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My BMW bmw.com

Is My BMW down right now? Live status and outage tracker

No, My BMW is up.

No outage detected, and no user reports in the last hour.

Live Data refreshes every 5 minutes
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User reports, last 24 hours, 15 minutes a segment: 96 flowing, 0 slow (elevated), 0 jammed (outage)

User reports, last 24 hours

1 report in total, counted in 15-minute windows

No problem reports came in for My BMW in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 1 report. Worldwide, most recent reports were about login (100%). There has been no spike in reports since 8 October. These are user reports from the US, where most people report My BMW problems.

Around the world right now: normal in 66 other countries. By country

In the past 24 hours, 1 user report came in for My BMW. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day. The busiest 15-minute window had 1 report, about 20 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Reports, last hour
0
Quiet
Uptime, 24 h
100.00%
No outage windows
Last outage
None
In the last 24 hours
Busiest 15 minutes
1
1 report, 20 h ago
Last 24 hours

My BMW outages and problems

In the past 24 hours, 1 user report came in for My BMW. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 1 report, about 20 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for My BMW stayed at their usual level the whole time.
Report categories

What people can report about My BMW

What went wrong

What people said was wrong in recent problem reports for My BMW worldwide.

  1. Login100%

Share of 1 recent report that said what was wrong, from every country listed below.

World map

My BMW reports around the world

In the last 24 hours, 13 problem reports about My BMW came in from 10 countries. Right now reports are at the usual level in every country.

  • Outage now
  • Problems now
  • Normal
Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.
CountryNowLast hour24 hours
The US numbers above Normal 02
Russia Normal 02
Romania Normal 02
Belgium Normal 01
The Netherlands Normal 01
The UK Normal 01
India Normal 01
Azerbaijan Normal 01
Poland Normal 01
Taiwan Normal 01
Germany Normal 00
Australia Normal 00

Each country's status compares its reports with the usual level there. 55 more countries had 0 reports in the last 24 hours. Map outlines: Natural Earth.

Last 30 days

My BMW problem spikes, last 30 days

Since 8 October, My BMW had no outage spikes or periods of elevated reports.

  • Sat 3 Oct: no data
  • Sun 4 Oct: no data
  • Mon 5 Oct: no data
  • Tue 6 Oct: no data
  • Wed 7 Oct: no data
  • Thu 8 Oct: 2 reports
  • Fri 9 Oct: 0 reports
  • Sat 10 Oct: 0 reports
  • Sun 11 Oct: 0 reports
  • Mon 12 Oct: 0 reports
  • Tue 13 Oct: 0 reports
  • Wed 14 Oct: 3 reports
  • Thu 15 Oct: 1 report
  • Fri 16 Oct: 0 reports
  • Sat 17 Oct: 0 reports
  • Sun 18 Oct: 0 reports
  • Mon 19 Oct: 0 reports
  • Tue 20 Oct: 0 reports
  • Wed 21 Oct: no data
  • Thu 22 Oct: 0 reports
  • Fri 23 Oct: 0 reports
  • Sat 24 Oct: 0 reports
  • Sun 25 Oct: 0 reports
  • Mon 26 Oct: 0 reports
  • Tue 27 Oct: 0 reports
  • Wed 28 Oct: 0 reports
  • Thu 29 Oct: 2 reports
  • Fri 30 Oct: 3 reports
  • Sat 31 Oct: 1 report
  • Sun 1 Nov: no data

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

  • The US6
  • Germany4
  • Poland3
  • Belgium2
  • The UK2
  • Mexico2
  • The Netherlands2
  • Romania2

Country history starts on 29 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 8 October 2026. Monthly reports for all services

Troubleshooting

How to fix My BMW not working

My BMW is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach bmw.com over your own connection, right now. Nothing is sent to us or stored.

  1. Force-close My BMW

    Close the app fully, then open it again before you try the same screen. On iPhone, swipe up from the bottom of the screen and swipe the My BMW card away. On Android, open Recents and swipe the app card away.

  2. Switch networks and turn off VPN

    Move between Wi-Fi and cellular data, then retry the action that failed; a captive portal or weak signal can block remote commands even when other apps load. If you use a VPN, turn it off in your phone settings and try once more.

  3. Sign out of your BMW ID

    Open Profile in the app and sign out, then sign back in with the same BMW ID. This refreshes the app's session and can clear a stuck vehicle list or a failed remote command.

  4. Update or reinstall My BMW

    Check the App Store or Google Play for an update; if none appears, delete the app and install it again. Sign back in with your BMW ID and check that your vehicle appears in the app. If it still fails, contact BMW support through the app or your dealer.

While My BMW is down: what to use instead

  • Key fob Locking, unlocking and starting the car all work from the fob, so you can get moving without waiting on the app.
  • In-car iDrive Navigation, climate timers and charging settings sit in the iDrive menus, which covers most of what you would have opened the phone for.
  • Contactless bank card Public chargers that accept tap payment will start a session from your card instead of the in-app checkout.
  • Dealer phone line Call your dealer's service desk for bookings and workshop questions while the app is unreachable.
Your device

Fix My BMW on Windows, Mac, Android and iPhone

My BMW on Windows

Fix
Clear your browser's cache and cookies, or try accessing the My BMW portal in an incognito window. Disabling active VPNs or ad-blockers can also help resolve connection issues with the site.
Check
Check if the My BMW portal website loads in your web browser, or use a third-party status checker to see if the service is down. Verify if other websites load normally to rule out local internet issues.
Command Prompt
ping bmw.comTest whether My BMW's servers reply
nslookup bmw.comCheck that My BMW's DNS resolves
tracert bmw.comTrace where the connection drops
ipconfig /flushdnsClear the DNS cache, then reload

My BMW on Mac

Fix
Clear your browser cache or try using a different browser to access the My BMW portal. You can also disable browser extensions or VPNs that might block the BMW login page.
Check
Attempt to load the My BMW portal page in Safari or Chrome to see if it responds. If it fails to load, check if other secure websites are accessible on your network.
Terminal
ping -c 4 bmw.comTest whether My BMW's servers reply
nslookup bmw.comCheck that My BMW's DNS resolves
traceroute bmw.comTrace where the connection drops
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

My BMW on Android

Fix
Force stop the My BMW app and clear its cache from your Android device settings. If the connection issue persists, update the app to the latest version via the Google Play Store.
Check
Open the My BMW app to see if it displays server connection errors, or check the Google Play Store for reports of recent issues. Try switching from Wi-Fi to mobile data to see if the app connects.

