WhatsApp Business outages and problems
In the past 24 hours, 2 user reports came in for WhatsApp Business. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 1 report, about 23 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
WhatsApp Business in November 2026
- Problem reports in November
- 0
Monthly report for November 2026
What went wrong
What people said was wrong in recent problem reports for WhatsApp Business worldwide.
Share of 6 recent reports that said what was wrong, from every country listed below.
WhatsApp Business reports around the world
In the last 24 hours, 106 problem reports about WhatsApp Business came in from 18 countries. Right now reports are at the usual level in every country.
- Outage now
- Problems now
- Normal
| Country | Now | Last hour | 24 hours |
|---|---|---|---|
| Brazil | Normal | 2 | 53 |
| Pakistan | Normal | 0 | 13 |
| India | Normal | 0 | 8 |
| Mexico | Normal | 0 | 7 |
| The US | Normal | 0 | 3 |
| France | Normal | 0 | 3 |
| The UK numbers above | Normal | 0 | 3 |
| The Netherlands | Normal | 0 | 2 |
| Colombia | Normal | 0 | 2 |
| Indonesia | Normal | 0 | 2 |
| Spain | Normal | 0 | 2 |
| Turkey | Normal | 0 | 2 |
Each country's status compares its reports with the usual level there. 32 more countries had 6 reports in the last 24 hours. Map outlines: Natural Earth.
WhatsApp Business problem spikes, last 30 days
Since 12 October, WhatsApp Business had no outage spikes or periods of elevated reports.
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: no data
- Tue 6 Oct: no data
- Wed 7 Oct: no data
- Thu 8 Oct: no data
- Fri 9 Oct: no data
- Sat 10 Oct: no data
- Sun 11 Oct: no data
- Mon 12 Oct: 1 report
- Tue 13 Oct: 0 reports
- Wed 14 Oct: 0 reports
- Thu 15 Oct: 0 reports
- Fri 16 Oct: 5 reports
- Sat 17 Oct: 0 reports
- Sun 18 Oct: 0 reports
- Mon 19 Oct: 0 reports
- Tue 20 Oct: 1 report
- Wed 21 Oct: no data
- Thu 22 Oct: 0 reports
- Fri 23 Oct: 0 reports
- Sat 24 Oct: 0 reports
- Sun 25 Oct: 0 reports
- Mon 26 Oct: 1 report
- Tue 27 Oct: 0 reports
- Wed 28 Oct: 1 report
- Thu 29 Oct: 4 reports
- Fri 30 Oct: 2 reports
- Sat 31 Oct: 2 reports
- Sun 1 Nov: 0 reports
By country
Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.
- Brazil217
- Pakistan34
- Mexico30
- The UK12
- Argentina11
- Spain11
- France10
- Indonesia10
Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 12 October 2026. Monthly reports for all services
How to fix WhatsApp Business not working
WhatsApp Business is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach whatsapp.com over your own connection, right now. Nothing is sent to us or stored.
Restart the app and test your connection
Force stop the app and open it again; on Android that's Settings > Apps > WhatsApp Business > Force stop. Then switch between Wi-Fi and mobile data. A blocked network or a weak signal stops messages from sending while everything else looks normal, so test both.
Set the phone clock to automatic
A clock that drifts a few minutes off breaks the connection to the servers, so open the date and time settings on your phone and switch on Set automatically (on stock Android it sits under Settings > System > Date & time). Do the same for the time zone, then reopen the app.
Clear the app cache
On Android, go to Settings > Apps > WhatsApp Business > Storage & cache and tap Clear cache, which drops temporary files without touching your chats. Don't tap Clear storage, since that wipes the account data held on the phone. iPhone has no cache option at all, so jump to the reinstall step instead.
Update or reinstall the app
Check the Play Store or App Store for an update first. If that doesn't help, back up chats under Settings > Chats > Chat backup, uninstall the app, then install it again and restore the backup when you register with the same number. A verification code that never arrives usually clears up after a reinstall, so request it once more.
While WhatsApp Business is down: what to use instead
- Phone call Call the customer's regular number if a stuck chat is holding up an order and you need a spoken answer.
- SMS Send a text when you only need a quick confirmation and the other person may not have another chat app installed.
- Signal Switch to Signal if both sides already use it and the conversation must stay private while the app is unavailable.
- Email Email the order detail or invoice when the reply can wait and you want a written record.
Fix WhatsApp Business on Windows, Mac, Android and iPhone
WhatsApp Business on Windows
- Fix
- Restart the WhatsApp Business desktop app or try accessing it via your web browser. Ensure that Windows Defender Firewall is not blocking the app's network access.
