Home
Services
Microsoft Account

Microsoft Account account.microsoft.com

Is Microsoft Account down right now? Live status and outage tracker

No, Microsoft Account is up.

No widespread outage detected. 12 user reports in the last hour is within the normal range.

Live Updated just now Data refreshes every 5 minutes

Not working for you?

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

108 reports in total, counted in 15-minute windows

Normal
Elevated
Outage
Usual level

In the last hour, 12 problem reports came in for Microsoft Account, against about 4 at this time on a usual day. Over the last 24 hours there were 108 reports, most about login (89%) and app (6%), from 47 areas led by Washington, DC and New York City, NY. There has been no spike in reports since 27 October. These are user reports from the US, where most people report Microsoft Account problems.

Reports, last hour

14% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

7 reports, 1 h ago

Last 24 hours

Microsoft Account outages and problems

In the past 24 hours, 108 user reports came in for Microsoft Account. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 7 reports, about 1 hour ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Microsoft Account stayed at their usual level the whole time.

This month

Microsoft Account in October 2026

Problem reports in October (since 27 October): 112

Monthly report for October 2026

What people said was wrong in recent problem reports for Microsoft Account, as a share of those reports:

89% Login
6% App
6% Website

Report map

Where Microsoft Account problem reports come from

Each dot is a group of recent reports; bigger dots, more reports.

Recent reports came from 47 areas. The most came from around Washington, DC, New York City, NY and Houston, TX. Share of recent reports by area, named after its biggest town:

11% Washington, DC
5% New York City, NY
5% Houston, TX
4% Phoenix, AZ
3% Baltimore, MD
3% Wilmington, NC

From 102 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.

Last 30 days

Microsoft Account problem spikes, last 30 days

Since 27 October, Microsoft Account had no outage spikes or periods of elevated reports.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services

Troubleshooting

How to fix Microsoft Account not working

Microsoft Account is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach account.microsoft.com over your own connection, right now. Nothing is sent to us or stored.

Try an InPrivate sign-in
Open an InPrivate window in Edge with Ctrl+Shift+N and sign in again. If the page works there, clear cookies and site data for the sign-in site from Settings > Privacy, search, and services > Clear browsing data, then retry in a normal window.
Fix the system clock
Set the clock automatically before you retry. Go to Settings > Time & language > Date & time and turn on Set time automatically and Set time zone automatically; a large clock offset breaks security codes and can make sign-in fail.
Reset the password
Use the Forgot password? link on the sign-in screen and follow the verification prompts. If a code does not arrive, choose a different verification method on that screen or check your spam folder and blocked senders list.
Submit the recovery form
If the reset still fails, submit the Microsoft account recovery form from the sign-in screen. Answer with details you remember, such as old passwords and subject lines from recent email, because a single wrong answer can delay the review.

Error messages

Common Microsoft Account error messages

What each message means and what to try. The wording can differ a little between app versions.

That Microsoft account doesn't exist. Enter a different account or get a new one.

Means
The email address you entered is not tied to an existing account.

Fix
Check the address for typos. If you meant to sign up, choose the option to get a new account.

While Microsoft Account is down: what to use instead

Google Account Use Gmail or Google Drive when you need mail or files and the account sign-in page will not load.
Apple ID Open iCloud Mail or iCloud Drive on an Apple device if you need a backup place for messages or documents while sign-in fails.
Local Windows account Sign in to a local account already set up on the PC when Windows keeps sending you back to the Microsoft sign-in prompt.
Browser sign-in Try the web version of the app in a browser when the desktop or mobile app is the part that keeps stalling at sign-in.

Busiest times

When people report Microsoft Account problems

The busiest hour for reports about Microsoft Account is 20:00 to 21:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 21 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Microsoft Account goes down

Microsoft Account is the sign-in identity for Windows, Outlook, Xbox, and Microsoft 365, so you use it to reach mail, OneDrive files, games, and subscriptions. An outage interrupts that sign-in step and leaves the apps behind it unable to open mail or cloud files.

A failed sign-in usually shows first when the password prompt loops back to itself, and Outlook or Teams can stall at the account screen while an already open session keeps running. OneDrive stops syncing. Windows account settings may load a blank page, and Xbox sign-in can reject the same credentials, because the apps cannot refresh the token that proves who you are. Trouble is often partial; one region or one sign-in route can fail while the rest of the account works.

Servers and network

Microsoft Account IP address, servers and network

Checking account.microsoft.com from our server…

Questions

Microsoft Account FAQ

Is Microsoft Account down right now?

The status at the top of this page shows whether user problem reports are above their usual level, counted in 15-minute windows over the last 24 hours. That tells you a wave of people are hitting the same wall, and nothing more. To check your own side, sign in from a different device or switch to mobile data, then try another browser or a private window. If Outlook and Xbox sign-ins fail the same way on every device, the trouble is probably upstream.

Why does the verification code for my Microsoft Account never arrive?

The code goes to whatever phone number or backup email you set as security info, which may be a number you no longer have. Sign in to your security info page, check which contact details are on file, then add a fresh one before removing the old. Also check spam and blocked senders if the code should arrive by email. Sometimes the delay is just a slow carrier, so wait a minute and request a new code once.

Why does Microsoft Authenticator not show the approve prompt?

Push approvals need the app to reach Microsoft's servers, so a stale connection or battery saver mode can hold the prompt back. Open Authenticator to wake it up, and check that notifications are allowed for it in your phone settings. If you tapped sign in another way earlier, the push stops arriving until you start a fresh sign-in. Keep the phone on Wi-Fi or a stable signal while you wait.

Why does the Xbox app keep asking me to sign in again?

Repeated prompts usually mean the saved token got cleared, which happens after a password change, a profile switch, or an app update that wipes cached credentials. Remove the account from the app, close it fully, then add the account back and sign in once. On Windows, check that the Microsoft Store sign-in still points at the same account. A console that cannot stay signed in points the same direction.

Why does the Outlook app say my password is wrong when it works on the web?

The mail app stores its own copy of the sign-in, so an expired token or a two-step verification change makes it fail while the browser still works. Remove the account from the app and add it again, which forces a fresh sign-in and a new approval prompt. Check that the account is not waiting on a security info update, because Outlook blocks sign-in until you confirm it. Older mail clients use a separate app password, so use that one there.

For your site

Put the Microsoft Account status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/microsoft-account/"><img src="https://isitdownrightnow.app/badge/microsoft-account.svg" alt="Microsoft Account status" height="20"></a>

Markdown, for README files

[![Microsoft Account status](https://isitdownrightnow.app/badge/microsoft-account.svg)](https://isitdownrightnow.app/services/microsoft-account/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Microsoft Account

The status on this page comes from user-submitted problem reports for Microsoft Account, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Microsoft Account, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Microsoft Account doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.