Is SFR down right now? Live status and outage tracker

SFR outages and problems

User reports, last 24 hours

727 reports in total, counted in 15-minute windows

In the last hour, 20 problem reports came in for SFR, against about 4 at this time on a usual day. Over the last 24 hours there were 727 reports. The last spike in reports was 31 min ago and lasted 15 min. These are user reports from France, where most people report SFR problems.

24 12

24 h ago18 h12 h6 hNow

• NormalClose to the usual level21 h 45 min · 579 reports
• ElevatedMore than 1.5 times the usual level2 h · 126 reports
• OutageMore than twice the usual level and far above the day's average15 min · 22 reports
• Usual levelWhat a usual day sees at that timeAbout 4 an hour now

Reports, last hour

20

31% on the hour before

Uptime, 24 h

98.96%

15 min of outage

Last outage

4 h ago

Lasted 1 h

Busiest 15 minutes

22

22 reports, 5 h ago

In the past 24 hours, 727 user reports came in for SFR. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 98.96% uptime for the day.

The most recent spike big enough to count as an outage was 5 hours ago. The busiest 15-minute window of the day had 22 reports, about 5 hours ago.

• Elevated reports
  Ended 2 h ago

  Lasted 45 min
  15peak reports
• Outage
  Ended 4 h ago

  Lasted 1 h
  22peak reports
• Elevated reports
  Ended 15 h ago

  Lasted 45 min
  21peak reports
• Elevated reports
  Ended 17 h ago

  Lasted 15 min
  18peak reports

SFR in November 2026

Problem reports in November (since 3 November)

792

Monthly report for November 2026

People who report a problem with SFR to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

• Internet mobile
• SMS
• Internet haut débit
• TV
• Appels
• WiFi
• Signal mobile
• Argent Mobile

SFR problem spikes, last 30 days

Since 3 November, SFR had 3 outage spikes and 5 periods of elevated reports. The longest lasted 1 h 2 min, on 3 November.

• Elevated reports
  Thu 5 Nov, 02:14–02:29

  Lasted 15 min
  10peak reports
• Outage
  Thu 5 Nov, 00:27–01:12

  Lasted 45 min
  19peak reports
• Elevated reports
  Wed 4 Nov, 23:39–23:54

  Lasted 15 min
  12peak reports
• Outage
  Wed 4 Nov, 21:57–22:57

  Lasted 1 h
  24peak reports
• Elevated reports
  Wed 4 Nov, 13:31–13:46

  Lasted 15 min
  17peak reports
• Elevated reports
  Wed 4 Nov, 11:01–11:57

  Lasted 56 min
  22peak reports
• Elevated reports
  Wed 4 Nov, 10:10–10:27

  Lasted 17 min
  18peak reports
• Outage
  Tue 3 Nov, 23:37–00:38

  Lasted 1 h 2 min
  19peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services

How to fix SFR not working

SFR is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not SFR.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

While SFR is down: what to use instead

• SFR & Moi app If the website will not load but the app still signs in, use it to check your bill, follow usage, or manage a line.
• Website in a browser If the app freezes or loops at login, try the website instead, because account pages and app sessions can fail separately.
• Phone support If chat and account tools are stuck, call customer service from another line to report a box, SIM, or mobile network fault.
• Backup connection Use another Wi-Fi network or a second SIM when you need banking, work access, or two-factor codes before your line works again.

Problems at the same time as SFR

Since 3 November, all 8 of SFR's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report SFR problems

The busiest hour for reports about SFR is 12:00 to 13:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 28 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

SFR IP address, servers and network

Service updates from @SFR_SAV

No posts about problems from @SFR_SAV in the last 14 days. The latest is from .