Disney+ outages and problems
In the past 24 hours, 982 user reports came in for Disney+. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 37 reports, about 23 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
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Elevated reports
Ended 2 h agoLasted 15 min26peak reports
What people can report about Disney+
What went wrong
What people said was wrong in recent problem reports for Disney+ worldwide.
Share of 366 recent reports that said what was wrong, from every country listed below.
Disney+ reports around the world
In the last 24 hours, 2,091 problem reports about Disney+ came in from 31 countries. Right now people report problems in Germany.
- Outage now
- Problems now
- Normal
| Country | Now | Last hour | 24 hours |
|---|---|---|---|
| The US numbers above | Normal | 57 | 992 |
| The UK | Normal | 26 | 227 |
| Germany | Problems | 18 | 123 |
| Italy | Normal | 16 | 44 |
| The Netherlands | Normal | 7 | 135 |
| France | Normal | 6 | 41 |
| Poland | Normal | 5 | 71 |
| Canada | Normal | 4 | 72 |
| Brazil | Normal | 2 | 52 |
| Colombia | Normal | 2 | 39 |
| Japan | Normal | 2 | 31 |
| Sweden | Normal | 2 | 14 |
Each country's status compares its reports with the usual level there. 25 more countries had 250 reports in the last 24 hours. Map outlines: Natural Earth.
Disney+ problem spikes, last 30 days
Since 5 October, Disney+ had 1 outage spike and 11 periods of elevated reports. The longest lasted 3 h 55 min, on 28 October.
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: 5 reports
- Tue 6 Oct: 18 reports
- Wed 7 Oct: 4 reports
- Thu 8 Oct: 6 reports
- Fri 9 Oct: 21 reports
- Sat 10 Oct: 11 reports
- Sun 11 Oct: 18 reports
- Mon 12 Oct: 15 reports
- Tue 13 Oct: 11 reports
- Wed 14 Oct: 24 reports
- Thu 15 Oct: 32 reports
- Fri 16 Oct: 17 reports
- Sat 17 Oct: 40 reports
- Sun 18 Oct: 36 reports
- Mon 19 Oct: 23 reports
- Tue 20 Oct: 44 reports
- Wed 21 Oct: no data
- Thu 22 Oct: 4 reports
- Fri 23 Oct: 21 reports
- Sat 24 Oct: 24 reports
- Sun 25 Oct: 23 reports
- Mon 26 Oct: 13 reports
- Tue 27 Oct: 21 reports
- Wed 28 Oct: 184 reports (outage spike that day)
- Thu 29 Oct: 650 reports (elevated reports that day)
- Fri 30 Oct: 714 reports
- Sat 31 Oct: 982 reports (elevated reports that day)
- Sun 1 Nov: no data
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Elevated reports
Sat 31 Oct, 21:40–21:55Lasted 15 min28peak reports
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Elevated reports
Sat 31 Oct, 18:37–18:52Lasted 15 min18peak reports
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Elevated reports
Sat 31 Oct, 16:19–16:38Lasted 20 min16peak reports
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Elevated reports
Sat 31 Oct, 15:35–15:52Lasted 16 min15peak reports
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Elevated reports
Sat 31 Oct, 13:06–13:21Lasted 15 min10peak reports
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Elevated reports
Sat 31 Oct, 02:05–02:20Lasted 15 min43peak reports
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Elevated reports
Thu 29 Oct, 01:47–02:02Lasted 15 min39peak reports
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Elevated reports
Wed 28 Oct, 15:02–15:21Lasted 19 min13peak reports
4 earlier spikes in this period.
By country
Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.
- The US2,470
- The UK874
- Germany446
- The Netherlands382
- Australia291
- Canada175
- Poland165
- Mexico156
Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 5 October 2026. Monthly reports for all services
How to fix Disney+ not working
Disney+ is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach disneyplus.com over your own connection, right now. Nothing is sent to us or stored.
Force quit Disney+ and reopen it
Swipe up from the bottom of your iPhone or iPad screen and hold, then flick the app preview off screen. On Android, open Settings > Apps > Disney+ > Force stop, then tap Open. A relaunch clears a stuck playback session, and your downloads and watchlist stay put.
Sign out of Disney+ and sign back in
Open the app, tap your profile icon, and choose Sign out. Sign in again with the same email and password. This fixes account token glitches that stop playback or show a blank home screen.
