HelloFresh outages and problems
User reports, last 24 hours
25 reports in total, counted in 15-minute windows
No problem reports came in for HelloFresh in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 25 reports. The last spike in reports was 1 h ago and lasted 21 min. These are user reports from the UK, where most people report HelloFresh problems.
- NormalClose to the usual level24 h · 25 reports
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's averageNone in this chart
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 25 user reports came in for HelloFresh. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 9 reports, about 1 hour ago. That stays below our outage threshold, so it doesn't count as downtime.
HelloFresh in November 2026
- Problem reports in November (since 13 November)
- 25
Monthly report for November 2026
People who report a problem with HelloFresh to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:
- Website
- Login
- App
- Tracking
- Ordering
- Reservations
HelloFresh problem spikes, last 30 days
Since 13 November, HelloFresh had 1 outage spike.
-
Outage
Fri 13 Nov, 14:15–14:35Lasted 21 min12peak reports
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 13 November 2026. Monthly reports for all services
How to fix HelloFresh not working
HelloFresh is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach hellofresh.de over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not HelloFresh.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
Problems at the same time as HelloFresh
Since 13 November, HelloFresh's only spike in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
During the latest spike
HelloFresh: Fri 13 Nov, 14:15 to 14:35
- Microsoft Teams, outage,12 Nov 15:41 to 15:52
- Microsoft Outlook, outage,12 Nov 17:22 to 15:52
- Microsoft OneDrive, outage,12 Nov 17:52 to 15:52
- Microsoft 365, outage,12 Nov 18:07 to 15:52
- Microsoft Copilot, outage,12 Nov 18:22 to 15:52
- Gmail, outage,12 Nov 18:37 to 15:52
- Microsoft Store, outage,12 Nov 18:37 to 15:52
- Microsoft Account, outage,12 Nov 18:37 to 15:52
151 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
HelloFresh IP address, servers and network
Checking hellofresh.de from our server…
Contact HelloFresh support
Tip: HelloFresh doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
Put the HelloFresh status on your site
Paste one of these into a web page, a blog post or a README: a small badge, or a card with the chart. Both show the same status as this page, based on user problem reports, and link back here.
<a href="https://isitdownrightnow.app/services/hellofresh/"><img src="https://isitdownrightnow.app/badge/hellofresh.svg" alt="HelloFresh status" height="20"></a>[](https://isitdownrightnow.app/services/hellofresh/)A live card with the chart
The status, reports in the last hour and the last 24 hours, updated every 5 minutes. Use the frame, or the image where frames are not allowed, such as newsletters.
<iframe src="https://isitdownrightnow.app/embed/hellofresh/" title="HelloFresh status" width="100%" height="230" style="border:0;max-width:560px" loading="lazy"></iframe>
<p><a href="https://isitdownrightnow.app/services/hellofresh/">HelloFresh status</a> from IsItDownRightNow.app</p><a href="https://isitdownrightnow.app/services/hellofresh/"><img src="https://isitdownrightnow.app/share/hellofresh.png" alt="HelloFresh status: problem reports over the last 24 hours" width="600" height="315" loading="lazy"></a>[](https://isitdownrightnow.app/services/hellofresh/)Badge, frame and image load no scripts from other sites and set no cookies; people who see them on your page load them from our server. More for journalists.
How we track HelloFresh
The status on this page comes from user-submitted problem reports for HelloFresh, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for HelloFresh, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. HelloFresh doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.