Is PŸUR down right now? Live status and outage tracker

PŸUR outages and problems

User reports, last 24 hours

641 reports in total, counted in 15-minute windows

In the last hour, 6 problem reports came in for PŸUR, against about 4 at this time on a usual day. Over the last 24 hours there were 641 reports. The last spike in reports was 6 h ago and lasted 45 min. These are user reports from Germany, where most people report PŸUR problems.

24 12

24 h ago18 h12 h6 hNow

• NormalClose to the usual level22 h 45 min · 539 reports
• ElevatedMore than 1.5 times the usual level1 h 15 min · 102 reports
• OutageMore than twice the usual level and far above the day's averageNone in this chart
• Usual levelWhat a usual day sees at that timeAbout 4 an hour now

Reports, last hour

6

50% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

24

24 reports, 7 h ago

In the past 24 hours, 641 user reports came in for PŸUR. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 24 reports, about 7 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

• Elevated reports
  Ended 7 h ago

  Lasted 15 min
  24peak reports
• Elevated reports
  Ended 15 h ago

  Lasted 15 min
  20peak reports
• Elevated reports
  Ended 16 h ago

  Lasted 15 min
  16peak reports
• Elevated reports
  Ended 17 h ago

  Lasted 30 min
  22peak reports

PŸUR in November 2026

Problem reports in November (since 3 November)

652

Monthly report for November 2026

People who report a problem with PŸUR to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

• Email
• Landline internet
• Billing
• Wi-Fi
• Internet Zuhause über 5G/LTE

PŸUR problem spikes, last 30 days

Since 3 November, PŸUR had 1 outage spike and 4 periods of elevated reports. The longest lasted 1 h, on 4 November.

• Elevated reports
  Wed 4 Nov, 20:22–21:07

  Lasted 45 min
  19peak reports
• Elevated reports
  Wed 4 Nov, 19:42–19:57

  Lasted 15 min
  24peak reports
• Elevated reports
  Wed 4 Nov, 17:50–18:07

  Lasted 17 min
  21peak reports
• Elevated reports
  Wed 4 Nov, 10:57–11:57

  Lasted 1 h
  21peak reports
• Outage
  Wed 4 Nov, 09:57–10:27

  Lasted 30 min
  33peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services

How to fix PŸUR not working

PŸUR is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not PŸUR.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

While PŸUR is down: what to use instead

• Mobile hotspot A phone hotspot on another network can keep your laptop online when the home cable connection is the part failing.
• Customer area in a browser If the app will not load, try the account area on pyur.com, because login or loading trouble can be limited to the app.
• Antenna or satellite TV If cable TV is affected, an existing DVB-T2 antenna or satellite receiver may keep some channels available.
• Work or public Wi-Fi Use another trusted Wi-Fi connection for urgent email, banking, or work calls while your home line is unavailable.

Problems at the same time as PŸUR

Since 3 November, all 5 of PŸUR's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report PŸUR problems

The busiest hour for reports about PŸUR is 09:00 to 10:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

PŸUR IP address, servers and network

Service updates from @PYURcom

No posts about problems from @PYURcom in the last 14 days. The latest is from .