TikTok outages and problems
In the past 24 hours, 612 user reports came in for TikTok. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 19 reports, about 9 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
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Elevated reports
Ended 9 h agoLasted 15 min19peak reports
What people can report about TikTok
What went wrong
What people said was wrong in recent problem reports for TikTok worldwide.
Share of 535 recent reports that said what was wrong, from every country listed below.
TikTok reports around the world
In the last 24 hours, 2,850 problem reports about TikTok came in from 68 countries. Right now reports are at the usual level in every country.
- Outage now
- Problems now
- Normal
| Country | Now | Last hour | 24 hours |
|---|---|---|---|
| The US numbers above | Normal | 17 | 618 |
| Germany | Normal | 14 | 291 |
| The UK | Normal | 14 | 226 |
| The Netherlands | Normal | 13 | 373 |
| Poland | Normal | 12 | 123 |
| France | Normal | 5 | 123 |
| Italy | Normal | 4 | 109 |
| Mexico | Normal | 3 | 47 |
| Ukraine | Normal | 3 | 20 |
| Canada | Normal | 2 | 25 |
| Sweden | Normal | 2 | 9 |
| Ecuador | Normal | 2 | 5 |
Each country's status compares its reports with the usual level there. 60 more countries had 881 reports in the last 24 hours. Map outlines: Natural Earth.
TikTok problem spikes, last 30 days
Since 5 October, TikTok had 4 outage spikes and 3 periods of elevated reports. The longest lasted 2 h 14 min, on 29 October.
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: 7 reports
- Tue 6 Oct: 9 reports
- Wed 7 Oct: 11 reports
- Thu 8 Oct: 8 reports
- Fri 9 Oct: 11 reports
- Sat 10 Oct: 11 reports
- Sun 11 Oct: 35 reports
- Mon 12 Oct: 6 reports
- Tue 13 Oct: 20 reports
- Wed 14 Oct: 12 reports
- Thu 15 Oct: 62 reports (outage spike that day)
- Fri 16 Oct: 9 reports
- Sat 17 Oct: 12 reports
- Sun 18 Oct: 20 reports
- Mon 19 Oct: 17 reports
- Tue 20 Oct: 18 reports
- Wed 21 Oct: no data
- Thu 22 Oct: 2 reports
- Fri 23 Oct: 6 reports
- Sat 24 Oct: 9 reports
- Sun 25 Oct: 7 reports
- Mon 26 Oct: 2 reports
- Tue 27 Oct: 8 reports
- Wed 28 Oct: 215 reports (elevated reports that day)
- Thu 29 Oct: 4,419 reports (outage spike that day)
- Fri 30 Oct: 671 reports
- Sat 31 Oct: 618 reports (elevated reports that day)
- Sun 1 Nov: no data
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Elevated reports
Sat 31 Oct, 15:22–15:40Lasted 18 min21peak reports
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Outage
Thu 29 Oct, 22:19–00:11Lasted 1 h 52 min67peak reports
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Outage
Thu 29 Oct, 18:30–19:47Lasted 1 h 17 min56peak reports
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Elevated reports
Thu 29 Oct, 02:59–03:24Lasted 26 min29peak reports
-
Outage
Thu 29 Oct, 00:18–02:32Lasted 2 h 14 min1,916peak reports
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Elevated reports
Wed 28 Oct, 05:58–06:15Lasted 17 min19peak reports
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Outage
Thu 15 Oct, 21:11–21:40Lasted 29 min17peak reports
By country
Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.
- The US5,836
- Mexico1,412
- The UK982
- Pakistan827
- The Netherlands659
- Germany588
- Canada580
- Belgium444
Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 5 October 2026. Monthly reports for all services
How to fix TikTok not working
TikTok is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach tiktok.com over your own connection, right now. Nothing is sent to us or stored.
Take TikTok off Wi-Fi
On iPhone, open Settings > Wi-Fi and toggle Wi-Fi off; on Android, swipe down twice and tap the internet tile. Try another network. If videos start loading, the issue is your original connection.
Clear TikTok's cache
Open your profile, tap the menu, then Settings and privacy > Cache & cellular > Clear cache. On Android: Settings > Apps > TikTok > Storage & cache > Clear cache. The app rebuilds those files, and that fixes many cases of videos that spin forever or comments that will not post.
