Ubuntu outages and problems
In the past 24 hours, 1 user report came in for Ubuntu. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 1 report, about 24 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
What people can report about Ubuntu
People who report a problem with Ubuntu to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:
- Website
- Login
- App
- Server Connection
- API
- Dashboard / Console
- Integrations
- Lag / Latency
Where Ubuntu problem reports come from
The map shows where recent problem reports for Ubuntu came from in the US. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.
- Outage now
- Problems now
- Normal
Map outlines: Natural Earth.
Ubuntu problem spikes, last 30 days
Since 6 October, Ubuntu had no outage spikes or periods of elevated reports.
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: no data
- Tue 6 Oct: 1 report
- Wed 7 Oct: 11 reports
- Thu 8 Oct: 20 reports
- Fri 9 Oct: 0 reports
- Sat 10 Oct: 0 reports
- Sun 11 Oct: 0 reports
- Mon 12 Oct: 2 reports
- Tue 13 Oct: 0 reports
- Wed 14 Oct: 0 reports
- Thu 15 Oct: 0 reports
- Fri 16 Oct: 0 reports
- Sat 17 Oct: 0 reports
- Sun 18 Oct: 0 reports
- Mon 19 Oct: 0 reports
- Tue 20 Oct: 0 reports
- Wed 21 Oct: no data
- Thu 22 Oct: 0 reports
- Fri 23 Oct: 0 reports
- Sat 24 Oct: 0 reports
- Sun 25 Oct: 0 reports
- Mon 26 Oct: 0 reports
- Tue 27 Oct: 0 reports
- Wed 28 Oct: 3 reports
- Thu 29 Oct: 8 reports
- Fri 30 Oct: 2 reports
- Sat 31 Oct: 1 report
- Sun 1 Nov: no data
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 6 October 2026. Monthly reports for all services
How to fix Ubuntu not working
Ubuntu is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach ubuntu.com over your own connection, right now. Nothing is sent to us or stored.
Check DNS with resolvectl
Check DNS with `resolvectl status`. If the list is empty or wrong, open Settings > Network > Wired, click the gear icon, and set a public resolver under IPv4; for Wi-Fi, do the same under Settings > Network > Wi-Fi. Then run `ping -c 4 1.1.1.1`; if that fails, fix the connection before you touch DNS.
Restart NetworkManager
Run `sudo systemctl restart NetworkManager`. Toggle Wi-Fi off and on from the top-right system menu; that clears a stuck connection without a full reboot, and it takes seconds.
Fix broken apt packages
Run `sudo apt update`. If the Software app still fails, run `sudo apt --fix-broken install`; this repairs half-installed packages before you open it again.
Boot an older kernel from GRUB
Reboot into GRUB. Hold Shift or press Esc during startup, choose Advanced options for Ubuntu, then pick a previous kernel and press Enter. If that boots, the newest kernel update is the likely cause; report it with `ubuntu-bug linux`.
While Ubuntu is down: what to use instead
- A different archive mirror If apt update hangs or says it failed to fetch from the main archive, open Software & Updates and pick another server under Download from, because mirrors carry the same packages.
- Flatpak from Flathub When the Snap Store won't load or a snap install times out, you can often get the same desktop app as a Flatpak, which comes from separate servers.
- Mirror or torrent for ISO images If the installer download stalls, a listed mirror or the official torrent gives you the same image, and you can check it against the published SHA256SUMS file.
- Ask Ubuntu You can still search years of answered fixes there while the official forums or docs are unreachable, since Stack Exchange runs it on its own servers.
Fix Ubuntu on Windows, Mac, Android and iPhone
Ubuntu on Windows
- Fix
- If Ubuntu on WSL or the Ubuntu website is failing to load, try restarting the Windows Subsystem for Linux service or clearing your browser's DNS cache. You can also check if your Windows Defender firewall is blocking Ubuntu mirror connections.
