PicPay outages and problems
User reports, last 24 hours
529 reports in total, counted in 15-minute windows
In the last hour, 50 problem reports came in for PicPay, against about 4 at this time on a usual day. Over the last 24 hours there were 529 reports. Most recent reports were about app (58%) and funds transfer (26%). The last spike in reports was 20 min ago and lasted 1 h 45 min. These are user reports from Brazil, where most people report PicPay problems.
- NormalClose to the usual level22 h 15 min · 117 reports
- ElevatedMore than 1.5 times the usual level45 min · 34 reports
- OutageMore than twice the usual level and far above the day's average1 h · 378 reports
- Usual levelWhat a usual day sees at that timeAbout 4 an hour now
In the past 24 hours, 529 user reports came in for PicPay. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 95.83% uptime for the day.
The most recent spike big enough to count as an outage was 30 minutes ago. The busiest 15-minute window of the day had 192 reports, about 2 hours ago.
-
Outage
Ended 15 min agoLasted 1 h 45 min192peak reports
PicPay in November 2026
- Problem reports in November (since 3 November)
- 553
Monthly report for November 2026
What went wrong
What people said was wrong in recent problem reports for PicPay.
Share of 19 recent reports that said what was wrong.
Where PicPay problem reports come from
The map shows where recent problem reports for PicPay came from in Brazil. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.
- Outage now
- Problems now
- Normal
Map outlines: Natural Earth.
PicPay problem spikes, last 30 days
Since 3 November, PicPay had 1 outage spike.
-
Outage
Thu 5 Nov, 00:35–02:20Lasted 1 h 45 min232peak reports
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services
How to fix PicPay not working
PicPay is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach picpay.com over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not PicPay.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While PicPay is down: what to use instead
- Bank app with Pix Use your bank's Pix area if you need to send money or pay a copy and paste Pix code.
- Debit or credit card Use the physical card if the merchant can run the payment outside the app.
- Mercado Pago It can cover QR code payments and transfers when the other person accepts it.
- Cash Keep it for small in-person purchases where the cashier cannot wait for a finance app to recover.
Problems at the same time as PicPay
Since 3 November, PicPay's only spike in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
During the latest spike
PicPay: Thu 5 Nov, 00:35 to 02:20
- GOV.BR, outage,4 Nov 10:05 to 02:20
- Facebook, outage,4 Nov 13:50 to 02:35
- Deutsche Glasfaser, outage,4 Nov 14:05 to 00:50, 01:20 to 02:05
- Capital One, outage,4 Nov 16:50 to 02:35
- Roblox, outage,4 Nov 18:05 to 01:05
- Escape from Tarkov, outage,4 Nov 18:20 to 01:05, 01:35 to 01:50
- Bell Canada, outage,4 Nov 19:50 to 02:35
- Koodo, outage,4 Nov 19:50 to 02:05
113 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
When people report PicPay problems
The busiest hour for reports about PicPay is 00:00 to 01:00 Central European time, and the busiest day is Wednesday.
By hour of the day
- 00:00 to 01:00: 1.4 reports on an average day
- 01:00 to 02:00: 0.28 reports on an average day
- 02:00 to 03:00: 0.4 reports on an average day
- 03:00 to 04:00: 0.21 reports on an average day
- 04:00 to 05:00: 0.16 reports on an average day
- 05:00 to 06:00: 0.07 reports on an average day
- 06:00 to 07:00: 0.07 reports on an average day
- 07:00 to 08:00: 0.11 reports on an average day
- 08:00 to 09:00: 0.1 reports on an average day
- 09:00 to 10:00: 0 reports on an average day
- 10:00 to 11:00: 0.13 reports on an average day
- 11:00 to 12:00: 0.12 reports on an average day
- 12:00 to 13:00: 0.15 reports on an average day
- 13:00 to 14:00: 0.1 reports on an average day
- 14:00 to 15:00: 0.23 reports on an average day
- 15:00 to 16:00: 0.05 reports on an average day
- 16:00 to 17:00: 0.24 reports on an average day
- 17:00 to 18:00: 0.36 reports on an average day
- 18:00 to 19:00: 0.19 reports on an average day
- 19:00 to 20:00: 0.13 reports on an average day
- 20:00 to 21:00: 0.28 reports on an average day
- 21:00 to 22:00: 0.2 reports on an average day
- 22:00 to 23:00: 0.2 reports on an average day
- 23:00 to 00:00: 0.4 reports on an average day
By day of the week
- Monday: 0 reports on an average Monday
- Tuesday: 0.21 reports on an average Tuesday
- Wednesday: 31 reports on an average Wednesday
- Thursday: 11 reports on an average Thursday
- Friday: 0 reports on an average Friday
- Saturday: 0 reports on an average Saturday
- Sunday: 0 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
PicPay IP address, servers and network
Checking picpay.com from our server…
Service updates from @picpay
No posts about problems from @picpay in the last 14 days. The latest is from .
Contact PicPay support
Tip: PicPay doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
Put the PicPay status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/picpay/"><img src="https://isitdownrightnow.app/badge/picpay.svg" alt="PicPay status" height="20"></a>[](https://isitdownrightnow.app/services/picpay/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track PicPay
The status on this page comes from user-submitted problem reports for PicPay, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for PicPay, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. PicPay doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.