct: 219 reports (outage spike that day)
- Sat 17 Oct: 203 reports (elevated reports that day)
- Sun 18 Oct: 138 reports
- Mon 19 Oct: 516 reports (outage spike that day)
- Tue 20 Oct: 361 reports (outage spike that day)
- Wed 21 Oct: no data
- Thu 22 Oct: 40 reports (elevated reports that day)
- Fri 23 Oct: 398 reports (outage spike that day)
- Sat 24 Oct: 193 reports (elevated reports that day)
- Sun 25 Oct: 260 reports (elevated reports that day)
- Mon 26 Oct: 290 reports (outage spike that day)
- Tue 27 Oct: 250 reports (outage spike that day)
- Wed 28 Oct: 237 reports (outage spike that day)
- Thu 29 Oct: 259 reports (outage spike that day)
- Fri 30 Oct: 168 reports (elevated reports that day)
- Sat 31 Oct: 113 reports
- Sun 1 Nov: no data
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Elevated reports
Fri 30 Oct, 19:51–20:13Lasted 22 min10peak reports
-
Elevated reports
Thu 29 Oct, 19:58–20:13Lasted 15 min10peak reports
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Elevated reports
Thu 29 Oct, 16:00–16:20Lasted 20 min11peak reports
-
Outage
Thu 29 Oct, 10:26–11:21Lasted 54 min17peak reports
-
Outage
Wed 28 Oct, 21:21–21:52Lasted 31 min13peak reports
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Elevated reports
Wed 28 Oct, 09:10–09:33Lasted 23 min11peak reports
-
Elevated reports
Tue 27 Oct, 19:01–19:16Lasted 15 min10peak reports
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Elevated reports
Tue 27 Oct, 12:48–13:04Lasted 16 min11peak reports
50 earlier spikes in this period.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 5 October 2026. Monthly reports for all services
Troubleshooting
How to fix Swisscom not working
Swisscom is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach swisscom.ch over your own connection, right now. Nothing is sent to us or stored.
Toggle airplane mode on your device
Turn airplane mode on, wait ten seconds, then turn it off again. This forces your phone to reconnect to the nearest Swisscom tower and often clears connection glitches. If calls work but data does not, turn mobile data off and back on in your system settings.
Check your data allowance and APN settings
Log in to your My Swisscom account or app to confirm you have not exhausted your data allowance; the service slows or stops when you hit your limit. If mobile data still fails, verify that your APN is set to 'gprs.swisscom.ch' in your phone's network settings.
Restart your router or TV box
Unplug the power cable from your Internet Box or TV Box, wait thirty seconds, then plug it back in. Wait three to five minutes for the device to fully restart and reconnect. A reboot clears most temporary faults in home broadband equipment.
Test with another device or SIM card
Try your SIM in a different phone, or test another SIM in your current handset if you have one. This narrows the fault to either the card or the device. For home broadband, connect a laptop directly to the router with an Ethernet cable to rule out Wi-Fi interference.
While Swisscom is down: what to use instead
- Phone hotspot When the home fibre or DSL line drops but your mobile data still works, share the connection from your phone so a laptop can stay online for calls and email.
- Wi-Fi Calling If the mobile network has no signal while your home internet is fine, switch on Wi-Fi Calling in your phone settings and calls and SMS go through your router.
- My Swisscom in the browser The website login is a fallback when the app hangs on loading or rejects your sign-in, and you can still check bills and settings there.
- WhatsApp or Signal Messenger calls keep you reachable over any working Wi-Fi when regular calls and SMS fail to connect.
Your device
Fix Swisscom on Windows, Mac, Android and iPhone
Swisscom on Windows
- Fix
- Restart your Swisscom Internet-Box router and verify your PC's network adapter is enabled. You can also flush your DNS cache in the system settings to resolve connection conflicts.
- Check
- Check the network status icon in the Windows taskbar to see if you are connected to the Swisscom network. You can also use the network troubleshooter to diagnose connection issues.
Command Prompt
ping swisscom.chTest whether Swisscom's servers replynslookup swisscom.chCheck that Swisscom's DNS resolvestracert swisscom.chTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadSwisscom on Mac
- Fix
- Power cycle your Swisscom router and renew your DHCP lease in the macOS Network settings. Ensure your Mac is connected to the correct Swisscom Wi-Fi network.
- Check
- Check the Wi-Fi status icon in the macOS menu bar to verify your connection to the Swisscom router. You can also use the Network Diagnostics tool to check for internet access.