Clear Disney+ cache or browser data
On Android, open Settings > Apps > Disney+ > Storage & cache and tap Clear cache. In Chrome, go to Settings > Privacy and security > Clear browsing data, choose All time, select Cookies and other site data and Cached images and files, then clear data. Old cache can cause endless loading or a black screen.
Delete and reinstall Disney+
Uninstall the app from your device, then download it again from the same app store. After you sign in, your profiles and watchlist return from your account. A fresh install replaces files that an update can corrupt.
While Disney+ is down: what to use instead
- Downloaded titles If you saved movies or episodes in the phone or tablet app earlier, open your Downloads and play them offline, since they usually start without reaching the streaming servers.
- Web player in a browser When the TV app is stuck on the loading screen, the website on a laptop sometimes still plays.
- A different device Switch from the smart TV to a phone or a streaming stick, because a fault in one version of the app often leaves the others working.
- Netflix or Max If the whole service is out, a subscription you already pay for is the fastest way to keep watching something.
Fix Disney+ on Windows, Mac, Android and iPhone
Disney+ on Windows
- Fix
- Clear your browser cache, disable hardware acceleration, or try using the official Disney+ app from the Microsoft Store. Ensure your browser is updated and any VPN or ad-blocker is temporarily disabled.
- Check
- Check if Disney+ works in an Incognito window or on a different browser like Edge or Chrome. If you encounter specific error codes like Error Code 83, the issue is likely local to your device or browser.
ping disneyplus.comTest whether Disney+'s servers replynslookup disneyplus.comCheck that Disney+'s DNS resolvestracert disneyplus.comTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadDisney+ on Mac
- Fix
- Clear your Safari or Chrome browsing history and disable any active extensions or VPNs that might interfere with Disney+. Ensure your macOS is updated to the latest version to support the required streaming protocols.
- Check
- Attempt to load the Disney+ website in an alternative browser to see if the issue is Safari-specific. If the site fails to load across multiple browsers while other websites work, Disney+ is likely down.
ping -c 4 disneyplus.comTest whether Disney+'s servers replynslookup disneyplus.comCheck that Disney+'s DNS resolvestraceroute disneyplus.comTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadDisney+ on Android
- Fix
- Force stop the Disney+ app, clear its cache in your Android settings, and check the Google Play Store for updates. Reinstalling the app can also resolve persistent playback errors.
- Check
- Open the Disney+ app to see if it hangs on the loading screen or displays a connection error message. If other media apps stream normally on your Android device, Disney+ is likely experiencing an outage.
Disney+ on iPhone and iPad
- Fix
- Force close the Disney+ app, restart your iPhone or iPad, and ensure the app is updated to the latest version in the App Store. Reinstalling the app can also clear corrupted cache files.
- Check
- Check if the Disney+ app displays a connection error or fails to load profiles. If you can stream content on other apps using the same iOS device, the Disney+ service is likely down.
Biggest Disney+ problems so far
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1
OutageLasted 3 h 55 min168reports in 15 min
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2
Elevated reportsLasted 15 min43reports in 15 min
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3
Elevated reportsLasted 15 min39reports in 15 min
Ranked by the most problem reports in one 15-minute window. Our archive started on 5 October 2026, so earlier problems are not counted. Times are Central European time.
Problems at the same time as Disney+
Since 5 October, all 12 of Disney+'s spikes in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
Most often at the same time
- YouTube10 times
- Archive of Our Own8 times
- Capital One8 times
- Straight Talk7 times
- Starbucks6 times
- Costco6 times
How many of Disney+'s spikes overlapped one of theirs.
During the latest spike
Disney+: Sat 31 Oct, 21:40 to 21:55
- Archive of Our Own, outage,29 Oct 07:55 to 1 Nov 00:10
- YouTube, outage,00:55 to 1 Nov 00:10
- Capital One, outage,12:55 to 1 Nov 00:10
- Starbucks, outage,12:55 to 21:40
- Bank of America, outage,17:10 to 1 Nov 00:10
- Pavlov Media, outage,17:10 to 23:10
- YouTube TV, outage,19:10 to 22:10
- IRCTC, outage,19:25 to 23:10
14 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
When people report Disney+ problems
The busiest hour for reports about Disney+ is 01:00 to 02:00 Central European time, and the busiest day is Saturday.
