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Openserve openserve.co.za

Is Openserve down right now? Live status and outage tracker

No, Openserve is up.

No widespread outage detected. 3 user reports in the last hour is within the normal range.

Live Last spike 17 h ago Updated just now Data refreshes every 5 minutes

Not working for you?

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

155 reports in total, counted in 15-minute windows

In the last hour, 3 problem reports came in for Openserve, against about 8 at this time on a usual day. Over the last 24 hours there were 155 reports. Most recent reports were about internet (85%) and phone (6%). The last spike in reports was 17 h ago and lasted 23 min. These are user reports from South Africa, where most people report Openserve problems.

NormalClose to the usual level24 h · 155 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAbout 8 an hour now

Reports, last hour

81% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

8 reports, 18 h ago

Last 24 hours

Openserve outages and problems

In the past 24 hours, 155 user reports came in for Openserve. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 8 reports, about 18 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Openserve stayed at their usual level the whole time.

This month

Openserve in October 2026

Problem reports in October (since 28 October): 169

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for Openserve.

Internet85%
Phone6%
Total blackout6%
Email3%

Share of 33 recent reports that said what was wrong.

World map

Where Openserve problem reports come from

The map shows where recent problem reports for Openserve came from in South Africa. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Map outlines: Natural Earth.

Last 30 days

Openserve problem spikes, last 30 days

Since 28 October, Openserve had 1 outage spike and 1 period of elevated reports. The longest lasted 23 min, on 28 October.

Outage

Wed 28 Oct, 17:02–17:24

Lasted 23 min

13peak reports
Elevated reports

Wed 28 Oct, 16:28–16:44

Lasted 16 min

10peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

Troubleshooting

How to fix Openserve not working

Openserve is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach openserve.co.za over your own connection, right now. Nothing is sent to us or stored.

Power-cycle the ONT and router
Unplug power from the router and the fibre ONT, wait 30 seconds, then plug in the ONT first and the router once the ONT finishes booting. Wait for the PON light to go solid before you retry.
Check the ONT LOS light
Look at the ONT: a red LOS light or a PON light that never goes solid means no optical signal reaches the box, so check that the thin fibre patch lead is clicked into the ONT and the fibre point and remove any sharp bend. If the light stays red, call your ISP and ask it to log a fault with Openserve.
Test one device over Ethernet
Connect a laptop to a LAN port on the router with an Ethernet cable and turn off Wi-Fi on the laptop. If the wired connection works, the fault is in your Wi-Fi settings or coverage; if it fails, the problem sits between the router and the line.
Run IP and ping checks
On Windows open Command Prompt and run ipconfig /all, then ping 1.1.1.1; on macOS or Linux open Terminal and run ifconfig or ip addr, then ping 1.1.1.1. A valid IP address with failed pings points to the router or line, while no valid IP points to a local connection problem.

While Openserve is down: what to use instead

Mobile hotspot Share your phone's mobile data for email and messages while the fibre line is out.
ISP support line Call your internet provider because they hold your account and can test the line or log a fault.
LTE backup router Use a router with a SIM card if you have one; it keeps a few devices online for calls and urgent work.
Public Wi-Fi Use a library or cafe connection for short tasks when mobile data runs low, and skip sensitive logins on a network you do not control.

Same time

Problems at the same time as Openserve

Since 28 October, all 2 of Openserve's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of Openserve's spikes overlapped one of theirs.

During the latest spike

Openserve: Wed 28 Oct, 17:02 to 17:24

59 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Openserve problems

The busiest hour for reports about Openserve is 08:00 to 09:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 22 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Openserve goes down

Openserve runs the wholesale fibre network that many South African internet providers use to connect homes and businesses, so your line depends on it even though you buy from your ISP. An outage interrupts the fibre link your router needs and the calls or remote work that ride on it.

The first sign is usually your router losing its internet connection while Wi-Fi stays up, so local devices still see the network but cannot reach anything outside. Some faults are partial. A damaged fibre segment or a network-side failure can take out one suburb or one provider's customers in a region, and a neighbour on a different ISP may stay online while your line is dead. If the optical light on your ONT turns red, the fibre path itself is down and restarting your router will not fix it.

Servers and network

Openserve IP address, servers and network

Checking openserve.co.za from our server…

Questions

Openserve FAQ

Is Openserve down right now?

The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. This site does not ping or probe the service itself; the count comes from user reports alone. To check your side, look at the lights on your fibre box, restart your router, try mobile data, and ask someone on the same street whether their line is down; if the same fault follows your line, log it with your ISP.

Can I order Openserve fibre directly from the company?

You normally order through an ISP that sells the service, because the network is wholesale. Ask that ISP to confirm coverage at your address and whether the line is already active.

Why does my router say connected but pages will not load on Openserve fibre?

A connected Wi-Fi link only means your device reached the router; the fibre line or ISP login can still be down. Check the lights on the fibre box and restart the router. Use mobile data as a comparison, and if the red fibre light stays on, contact your ISP with the address and line details.

Why does my Openserve fibre order stall after the cable is installed?

Installation and activation are separate steps, so the box can be on the wall before the line is live. Contact the ISP that placed the order with your order number and address; ask it to check whether activation is waiting on Openserve or on your building.

Does Openserve fibre work in apartments and complexes?

Coverage inside a complex depends on the building's fibre setup and landlord or body corporate approval. Give your ISP the unit number so coverage and permission get checked before installation; the street map alone does not settle it.

For your site

Put the Openserve status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/openserve/"><img src="https://isitdownrightnow.app/badge/openserve.svg" alt="Openserve status" height="20"></a>

Markdown, for README files

[![Openserve status](https://isitdownrightnow.app/badge/openserve.svg)](https://isitdownrightnow.app/services/openserve/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Openserve

The status on this page comes from user-submitted problem reports for Openserve, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Openserve, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Openserve doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.