Terminal
ping -c 4 swisscom.chTest whether Swisscom's servers replynslookup swisscom.chCheck that Swisscom's DNS resolvestraceroute swisscom.chTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadSwisscom on Android
- Fix
- Toggle your Android Wi-Fi off and on, or restart your device to refresh the connection to the Swisscom router. If using the My Swisscom app, clear its cache or reinstall it from the Google Play Store.
- Check
- Check if the Wi-Fi or mobile data icon in the Android status bar shows a connection to Swisscom. You can also open the My Swisscom app to view real-time network status updates.
Swisscom on iPhone and iPad
- Fix
- Restart your iPhone or iPad, or reset your network settings if you cannot connect to your Swisscom Wi-Fi. Ensure the My Swisscom app is updated to the latest version from the App Store.
- Check
- Look at the signal bars in the iOS Control Center to verify your Swisscom cellular or Wi-Fi connection. Open the My Swisscom app to check for service outages in your region.
Ranked by peak
Biggest Swisscom problems so far
-
1
OutageLasted 1 h 59 min104reports in 15 min
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2
OutageLasted 1 h 57 min34reports in 15 min
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3
OutageLasted 3 h 49 min32reports in 15 min
Ranked by the most problem reports in one 15-minute window. Our archive started on 5 October 2026, so earlier problems are not counted. Times are Central European time.
Same time
Problems at the same time as Swisscom
Since 5 October, 35 of Swisscom's 58 spikes in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
Most often at the same time
- Sunrise24 times
- Royal Mail5 times
- ESPN Fantasy Football5 times
- Salt5 times
- Revolut5 times
- Archive of Our Own4 times
How many of Swisscom's spikes overlapped one of theirs.
During the latest spike
Swisscom: Fri 30 Oct, 19:51 to 20:13
- Archive of Our Own, outage,29 Oct 07:55 to 1 Nov 00:04
- McDonald's App, outage,11:35 to 21:55
- Capital One, outage,12:43 to 31 Oct 06:42
- Starbucks, outage,12:54 to 23:39
- FedEx, outage,13:34 to 21:10
- Frontier, outage,13:57 to 31 Oct 00:22
- Paddy Power, outage,14:14 to 20:36
- Ezee Fiber, outage,15:39 to 21:26
39 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
Busiest times
When people report Swisscom problems
The busiest hour for reports about Swisscom is 20:00 to 21:00 Central European time, and the busiest day is Monday.
By hour of the day
- 00:00 to 01:00: 2.5 reports on an average day
- 01:00 to 02:00: 1.7 reports on an average day
- 02:00 to 03:00: 1.4 reports on an average day
- 03:00 to 04:00: 1.1 reports on an average day
- 04:00 to 05:00: 0.78 reports on an average day
- 05:00 to 06:00: 1.4 reports on an average day
- 06:00 to 07:00: 2.6 reports on an average day
- 07:00 to 08:00: 5.8 reports on an average day
- 08:00 to 09:00: 12 reports on an average day
- 09:00 to 10:00: 13 reports on an average day
- 10:00 to 11:00: 13 reports on an average day
- 11:00 to 12:00: 13 reports on an average day
- 12:00 to 13:00: 12 reports on an average day
- 13:00 to 14:00: 10 reports on an average day
- 14:00 to 15:00: 11 reports on an average day
- 15:00 to 16:00: 10 reports on an average day
- 16:00 to 17:00: 13 reports on an average day
- 17:00 to 18:00: 15 reports on an average day
- 18:00 to 19:00: 15 reports on an average day
- 19:00 to 20:00: 15 reports on an average day
- 20:00 to 21:00: 15 reports on an average day
- 21:00 to 22:00: 15 reports on an average day
- 22:00 to 23:00: 9.5 reports on an average day
- 23:00 to 00:00: 5.3 reports on an average day
By day of the week
- Monday: 270 reports on an average Monday
- Tuesday: 235 reports on an average Tuesday
- Wednesday: 243 reports on an average Wednesday
- Thursday: 244 reports on an average Thursday
- Friday: 189 reports on an average Friday
- Saturday: 152 reports on an average Saturday
- Sunday: 169 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 23 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
About
What happens when Swisscom goes down
Swisscom is Switzerland's largest telecom provider, running mobile, landline, TV and internet services for households and businesses across the country. When something breaks, you notice it in your phone losing coverage, your Blue TV box freezing, or your home internet dropping out entirely.
