Samsung outages and problems
In the past 24 hours, 31 user reports came in for Samsung. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 3 reports, about 24 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Samsung in October 2026
- Problem reports in October (since 27 October)
- 34
Monthly report for October 2026
What people said was wrong in recent problem reports for Samsung, as a share of those reports:
- 67% App
- 33% Checkout
Where Samsung problem reports come from
Recent reports came from 16 areas. The most came from around Minneapolis, MN, Winston-Salem, NC and San Jose, CA. Share of recent reports by area, named after its biggest town:
- 11% Minneapolis, MN
- 7% Winston-Salem, NC
- 7% San Jose, CA
- 7% Raleigh, NC
- 7% Nashville, TN
- 4% New York City, NY
From 27 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.
Samsung problem spikes, last 30 days
Since 27 October, Samsung had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services
How to fix Samsung not working
Samsung is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach samsung.com over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Samsung.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While Samsung is down: what to use instead
- Web browser Open the same account or shop page in a browser when the app will not load, because the page can work without the app.
- Google Photos Back up new pictures to Google Photos when the Gallery app will not sync, so you have another copy while the service is out.
- Physical bank card Pay with a physical card at the till when Samsung Pay will not complete a tap or an in-app purchase.
- Google Find My Device Use Google Find My Device to locate a lost Galaxy phone if Find My Mobile will not open.
Samsung IP address, servers and network
Checking samsung.com from our server…
Put the Samsung status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/samsung-shop/"><img src="https://isitdownrightnow.app/badge/samsung-shop.svg" alt="Samsung status" height="20"></a>[](https://isitdownrightnow.app/services/samsung-shop/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Samsung
The status on this page comes from user-submitted problem reports for Samsung, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Samsung, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Samsung doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.