My BMW on iPhone and iPad

Fix
Force close the My BMW app and restart your iPhone or iPad to clear temporary system glitches. If it still fails to connect, reinstall the My BMW app from the App Store.
Check
Launch the My BMW app to check for error messages, or look for pending updates in the App Store. Verify if the app functions when switching between cellular data and Wi-Fi.
About

What happens when My BMW goes down

My BMW is the US owner portal and app for BMW vehicles, used by owners and lessees to check vehicle status, trip data, charging or fuel levels, and service needs. An outage interrupts login and remote commands, and it can stall appointment booking, so a quick status check or preconditioning fails when you need it.

Sign-in trouble usually hits first: the app stalls at login or loads a blank garage screen. Vehicle status can then go stale, so range, tire pressure, lock state, and charge level stop updating while remote lock or climate commands time out. Booking a service slot and checking charging history can fail too, and the trouble is often partial: one owner gets in while another cannot, and remote commands may fail for one vehicle but work for the next. This page shows whether public user reports are above their usual level in 15-minute windows over the last 24 hours, so a local spike can look large even when the service works for most owners.

Servers and network

My BMW IP address, servers and network

IPv4 addresses
23.36.162.205
Show all 2
  • 23.36.162.209
IPv6 addresses
2a02:26f0:3500:18::1724:a28e
Show all 2
  • 2a02:26f0:3500:18::1724:a299
Network
AS20940 · Akamai International B.V., registered in the United States
Served through
Akamai
DNS hosted by
its own name servers (bmw.de)
HTTPS certificate
Issued by GlobalSign nv-sa, valid until 23 Apr 2027 (173 days)
HTTP/3
Not advertised
Our check
No answer within 10 seconds

Checked from our server in Frankfurt, Germany, 4 days ago, for www.bmw.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from www.bmw.com. Fastest from Milan (25 ms), slowest from Madrid (438 ms). Every location connected through Akamai International B.V. (AS20940), using 11 different addresses.

LocationResultTimeAddress reached
FrankfurtGermanyUp · HTTP 30135 ms104.126.37.163
ViennaAustriaUp · HTTP 30139 ms104.83.4.17
MilanItalyUp · HTTP 30125 ms173.222.106.163
ParisFranceUp · HTTP 30150 ms23.222.250.239
AmsterdamNetherlandsUp · HTTP 30181 ms104.110.240.170
MadridSpainUp · HTTP 301438 ms2.19.183.36
WarsawPolandUp · HTTP 301100 ms23.36.162.205
Los AngelesUSAUp · HTTP 301237 ms173.223.234.196
São PauloBrazilUp · HTTP 30136 ms2.16.169.10
SingaporeSingaporeUp · HTTP 30178 ms23.52.40.16
TokyoJapanUp · HTTP 301261 ms23.53.3.141

Checked with check-host.net from its servers in these cities 4 days ago, for www.bmw.com. Time is how long each server took to load the page.

Questions

My BMW FAQ

Is My BMW down right now?
The status at the top of this page shows whether user reports for My BMW are above their usual level, based on 15-minute windows over the last 24 hours. It is not a live probe of the service; reports come from users of a public outage-reporting service. If the app fails but bmw.com opens, or other apps work on the same Wi-Fi and cellular data, the problem is more likely on your phone or account. Sign out and back in, then try a different network before you blame the service.

Why does the My BMW app say my vehicle cannot be reached?
Remote lock and climate commands need the car's modem and the service to talk to each other. If the car sits in a garage with weak signal, the command can time out even when the app loads fine. Move the car into open air and try once more after you force close the app.

Why is my vehicle status out of date in the My BMW app?
The app shows the last status the car sent, and a parked car can go quiet to save its battery. Pull down to refresh. Then start a remote command such as lock; that can wake the vehicle and pull a fresh update. If the update still sticks while bmw.com works on the same phone, check the car's signal and stored login before you assume an outage.

Why does My BMW keep signing me out or rejecting my password?
A password change or an expired session can clear the login on your phone. Reset the BMW ID password from the sign-in screen, then sign in on bmw.com to confirm the account works there. If the website accepts the same credentials and the app still fails, delete the app and reinstall it before you try again.

How do I add a vehicle to the My BMW app with a VIN?
Open the garage screen in the app and choose to add a vehicle, then enter the VIN and follow the ownership check. The car needs active connected services and a BMW ID that matches the account; a used car can stay linked to the prior owner until that link is removed. If the app says the VIN is already assigned, ask the dealer to clear the old link before you try again.
For your site

Put the My BMW status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

My BMW status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/mybmw/"><img src="https://isitdownrightnow.app/badge/mybmw.svg" alt="My BMW status" height="20"></a>
Markdown, for README files
[![My BMW status](https://isitdownrightnow.app/badge/mybmw.svg)](https://isitdownrightnow.app/services/mybmw/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track My BMW

The status on this page comes from user-submitted problem reports for My BMW, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for My BMW, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. My BMW doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.