Reinstall TikTok
Save any drafts first because uninstalling the app deletes them. On iPhone, touch and hold the icon, tap Remove App > Delete App; on Android, touch and hold the icon, tap App info > Uninstall. Install it again from the App Store or Google Play, then sign in with the same account.
Contact TikTok support
In the app, go to your profile, tap the menu, then Settings and privacy > Report a problem, and describe what fails plus what you already tried. If the app will not open at all, use the help centre at https://support.tiktok.com/ from a browser. Support can check account blocks that a reinstall will not clear.
While TikTok is down: what to use instead
- TikTok in a web browser If the phone app sits on a blank feed or keeps failing to load videos, the website on a laptop or in your phone's browser can still play the For You feed and open your inbox, because it doesn't depend on the app's own cache or update.
- Instagram Reels Reels has the same vertical swipe format, and plenty of creators post their clips there too.
- YouTube Shorts Shorts is the easy pick if you already have a YouTube account.
- Snapchat Spotlight Spotlight lives inside Snapchat and plays short public videos, so it helps when that app is already on your phone and you just want something to scroll.
Fix TikTok on Windows, Mac, Android and iPhone
TikTok on Windows
- Fix
- Clear your web browser's cache and cookies, or temporarily disable extensions and VPNs that might block TikTok. You can also try accessing TikTok using a different web browser.
- Check
- Try opening the TikTok website in an Incognito window to see if it loads without cached data. You can also check if other websites load to rule out a local network issue.
ping tiktok.comTest whether TikTok's servers replynslookup tiktok.comCheck that TikTok's DNS resolvestracert tiktok.comTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadTikTok on Mac
- Fix
- Clear your Safari or Chrome browser cache and ensure your macOS web browser is updated to the latest version to load TikTok. Disabling conflicting browser extensions can also resolve loading issues.
- Check
- Attempt to load the TikTok website on a different browser, or check if your Mac's network diagnostics tool shows an active internet connection.
ping -c 4 tiktok.comTest whether TikTok's servers replynslookup tiktok.comCheck that TikTok's DNS resolvestraceroute tiktok.comTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadTikTok on Android
- Fix
- Force stop the TikTok app and clear its cache from your Android device settings. If the issue persists, check the Google Play Store for any available TikTok updates.
- Check
- Open the TikTok app and check if you receive a connection error or if the 'For You' feed fails to load. You can also try switching between Wi-Fi and mobile data.
TikTok on iPhone and iPad
- Fix
- Restart the TikTok app, or check the Apple App Store to ensure you have the latest version installed. If TikTok still fails to load, try offloading and reinstalling the app.
- Check
- Check if the TikTok app displays a connection error message at the top of the screen or if videos fail to buffer. You can also test if the TikTok website loads in Safari.
Problems at the same time as TikTok
Since 5 October, all 7 of TikTok's spikes in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
Most often at the same time
- Archive of Our Own6 times
- Costco5 times
- Bank of America5 times
- Yahoo Mail5 times
- ESPN Fantasy Football5 times
- USPS4 times
How many of TikTok's spikes overlapped one of theirs.
During the latest spike
TikTok: Sat 31 Oct, 15:22 to 15:40
- Archive of Our Own, outage,29 Oct 07:55 to 1 Nov 00:10
- YouTube, outage,00:55 to 1 Nov 00:10
- The Co-operative Bank, outage,10:40 to 18:55
- NatWest, outage,11:10 to 16:25
- Capital One, outage,12:55 to 1 Nov 00:10
- Starbucks, outage,12:55 to 21:40
- ADT, outage,13:55 to 17:40
- Costco, outage,14:10 to 20:10
15 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
When people report TikTok problems
The busiest hour for reports about TikTok is 21:00 to 22:00 Central European time, and the busiest day is Thursday.