- Check
- Look for a persistent 'Connecting' status or a yellow banner at the top of the WhatsApp Business desktop app. You can also check if the web version fails to load your chats.
ping whatsapp.comTest whether WhatsApp Business's servers replynslookup whatsapp.comCheck that WhatsApp Business's DNS resolvestracert whatsapp.comTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadWhatsApp Business on Mac
- Fix
- Force quit the WhatsApp Business app and reopen it, or clear your browser cache if using the web version. Check your macOS System Settings to ensure the app has permission to access the network.
- Check
- Verify if the WhatsApp Business Mac app is stuck on 'Connecting' or fails to sync your QR code. Try opening other websites to see if the issue is specific to the service.
ping -c 4 whatsapp.comTest whether WhatsApp Business's servers replynslookup whatsapp.comCheck that WhatsApp Business's DNS resolvestraceroute whatsapp.comTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadWhatsApp Business on Android
- Fix
- Clear the WhatsApp Business app cache in your Android settings and check the Google Play Store for updates. Toggle your Wi-Fi or mobile data off and on to refresh your connection.
- Check
- Check if your sent messages in WhatsApp Business are stuck on a clock icon instead of showing checkmarks. A persistent 'Connecting...' banner at the top of your chat list also indicates a connection issue.
WhatsApp Business on iPhone and iPad
- Fix
- Update WhatsApp Business through the App Store and ensure cellular data permissions are enabled in your iOS settings. Restart your iPhone or toggle Airplane Mode to reset your network connection.
- Check
- Look for the 'Connecting...' status bar at the top of the WhatsApp Business chat screen. If your messages fail to send and display a red exclamation mark or a clock icon, the service may be down.
What happens when WhatsApp Business goes down
WhatsApp Business is a messaging app for shops, salons, repair services, and online sellers who answer customers from a phone or the web. An outage cuts replies, order confirmations, catalog shares, and business profile details.
Messages often stall first: you hit send and the clock icon sits there, or the chat shows 'Waiting for this message' while the customer sees nothing. Voice notes fail to upload, calls do not ring, catalog images open blank, and the business profile can load without its photo. Quick replies still show; sending one can hang. Trouble is often partial or regional, since one phone, one network, one account, or one country can break while another works, and the status at the top shows whether problem reports are above their usual level, counted in 15-minute windows over the last 24 hours; this site does not ping or monitor the service itself.
WhatsApp Business IP address, servers and network
- IPv4 address
- 57.144.245.32
- IPv6
- 2a03:2880:f37c:120:face:b00c::167
- Network
- AS32934 · Facebook, Inc., registered in Ireland
- DNS hosted by
- its own name servers (whatsapp.net)
- HTTPS certificate
- Issued by DigiCert Inc, valid until 6 Nov 2026 (5 days)
- HTTP/3
- Supported
- Our check
- Answered in 398 ms
Checked from our server in Frankfurt, Germany, 2 days ago, for www.whatsapp.com. Visitors elsewhere may see different addresses.
Checked from 11 places around the world
All 11 locations got an answer from www.whatsapp.com. Fastest from Frankfurt (319 ms), slowest from Singapore (495 ms). Every location connected through Facebook, Inc. (AS32934), using 11 different addresses.
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up | 319 ms | 57.144.155.32 |
| ViennaAustria | Up | 424 ms | 31.13.84.51 |
| MilanItaly | Up | 325 ms | 31.13.86.51 |
| ParisFrance | Up | 477 ms | 157.240.196.60 |
| AmsterdamNetherlands | Up | 330 ms | 57.144.223.32 |
| MadridSpain | Up | 373 ms | 57.144.119.32 |
| WarsawPoland | Up | 427 ms | 57.144.111.32 |
| Los AngelesUSA | Up | 341 ms | 57.144.5.32 |
| São PauloBrazil | Up | 323 ms | 57.144.233.32 |
| SingaporeSingapore | Up | 495 ms | 57.144.187.32 |
| TokyoJapan | Up | 367 ms | 57.144.45.32 |
Checked with check-host.net from its servers in these cities 4 days ago, for www.whatsapp.com. Time is how long each server took to load the page.
WhatsApp Business FAQ
Is WhatsApp Business down right now?
Why does WhatsApp Business say my phone number is already registered when I try to set it up?
Why won't my WhatsApp Business catalog load for customers?
Why does WhatsApp Business Web keep logging me out?
What does the clock icon next to a WhatsApp Business message mean?
How we track WhatsApp Business
The status on this page comes from user-submitted problem reports for WhatsApp Business, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for WhatsApp Business, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. WhatsApp Business doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.