GCI gci.com

Is GCI down right now? Live status and outage tracker

No, GCI is up.

No widespread outage detected. 6 user reports in the last hour is within the normal range.

Live Last spike 2 h ago Updated 5 min ago Data refreshes every 5 minutes

Not working for you?

User reports, last 24 hours, 15 minutes a segment: 86 flowing 3 slow (elevated) 7 jammed (outage)

User reports, last 24 hours

380 reports in total, counted in 15-minute windows

Normal
Elevated
Outage
Usual level

In the last hour, 6 problem reports came in for GCI, against about 8 at this time on a usual day. Over the last 24 hours there were 380 reports, most about broadband internet (56%) and wifi (26%), from 16 areas led by Anchorage, AK and Seattle, WA. The last spike in reports was 2 h ago and lasted 21 min. These are user reports from the US, where most people report GCI problems.

Reports, last hour

74% on the hour before

Uptime, 24 h

92.71%

1 h 45 min of outage

Last outage

2 h ago

Lasted 15 min

Busiest 15 minutes

42 reports, 10 h ago

Last 24 hours

GCI outages and problems

In the past 24 hours, 380 user reports came in for GCI. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 92.71% uptime for the day.

The most recent spike big enough to count as an outage was 2 hours ago. The busiest 15-minute window of the day had 42 reports, about 10 hours ago.

Outage

Ended 2 h ago

Lasted 15 min

14peak reports
Outage

Ended 10 h ago

Lasted 1 h

42peak reports
Outage

Ended 11 h ago

Lasted 45 min

29peak reports
Elevated reports

Ended 13 h ago

Lasted 45 min

11peak reports
Elevated reports

Ended 16 h ago

Lasted 15 min

11peak reports

This month

GCI in October 2026

Problem reports in October (since 27 October): 384

Monthly report for October 2026

What people said was wrong in recent problem reports for GCI, as a share of those reports:

56% Broadband Internet
26% WiFi
9% Mobile Internet
6% Mobile Signal
2% Voice calls
1% TV

Report map

Where GCI problem reports come from

Each dot is a group of recent reports; bigger dots, more reports.

Recent reports came from 16 areas. The most came from around Anchorage, AK, Seattle, WA and Dallas, TX. Share of recent reports by area, named after its biggest town:

55% Anchorage, AK
29% Seattle, WA
1% Dallas, TX
1% Boise, ID
1% Portland, OR
1% New York City, NY

From 324 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.

Last 30 days

GCI problem spikes, last 30 days

Since 27 October, GCI had 3 outage spikes and 3 periods of elevated reports. The longest lasted 1 h, on 28 October.

Outage

Wed 28 Oct, 18:57–19:18

Lasted 21 min

15peak reports
Outage

Wed 28 Oct, 10:33–11:33

Lasted 1 h

62peak reports
Outage

Wed 28 Oct, 09:18–10:03

Lasted 45 min

29peak reports
Elevated reports

Wed 28 Oct, 07:33–08:18

Lasted 45 min

11peak reports
Elevated reports

Wed 28 Oct, 04:48–05:03

Lasted 15 min

11peak reports
Elevated reports

Tue 27 Oct, 23:57–00:12

Lasted 15 min

12peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services

Troubleshooting

How to fix GCI not working

GCI is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach gci.com over your own connection, right now. Nothing is sent to us or stored.

Rejoin the GCI Wi-Fi network
On the affected device, open Settings, then Wi-Fi, forget the saved network, and join it again with the password. That clears a bad saved connection before you touch the router.
Restart the GCI modem and router
Unplug the modem and router from power, wait 30 seconds, plug the modem back first, and let its online light settle before you plug in the router. That order lets the line reconnect before the router asks for an address.
Test the GCI modem with Ethernet
Connect a laptop to the modem with an Ethernet cable and turn off Wi-Fi on that laptop. Load a site; if the page opens, your Wi-Fi router or the affected device is the problem. If it fails, the modem or the line is the likely fault.
Call GCI support with device details
Call GCI support and describe which device fails while others work; give your account number and the modem's MAC address. They can check the line from their side and tell you if a technician visit is needed.

While GCI is down: what to use instead

Mobile hotspot If you have a phone on another carrier, turn on its hotspot so a laptop or tablet can stay online.
Public Wi-Fi Use a library, cafe or workplace network for email and messages until the connection comes back.
Phone line Call the service's support line from a mobile or landline to report the outage and ask for repair updates.
Browser instead of app Open the service in a web browser on another connection if the app will not load or keeps failing.

Same time

Problems at the same time as GCI

Since 27 October, all 6 of GCI's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of GCI's spikes overlapped one of theirs.

During the latest spike

GCI: Wed 28 Oct, 18:57 to 19:18

36 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report GCI problems

The busiest hour for reports about GCI is 10:00 to 11:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 21 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when GCI goes down

GCI is an Alaska communications provider; households and businesses rely on its internet and mobile service for work and daily calls. An outage cuts those links and can leave a home or office offline.

During an outage, your home internet can drop or slow to a crawl, and mobile data may stall or fail to load pages. The first sign is often a page or app that will not refresh, while TV service can freeze if it runs over the same connection. Some outages are partial. Reports can cluster in one area or on one service, so a neighborhood may be offline while another works.

Servers and network

GCI IP address, servers and network

Checking gci.com from our server…

Questions

GCI FAQ

Is GCI down right now?

The status at the top of this page shows whether user problem reports are above their usual level, counted in 15-minute windows over the last 24 hours. The page does not ping or probe the service itself. To tell if the problem is only on your side, try another device on the same connection and restart the router or modem; if other apps and sites load, the fault is likely local.

Why can't I sign in to MyGCI?

A password error on the MyGCI sign-in screen is often a bad saved password or a stale app session, so reset it from the sign-in link and try the website as well as the app. If the reset email never arrives, check the spam folder and confirm you are using the address tied to the account.

Why did my GCI bill payment fail?

A failed payment in MyGCI often comes from an expired card or a billing address that no longer matches the card on file. Update the card details and try once; if your bank shows a pending charge, wait for it to clear before you pay again.

Why does my GCI internet keep dropping on Wi-Fi?

Drops that hit only Wi-Fi often come from router placement or an old channel, not a wide outage. Test a wired device on the same modem, then move the router off the floor and away from metal; if the wired link holds, the wireless side is your problem.

Why is my GCI wireless coverage weak in rural Alaska?

Alaska coverage changes fast by community and even by road, so a weak signal at one spot does not mean the network is down. Try Wi-Fi calling if your phone supports it, and test the SIM in another device before you blame the handset or the network.

For your site

Put the GCI status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/gci/"><img src="https://isitdownrightnow.app/badge/gci.svg" alt="GCI status" height="20"></a>

Markdown, for README files

[![GCI status](https://isitdownrightnow.app/badge/gci.svg)](https://isitdownrightnow.app/services/gci/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track GCI

The status on this page comes from user-submitted problem reports for GCI, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for GCI, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. GCI doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.