By hour of the day
- 00:00 to 01:00: 9.8 reports on an average day
- 01:00 to 02:00: 12 reports on an average day
- 02:00 to 03:00: 9 reports on an average day
- 03:00 to 04:00: 9.4 reports on an average day
- 04:00 to 05:00: 4.7 reports on an average day
- 05:00 to 06:00: 3.5 reports on an average day
- 06:00 to 07:00: 2.1 reports on an average day
- 07:00 to 08:00: 1.4 reports on an average day
- 08:00 to 09:00: 0.8 reports on an average day
- 09:00 to 10:00: 1.3 reports on an average day
- 10:00 to 11:00: 1.1 reports on an average day
- 11:00 to 12:00: 0.97 reports on an average day
- 12:00 to 13:00: 2.3 reports on an average day
- 13:00 to 14:00: 2.5 reports on an average day
- 14:00 to 15:00: 3.6 reports on an average day
- 15:00 to 16:00: 2.7 reports on an average day
- 16:00 to 17:00: 2.6 reports on an average day
- 17:00 to 18:00: 3.4 reports on an average day
- 18:00 to 19:00: 4 reports on an average day
- 19:00 to 20:00: 5.7 reports on an average day
- 20:00 to 21:00: 8.3 reports on an average day
- 21:00 to 22:00: 8 reports on an average day
- 22:00 to 23:00: 8.2 reports on an average day
- 23:00 to 00:00: 9.8 reports on an average day
By day of the week
- Monday: 16 reports on an average Monday
- Tuesday: 24 reports on an average Tuesday
- Wednesday: 77 reports on an average Wednesday
- Thursday: 213 reports on an average Thursday
- Friday: 193 reports on an average Friday
- Saturday: 246 reports on an average Saturday
- Sunday: 25 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 24 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
What happens when Disney+ goes down
Disney+ is a streaming service for movies and shows. You rely on it for family movies and new episodes, so an outage interrupts movie night or a weekend binge.
Playback tends to break first. The app opens, thumbnails load, and then a title buffers, stalls, freezes, or shows a message that something went wrong. Downloads may refuse to start because the app cannot check your account, while search and profiles can still load. Problems are often regional or tied to one platform, so your account works on a phone but not on a smart TV, or the app works on Wi-Fi but not on mobile data.
Disney+ IP address, servers and network
- IPv4 address
- 23.52.180.49
- IPv6 addresses
- 2a02:26f0:ab00:39e::37a5
Show all 2
- 2a02:26f0:ab00:3a8::37a5
- Network
- AS16625 · Akamai Technologies, Inc., registered in the United States
- Served through
- Akamai
- DNS hosted by
- NS1
- HTTPS certificate
- Issued by Google Trust Services, valid until 15 Dec 2026 (44 days)
- HTTP/3
- Not advertised
- Our check
- Answered in 138 ms
Checked from our server in Frankfurt, Germany, 17 h ago, for www.disneyplus.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Checked from 11 places around the world
All 11 locations got an answer from www.disneyplus.com. Fastest from Milan (30 ms), slowest from Warsaw (160 ms). Every location connected through Akamai Technologies, Inc. (AS16625), using 11 different addresses.
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up | 83 ms | 88.221.168.48 |
| ViennaAustria | Up | 103 ms | 23.217.48.51 |
| MilanItaly | Up | 30 ms | 184.25.54.115 |
| ParisFrance | Up | 60 ms | 23.58.192.51 |
| AmsterdamNetherlands | Up | 84 ms | 2.21.158.77 |
| MadridSpain | Up | 63 ms | 2.22.208.46 |
| WarsawPoland | Up | 160 ms | 23.52.180.49 |
| Los AngelesUSA | Up | 39 ms | 2.18.218.74 |
| São PauloBrazil | Up | 35 ms | 2.21.152.53 |
| SingaporeSingapore | Up | 82 ms | 104.119.104.54 |
| TokyoJapan | Up | 92 ms | 23.35.100.53 |
Checked with check-host.net from its servers in these cities 17 h ago, for www.disneyplus.com. Time is how long each server took to load the page.
Disney+ FAQ
Is Disney+ down right now?
Why does Disney+ say a title is not available in my region?
Why can't I log in to Disney+ even when my password is correct?
Why do Disney+ downloads stop playing or disappear?
Why does Disney+ buffer on my TV but work on my phone?
Service updates from @disneyplus
No posts about problems from @disneyplus in the last 14 days. The latest is from .
How we track Disney+
The status on this page comes from user-submitted problem reports for Disney+, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Disney+, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Disney+ doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.