Mobile network failures usually show up first as 'kein Netz' on your phone, calls that fail to connect, or texts that never arrive. Home broadband problems tend to appear as a red or missing internet light on your router, slow speeds, or an error when the Blue TV box tries to load. Because Swisscom's network is built in layers, one outage can hit mobile data while calls still work, or knock out TV but leave your connection up, so problems are often partial rather than total. Some faults are regional, tied to a local exchange or cell tower, while others affect the whole country, and the report spikes on this page will usually show which pattern you are in. For confirmed problems or faults on your own line, the official status page and the help centre are the places to check.
Servers and network
Swisscom IP address, servers and network
- IPv4 address
- 195.186.210.170
- IPv6
- 2a02:a90:c400:5001::2
- Network
- AS3303 · Swisscom (Schweiz) AG, registered in Switzerland
- DNS hosted by
- Swisscom
- HTTPS certificate
- Issued by SwissSign AG, valid until 6 Jan 2027 (66 days)
- HTTP/3
- Not advertised
- Our check
- Answered in 261 ms
Checked from our server in Frankfurt, Germany, 14 h ago, for www.swisscom.ch. Visitors elsewhere may see different addresses.
Checked from 11 places around the world
All 11 locations got an answer from www.swisscom.ch. Fastest from Milan (35 ms), slowest from Singapore (1,055 ms). Every location connected through Swisscom (Schweiz) AG (AS3303), using 2 different addresses.
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up · HTTP 301 | 47 ms | 195.186.210.170 |
| ViennaAustria | Up · HTTP 301 | 77 ms | 195.186.210.170 |
| MilanItaly | Up · HTTP 301 | 35 ms | 195.186.210.170 |
| ParisFrance | Up · HTTP 301 | 116 ms | 195.186.208.154 |
| AmsterdamNetherlands | Up · HTTP 301 | 88 ms | 195.186.208.154 |
| MadridSpain | Up · HTTP 301 | 192 ms | 195.186.210.170 |
| WarsawPoland | Up · HTTP 301 | 114 ms | 195.186.208.154 |
| Los AngelesUSA | Up · HTTP 301 | 585 ms | 195.186.210.170 |
| São PauloBrazil | Up · HTTP 301 | 809 ms | 195.186.208.154 |
| SingaporeSingapore | Up · HTTP 301 | 1,055 ms | 195.186.208.154 |
| TokyoJapan | Up · HTTP 301 | 1,003 ms | 195.186.208.154 |
Checked with check-host.net from its servers in these cities 14 h ago, for www.swisscom.ch. Time is how long each server took to load the page.
Questions
Swisscom FAQ
Is Swisscom down right now?
The status at the top of this page shows whether user problem reports for Swisscom are above their usual level, counted in 15-minute windows over the last 24 hours. This site does not ping or monitor services itself. Check Swisscom's official status page for provider-side issues. If it looks normal, restart your phone or router, try another browser or mobile network, and see whether the fault follows your device.
Why does Swisscom TV freeze or show a black screen?
Restart the TV box and check the HDMI cable or Wi-Fi link. Try another channel, then test a second device on the same connection. If only the box fails, the issue is local.
What does 'No Service' mean on a Swisscom mobile line?
Your phone cannot reach the mobile network at that moment. Toggle airplane mode, check SIM seating, and move to an area with better coverage. If nearby phones on other networks work, the fault may be on your side.
Why can't I sign in to the My Swisscom app?
Check your password and network, then update the app. If login still fails, try the web version and see whether the same error appears there. That tells you if the problem is device-specific.
What if my bill or plan change seems stuck?
Wait a few hours and refresh your account page. Check the help centre for payment or billing guidance. If the charge or change still looks wrong, contact Swisscom support with your account details.
On X
Past updates from @Swisscom
No posts about problems from @Swisscom in the last 14 days. The latest is from .
Currently, the Internet over the fixed network and over the mobile network is affected throughout Switzerland. Our specialists are working to rectify the fault. Please accept our apologies for the incident and for any inconvenience caused.
À l'heure actuelle, l'Internet sur le réseau fixe et sur le réseau mobile est perturbé dans toute la Suisse. Nous regrettons les désagréments occasionnés et vous prions dʼexcuser cette perturbation.
For your site
Put the Swisscom status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
HTML
<a href="https://isitdownrightnow.app/services/swisscom/"><img src="https://isitdownrightnow.app/badge/swisscom.svg" alt="Swisscom status" height="20"></a>Markdown, for README files
[](https://isitdownrightnow.app/services/swisscom/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Swisscom
The status on this page comes from user-submitted problem reports for Swisscom, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Swisscom, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Swisscom's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.