- Check
- Verify if Ubuntu is down on Windows by checking the official Ubuntu status page or attempting to access the main Ubuntu archive mirrors through your browser.
ping ubuntu.comTest whether Ubuntu's servers replynslookup ubuntu.comCheck that Ubuntu's DNS resolvestracert ubuntu.comTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadUbuntu on Mac
- Fix
- Resolve Ubuntu virtual machine or Multipass issues on Mac by restarting your virtualization software and checking your macOS network sharing settings. Ensure your Mac's firewall is not blocking connection ports to Ubuntu servers.
- Check
- To see if Ubuntu is down on Mac, check if you can access the Ubuntu website or ping the package repository servers using the Network Utility.
ping -c 4 ubuntu.comTest whether Ubuntu's servers replynslookup ubuntu.comCheck that Ubuntu's DNS resolvestraceroute ubuntu.comTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadUbuntu on Android
- Fix
- If you cannot connect to Ubuntu via SSH clients or Termux on Android, switch between Wi-Fi and mobile data to rule out local network issues. You can also reinstall your terminal app from the Google Play Store.
- Check
- Check if Ubuntu services are down on Android by using a mobile browser to visit the Ubuntu status page or testing your connection to other online services.
Ubuntu on iPhone and iPad
- Fix
- Fix Ubuntu connectivity on iOS by restarting your SSH client app and verifying your active network connection. If accessing Ubuntu cloud services, clear your Safari browser history and try again.
- Check
- Determine if Ubuntu is reachable on iOS by trying to load the official Ubuntu website or using a network diagnostic app to ping the servers.
What happens when Ubuntu goes down
Ubuntu is free Linux. Developers, admins and laptop owners run it for work on desktops and servers, so when its back end fails you lose updates and Snap installs.
You notice it first when apt update stalls or throws a fetch failure while Snap downloads hang in the terminal or software app. Because the archives and Snap store run on separate back ends, one can break while your installed system keeps running. Some mirrors fail in one region while others stay fast; you try another mirror.
Ubuntu IP address, servers and network
- IPv4 addresses
- 185.125.190.20
Show all 3
- 185.125.190.21
- 185.125.190.29
- IPv6 addresses
- 2620:2d:4000:1::26
Show all 3
- 2620:2d:4000:1::27
- 2620:2d:4000:1::28
- Network
- AS41231 · Canonical Group Limited, registered in the United Kingdom
- DNS hosted by
- its own name servers (canonical.com)
- HTTPS certificate
- Issued by Let's Encrypt, valid until 15 Dec 2026 (44 days)
- HTTP/3
- Not advertised
- Our check
- Answered in 57 ms
Checked from our server in Frankfurt, Germany, 5 days ago, for ubuntu.com. Visitors elsewhere may see different addresses.
Checked from 11 places around the world
All 11 locations got an answer from ubuntu.com. Fastest from Amsterdam (40 ms), slowest from Singapore (1,103 ms). Every location connected through Canonical Group Limited (AS41231), using 3 different addresses.
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up | 73 ms | 185.125.190.20 |
| ViennaAustria | Up | 114 ms | 185.125.190.29 |
| MilanItaly | Up | 105 ms | 185.125.190.20 |
| ParisFrance | Up | 64 ms | 185.125.190.20 |
| AmsterdamNetherlands | Up | 40 ms | 185.125.190.20 |
| MadridSpain | Up | 112 ms | 185.125.190.21 |
| WarsawPoland | Up | 124 ms | 185.125.190.21 |
| Los AngelesUSA | Up | 704 ms | 185.125.190.20 |
| São PauloBrazil | Up | 798 ms | 185.125.190.29 |
| SingaporeSingapore | Up | 1,103 ms | 185.125.190.20 |
| TokyoJapan | Up | 1,090 ms | 185.125.190.20 |
Checked with check-host.net from its servers in these cities 7 days ago, for ubuntu.com. Time is how long each server took to load the page.
Ubuntu FAQ
Is Ubuntu down right now?
Why does apt update fail to reach the archives?
What stops the Snap Store from installing or updating an app?
Ubuntu One rejects my login, how do I get back in?
My screen stays black after an Ubuntu upgrade, what should I check?
How we track Ubuntu
The status on this page comes from user-submitted problem reports for Ubuntu, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Ubuntu, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Ubuntu's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.