Is Securus Technologies down right now? Live status and outage tracker

Securus Technologies outages and problems

In the past 24 hours, 210 user reports came in for Securus Technologies. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 89.58% uptime for the day.

The most recent spike big enough to count as an outage was 10 hours ago. The busiest 15-minute window of the day had 27 reports, about 10 hours ago.

• Outage
  Ended 10 h ago

  Lasted 3 h 15 min
  27peak reports

Securus Technologies in October 2026

Problem reports in October (since 27 October)

211

Monthly report for October 2026

What people said was wrong in recent problem reports for Securus Technologies, as a share of those reports:

• 72% App
• 17% Website
• 5% Total blackout
• 4% Email
• 1% Internet

Where Securus Technologies problem reports come from

Recent reports came from 57 areas. The most came from around Phoenix, AZ, Houston, TX and Dallas, TX. Share of recent reports by area, named after its biggest town:

• 6% Phoenix, AZ
• 6% Houston, TX
• 6% Dallas, TX
• 4% Seattle, WA
• 4% Nashville, TN
• 3% Fresno, CA

From 208 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.

Securus Technologies problem spikes, last 30 days

Since 27 October, Securus Technologies had 1 outage spike.

• Outage
  Wed 28 Oct, 08:03–11:18

  Lasted 3 h 15 min
  29peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services

How to fix Securus Technologies not working

Securus Technologies is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Securus Technologies.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

While Securus Technologies is down: what to use instead

• The website When the mobile app stalls on sign-in or message sending, open the service in a desktop browser to reach the same account screens.
• The facility's main line Call the correctional facility to confirm visit times or ask which calling provider it uses when the app will not load.
• In-person visit If a video visit fails, book a standard visit with the facility; staff can confirm the rules without the app.
• Global Tel Link If the facility lists GTL as its calling provider, set up an account there for calls; the facility has to support that provider for it to work.

Problems at the same time as Securus Technologies

Since 27 October, Securus Technologies's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Securus Technologies IP address, servers and network

Service updates from @Securus_JPay

No posts about problems from @Securus_JPay in the last 14 days. The latest is from .