Is NetCologne down right now? Live status and outage tracker

NetCologne outages and problems

User reports, last 24 hours

216 reports in total, counted in 15-minute windows

In the last hour, 3 problem reports came in for NetCologne, and at this time of day there are usually almost none. Over the last 24 hours there were 216 reports. Most recent reports were about broadband internet (51%) and WiFi (33%). The last spike in reports was 16 h ago and lasted 21 min. These are user reports from Germany, where most people report NetCologne problems.

12 6

24 h ago18 h12 h6 hNow

• NormalClose to the usual level23 h 45 min · 204 reports
• ElevatedMore than 1.5 times the usual level15 min · 12 reports
• OutageMore than twice the usual level and far above the day's averageNone in this chart
• Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

3

50% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

12

12 reports, 16 h ago

In the past 24 hours, 216 user reports came in for NetCologne. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 12 reports, about 16 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

• Elevated reports
  Ended 16 h ago

  Lasted 15 min
  12peak reports

NetCologne in November 2026

Problem reports in November (since 3 November)

221

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for NetCologne.

1. Broadband Internet51%
2. WiFi33%
3. TV12%
4. Mobile Internet2%
5. Mobile Signal2%

Share of 43 recent reports that said what was wrong.

Where NetCologne problem reports come from

The map shows where recent problem reports for NetCologne came from in Germany. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Map outlines: Natural Earth.

NetCologne problem spikes, last 30 days

Since 3 November, NetCologne had no outage spikes, but 2 periods of elevated reports. The longest lasted 21 min, on 4 November.

• Elevated reports
  Wed 4 Nov, 11:09–11:30

  Lasted 21 min
  12peak reports
• Elevated reports
  Wed 4 Nov, 09:05–09:22

  Lasted 17 min
  10peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services

How to fix NetCologne not working

NetCologne is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not NetCologne.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

While NetCologne is down: what to use instead

• Mobile hotspot Use a phone with data from another provider as a hotspot when your home internet line is out.
• Public Wi-Fi A library, office, hotel, or cafe connection helps if you need to work before the fixed line returns.
• Mobile calls and SMS If the landline or internet phone will not register, use a mobile phone for urgent calls and two-factor codes.
• Customer phone support If the website or customer area will not load, call support from a mobile phone and keep your customer details nearby.

Problems at the same time as NetCologne

Since 3 November, all 2 of NetCologne's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report NetCologne problems

The busiest hour for reports about NetCologne is 10:00 to 11:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

NetCologne IP address, servers and network