By hour of the day
- 00:00 to 01:00: 4.4 reports on an average day
- 01:00 to 02:00: 4.5 reports on an average day
- 02:00 to 03:00: 5.8 reports on an average day
- 03:00 to 04:00: 5.3 reports on an average day
- 04:00 to 05:00: 5 reports on an average day
- 05:00 to 06:00: 4 reports on an average day
- 06:00 to 07:00: 3.8 reports on an average day
- 07:00 to 08:00: 1.8 reports on an average day
- 08:00 to 09:00: 1.4 reports on an average day
- 09:00 to 10:00: 1.3 reports on an average day
- 10:00 to 11:00: 1.5 reports on an average day
- 11:00 to 12:00: 1.7 reports on an average day
- 12:00 to 13:00: 2.1 reports on an average day
- 13:00 to 14:00: 2.3 reports on an average day
- 14:00 to 15:00: 2.6 reports on an average day
- 15:00 to 16:00: 3.5 reports on an average day
- 16:00 to 17:00: 4.3 reports on an average day
- 17:00 to 18:00: 4.2 reports on an average day
- 18:00 to 19:00: 3.8 reports on an average day
- 19:00 to 20:00: 3.6 reports on an average day
- 20:00 to 21:00: 7.1 reports on an average day
- 21:00 to 22:00: 7.8 reports on an average day
- 22:00 to 23:00: 6.4 reports on an average day
- 23:00 to 00:00: 5.8 reports on an average day
By day of the week
- Monday: 9.4 reports on an average Monday
- Tuesday: 14 reports on an average Tuesday
- Wednesday: 79 reports on an average Wednesday
- Thursday: 207 reports on an average Thursday
- Friday: 168 reports on an average Friday
- Saturday: 160 reports on an average Saturday
- Sunday: 20 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 24 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
What happens when TikTok goes down
TikTok is a short-video app where people watch and post clips, go live, message each other, and shop in some regions. Creators, viewers, small sellers, and advertisers rely on it, so an outage interrupts feeds, uploads, messages, and paid campaigns.
When the service stutters, the For You feed may stop loading or replay old clips, and the app can show a generic something went wrong or network error even when your Wi-Fi or mobile data works fine. Uploads often fail first: you pick a video and add sounds or effects, then the post hangs before it finishes. Live streams and direct messages may drop or lag, and comments and notifications can arrive late. Problems are often partial, hitting one region or one app version while the rest of the app still works, so check whether friends on another network see the same thing.
TikTok IP address, servers and network
- IPv4 addresses
- 2.16.168.100
Show all 9
- 2.16.168.104
- 2.16.168.112
- 2.16.168.120
- 2.16.168.124
- 2.20.245.132
- 2.20.245.133
- 2.20.245.135
- 2.20.245.138
- IPv6
- Not offered
- Network
- AS20940 · Akamai International B.V., registered in the Netherlands
- Served through
- Akamai
- DNS hosted by
- Akamai
- HTTPS certificate
- Issued by DigiCert Inc, valid until 4 Dec 2026 (33 days)
- HTTP/3
- Not advertised
- Our check
- Answered in 323 ms
Checked from our server in Frankfurt, Germany, 1 h ago, for www.tiktok.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Checked from 11 places around the world
All 11 locations got an answer from www.tiktok.com. Fastest from Singapore (41 ms), slowest from Frankfurt (472 ms). Every location connected through Akamai International B.V. (AS20940), using 11 different addresses.
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up | 472 ms | 2.19.126.72 |
| ViennaAustria | Up | 399 ms | 2.16.16.112 |
| MilanItaly | Up · HTTP 302 | 224 ms | 173.222.107.74 |
| ParisFrance | Up | 323 ms | 92.122.166.228 |
| AmsterdamNetherlands | Up | 295 ms | 92.122.101.57 |
| MadridSpain | Up | 276 ms | 2.16.8.170 |
| WarsawPoland | Up | 404 ms | 23.207.210.81 |
| Los AngelesUSA | Up | 285 ms | 23.220.75.245 |
| São PauloBrazil | Up | 381 ms | 2.18.127.206 |
| SingaporeSingapore | Up | 41 ms | 23.59.80.145 |
| TokyoJapan | Up | 438 ms | 184.29.140.214 |
Checked with check-host.net from its servers in these cities 1 h ago, for www.tiktok.com. Time is how long each server took to load the page.
TikTok FAQ
Is TikTok down right now?
Why does TikTok show a connection error when my Wi-Fi is fine?
Why won't my TikTok upload finish?
Why can't I log in with my phone number or email?
Why did my TikTok Coins or gift purchase fail?
Service updates from @tiktok_us
No posts about problems from @tiktok_us in the last 14 days. The latest is from .
How we track TikTok
The status on this page comes from user-submitted problem reports for TikTok, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for TikTok, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. TikTok doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.