Ricardo outages and problems
In the past 24 hours, 1 user report came in for Ricardo. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 1 report, about 16 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
What people can report about Ricardo
What went wrong
What people said was wrong in recent problem reports for Ricardo.
Share of 1 recent report that said what was wrong.
Ricardo problem spikes, last 30 days
Since 6 October, Ricardo had no outage spikes or periods of elevated reports.
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: no data
- Tue 6 Oct: 2 reports
- Wed 7 Oct: 1 report
- Thu 8 Oct: 1 report
- Fri 9 Oct: 1 report
- Sat 10 Oct: 1 report
- Sun 11 Oct: 2 reports
- Mon 12 Oct: 3 reports
- Tue 13 Oct: 0 reports
- Wed 14 Oct: 2 reports
- Thu 15 Oct: 4 reports
- Fri 16 Oct: 1 report
- Sat 17 Oct: 0 reports
- Sun 18 Oct: 6 reports
- Mon 19 Oct: 1 report
- Tue 20 Oct: 0 reports
- Wed 21 Oct: no data
- Thu 22 Oct: 0 reports
- Fri 23 Oct: 1 report
- Sat 24 Oct: 1 report
- Sun 25 Oct: 2 reports
- Mon 26 Oct: 0 reports
- Tue 27 Oct: 8 reports
- Wed 28 Oct: 16 reports
- Thu 29 Oct: 11 reports
- Fri 30 Oct: 1 report
- Sat 31 Oct: 1 report
- Sun 1 Nov: no data
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 6 October 2026. Monthly reports for all services
How to fix Ricardo not working
Ricardo is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Reload Ricardo and sign in again
Press Ctrl+R on Windows or Command+R on Mac, then sign in again. If the page loads but bids or messages fail, a stale session is the likely cause, so logging out and back in can clear it.
Open Ricardo in a private window
Use Incognito in Chrome or Private Window in Firefox, then load ricardo.ch. If the site works there, an extension or saved cookie is breaking the normal tab, so disable extensions one by one or clear cookies for ricardo.ch.
Check Ricardo's official status and help
Open the official status page at https://status.ricardo.ch and the help centre at https://www.ricardo.ch/de/help/. The status at the top shows whether problem reports are above their usual level, and it does not ping or probe the service itself.
Clear cookies for ricardo.ch
In Chrome, go to Settings, Privacy and security, Delete browsing data, then choose Cookies and other site data and Cached images and files. In Safari, go to Settings, Safari, Advanced, Website Data, then remove entries for ricardo.ch.
While Ricardo is down: what to use instead
- Ricardo website Use the website in a browser if the app will not open or stops loading.
- Ricardo app Try the app if the website gives you a blank page or fails during sign in.
- Official status page Check status.ricardo.ch for service updates while access is failing.
- Help centre Use the help centre for account or access guidance when the service itself is available.
Fix Ricardo on Windows, Mac, Android and iPhone
Ricardo on Windows
- Fix
- Clear your browser cache and cookies, or try accessing Ricardo in an Incognito window to resolve loading issues. Disabling active VPNs or security software can also restore access to the site.
- Check
- Check if the Ricardo website loads on a different web browser, or use the ping command in the command prompt to see if the server is responding.
ping ricardo.chTest whether Ricardo's servers replynslookup ricardo.chCheck that Ricardo's DNS resolvestracert ricardo.chTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadRicardo on Mac
- Fix
- Clear your Safari or Chrome browsing history and disable any active content blockers that might prevent Ricardo from loading. Restarting your browser or trying a private window can also help.
- Check
- Attempt to open the Ricardo website in an alternative browser, or check your network diagnostics to ensure your Mac has a stable connection.
ping -c 4 ricardo.chTest whether Ricardo's servers replynslookup ricardo.chCheck that Ricardo's DNS resolvestraceroute ricardo.chTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadRicardo on Android
- Fix
- Force stop the Ricardo app and clear its cache in your device settings, or reinstall the app from the Google Play Store. Switching between Wi-Fi and mobile data can also resolve connection issues.
- Check
- Check if you can access the Ricardo website via a mobile browser, or verify if other internet-dependent apps are functioning properly.
Ricardo on iPhone and iPad
- Fix
- Update the Ricardo app to the latest version in the App Store, or delete and reinstall it to clear corrupted data. Restarting your iPhone or toggling Airplane Mode can also refresh the connection.
- Check
- Try loading the Ricardo website in Safari, or check the App Store to see if there are any recent updates or user reports of service outages.
What happens when Ricardo goes down
Ricardo is a Swiss online marketplace for auctions and fixed-price listings, where private sellers and small traders list goods and buyers bid or buy outright. An outage interrupts browsing and bidding; it also cuts the messages that close a sale.
Search and listing pages often fail first, with spinning loaders or a blank grid, and then bidding can break while the homepage still opens. If the app loads but a bid does not register, refresh the listing and you may see the old price, which makes it hard to tell whether the sale went through. Messages can stall and the final steps of a purchase can fail, so a buyer cannot reach a seller or confirm a sale even when some listings remain visible. Problems are often partial, hitting one region or one platform such as web or Android while another works; the count at the top comes from user reports over the last 24 hours, not from checks made by this site, so check the official status page or help centre for confirmation.
Ricardo IP address, servers and network
Checking ricardo.ch from our server…
Ricardo FAQ
Is Ricardo down right now?
Why does bidding fail with an error on Ricardo?
Why does the Ricardo app show a blank screen or crash on my phone?
Why can't I sign in to my Ricardo account after changing my password?
Why does a Ricardo listing show the wrong shipping cost or fail at checkout?
Put the Ricardo status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/ricardo/"><img src="https://isitdownrightnow.app/badge/ricardo.svg" alt="Ricardo status" height="20"></a>[](https://isitdownrightnow.app/services/ricardo/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Ricardo
The status on this page comes from user-submitted problem reports for Ricardo, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Ricardo, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Ricardo's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.