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Is CIBC down right now? Live status and outage tracker

No, CIBC is up.

No widespread outage detected. 2 user reports in the last hour is within the normal range.

Live Last spike 8 h ago Updated 3 min ago Data refreshes every 5 minutes

Not working for you? Help centre

User reports, last 24 hours, 15 minutes a segment: 61 flowing 24 slow (elevated) 11 jammed (outage)

User reports, last 24 hours

895 reports in total, counted in 15-minute windows

In the last hour, 2 problem reports came in for CIBC, against about 2 at this time on a usual day. Over the last 24 hours there were 895 reports. Most recent reports were about app (61%) and mobile banking (13%). The last spike in reports was 8 h ago and lasted 15 min. These are user reports from Canada, where most people report CIBC problems.

NormalClose to the usual level15 h 15 min · 222 reports
ElevatedMore than 1.5 times the usual level6 h · 358 reports
OutageMore than twice the usual level and far above the day's average2 h 45 min · 315 reports
Usual levelWhat a usual day sees at that timeAbout 2 an hour now

Reports, last hour

60% on the hour before

Uptime, 24 h

88.54%

2 h 45 min of outage

Last outage

15 h ago

Lasted 7 h 30 min

Busiest 15 minutes

41 reports, 18 h ago

Last 24 hours

CIBC outages and problems

In the past 24 hours, 895 user reports came in for CIBC. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 88.54% uptime for the day.

The most recent spike big enough to count as an outage was 15 hours ago. The busiest 15-minute window of the day had 41 reports, about 18 hours ago.

Elevated reports

Ended 8 h ago

Lasted 15 min

11peak reports
Elevated reports

Ended 10 h ago

Lasted 15 min

10peak reports
Elevated reports

Ended 11 h ago

Lasted 45 min

11peak reports
Elevated reports

Ended 13 h ago

Lasted 30 min

14peak reports
Outage

Ended 15 h ago

Lasted 7 h 30 min

41peak reports

This month

CIBC in October 2026

Problem reports in October (since 28 October): 903

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for CIBC.

App61%
Mobile banking13%
Online Banking12%
Login10%
Funds Transfer4%
Website1%

Share of 239 recent reports that said what was wrong.

World map

Where CIBC problem reports come from

The map shows where recent problem reports for CIBC came from in Canada. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Map outlines: Natural Earth.

Last 30 days

CIBC problem spikes, last 30 days

Since 28 October, CIBC had 1 outage spike and 4 periods of elevated reports. The longest lasted 7 h 30 min, on 28 October.

Elevated reports

Thu 29 Oct, 01:45–02:00

Lasted 15 min

12peak reports
Elevated reports

Thu 29 Oct, 00:28–00:45

Lasted 17 min

11peak reports
Elevated reports

Wed 28 Oct, 22:03–23:09

Lasted 1 h 6 min

16peak reports
Elevated reports

Wed 28 Oct, 20:45–21:15

Lasted 30 min

16peak reports
Outage

Wed 28 Oct, 12:15–19:45

Lasted 7 h 30 min

43peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

Troubleshooting

How to fix CIBC not working

CIBC is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach cibc.com over your own connection, right now. Nothing is sent to us or stored.

Force quit the CIBC app
If the splash screen stalls or sign-in loops, close it from the app switcher and open it again. Retry sign-in.
Switch between Wi-Fi and cellular
Turn off Wi-Fi in Control Center or Quick Settings and load the app over cellular; if that fails, turn Wi-Fi back on and disable cellular data. A VPN can block sign-in, so turn it off in your phone settings and retry.
Update the app and restart your phone
Open the App Store on iPhone or Google Play on Android, find CIBC, and install any pending update. Restart your phone after the update finishes.
Try the website and CIBC help centre
Test the browser. Sign in to your account in Safari or Chrome to see whether the trouble is limited to the app, and if the browser fails too, open the help centre at https://www.cibc.com/ca/contact-cibc.html and use the contact options there.

While CIBC is down: what to use instead

ATM Use an ATM with your debit card if you need cash and the app will not open.
Debit or credit card A debit or credit card covers store payments and cash withdrawals while the app or website is unavailable.
Telephone banking Telephone banking handles balance checks and bill payments when the app or website keeps failing.
Branch A branch visit works for deposits and account questions if the app and website are both down.

Same time

Problems at the same time as CIBC

Since 28 October, all 5 of CIBC's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of CIBC's spikes overlapped one of theirs.

During the latest spike

CIBC: Thu 29 Oct, 01:45 to 02:00

29 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report CIBC problems

The busiest hour for reports about CIBC is 20:00 to 21:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 22 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when CIBC goes down

CIBC is a Canadian bank with personal and business accounts, credit cards, loans, and investments, and many people rely on its online banking and mobile app to check balances, pay bills, move money, and deposit cheques. An outage interrupts sign-in, transfers, bill payments, and card or account checks at the moment you need them.

During an outage, the mobile app may crash on launch or show a blank screen, and online banking can reject your sign-in or loop back to the login page. Balances and recent transactions often fail to load first because those calls hit the account systems before anything else; bill payments and transfers, including Interac e-Transfers, may hang at confirmation or stay pending after you approve them. Partial failures are common. The report count at the top comes from user problem reports in 15-minute windows over the last 24 hours, so some customers and some features can show trouble while others work; the site does not ping, probe, poll, or monitor CIBC itself or check from multiple locations.

Servers and network

CIBC IP address, servers and network

Checking cibc.com from our server…

Questions

CIBC FAQ

Is CIBC down right now?

The status at the top of this page shows whether user problem reports for CIBC are above their usual level, counted in 15-minute windows over the last 24 hours. No official status page is listed here, so that report level is the main signal you get. To check your own side, try the app on cell data with Wi-Fi off, and open the site on a second device or browser; if both fail the same way, the trouble sits upstream of your router.

Why does the CIBC app sign me out while I'm using it?

The app drops a session after a stretch of inactivity, and switching to another app on your phone can trigger the same sign-out. If it happens within seconds of opening a page, delete the app, reinstall it, and check for a phone software update. Sign-outs that only hit you halfway through a payment are worth a call to the help centre before you retry the transfer.

Why is my Interac e-Transfer stuck as pending?

An e-Transfer can sit as pending because the recipient has not accepted it yet, or because the security answer failed the first attempt. Autodeposit skips that step for people who enable it. Check the transfer status in online banking, confirm the recipient email or mobile number is correct, and cancel and resend if it stalls well past the point where it normally clears.

Why does online banking tell me my session timed out right after I signed in?

That message usually means the browser dropped the session cookie, which happens with strict privacy settings or a VPN shifting your address mid-login. Open a fresh private window and sign in there to see if the message stays away. If the private window works, your regular browser profile is the problem, not the bank; clear the cache for the banking site and sign in again.

Why was my CIBC debit card declined when there is money in the account?

A declined card with a healthy balance often points to a daily spending limit or a hold from a recent purchase. Check your account activity for pending holds, then call the number on the back of the card to confirm nothing is frozen. Trying a smaller amount at the same merchant tells you whether a limit is the cause.

For your site

Put the CIBC status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/cibc/"><img src="https://isitdownrightnow.app/badge/cibc.svg" alt="CIBC status" height="20"></a>

Markdown, for README files

[![CIBC status](https://isitdownrightnow.app/badge/cibc.svg)](https://isitdownrightnow.app/services/cibc/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track CIBC

The status on this page comes from user-submitted problem reports for CIBC, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for CIBC, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. CIBC doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.