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Is Ubisoft Connect down right now? Live status and outage tracker

No, Ubisoft Connect is up.

No widespread outage detected. 5 user reports in the last hour is within the normal range.

Live Data refreshes every 5 minutes
Not working for you? Help centre
User reports, last 24 hours, 15 minutes a segment: 96 flowing, 0 slow (elevated), 0 jammed (outage)

User reports, last 24 hours

51 reports in total, counted in 15-minute windows

In the last hour, 5 problem reports came in for Ubisoft Connect, against about 7 at this time on a usual day. Over the last 24 hours there were 51 reports. Worldwide, most recent reports were about server connection (53%) and login (33%). There has been no spike in reports since 6 October. These are user reports from the US, where most people report Ubisoft Connect problems.

Around the world right now: normal in 71 other countries. Most reports in the last hour: the UK 1 · Italy 1. By country

In the past 24 hours, 51 user reports came in for Ubisoft Connect. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day. The busiest 15-minute window had 4 reports, about 8 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Reports, last hour
5
None the hour before
Uptime, 24 h
100.00%
No outage windows
Last outage
None
In the last 24 hours
Busiest 15 minutes
4
4 reports, 8 h ago
Last 24 hours

Ubisoft Connect outages and problems

In the past 24 hours, 51 user reports came in for Ubisoft Connect. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 4 reports, about 8 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Ubisoft Connect stayed at their usual level the whole time.
This month

Ubisoft Connect in November 2026

Problem reports in November
17

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for Ubisoft Connect worldwide.

  1. Server Connection53%
  2. Login33%
  3. Downloads and updates7%
  4. Game Launch7%

Share of 15 recent reports that said what was wrong, from every country listed below.

World map

Ubisoft Connect reports around the world

In the last 24 hours, 110 problem reports about Ubisoft Connect came in from 19 countries. Right now reports are at the usual level in every country.

  • Outage now
  • Problems now
  • Normal
Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.
CountryNowLast hour24 hours
The US numbers above Normal 267
The UK Normal 15
Italy Normal 12
France Normal 08
Germany Normal 05
Brazil Normal 05
Canada Normal 02
Spain Normal 02
The Philippines Normal 02
Ukraine Normal 02
Serbia Normal 02
The Netherlands Normal 01

Each country's status compares its reports with the usual level there. 60 more countries had 7 reports in the last 24 hours. Map outlines: Natural Earth.

Last 30 days

Ubisoft Connect problem spikes, last 30 days

Since 6 October, Ubisoft Connect had no outage spikes or periods of elevated reports.

  • Sat 3 Oct: no data
  • Sun 4 Oct: no data
  • Mon 5 Oct: no data
  • Tue 6 Oct: 1 report
  • Wed 7 Oct: 1 report
  • Thu 8 Oct: 0 reports
  • Fri 9 Oct: 1 report
  • Sat 10 Oct: 3 reports
  • Sun 11 Oct: 3 reports
  • Mon 12 Oct: 4 reports
  • Tue 13 Oct: 4 reports
  • Wed 14 Oct: 0 reports
  • Thu 15 Oct: 0 reports
  • Fri 16 Oct: 0 reports
  • Sat 17 Oct: 0 reports
  • Sun 18 Oct: 0 reports
  • Mon 19 Oct: 0 reports
  • Tue 20 Oct: 0 reports
  • Wed 21 Oct: no data
  • Thu 22 Oct: 1 report
  • Fri 23 Oct: 0 reports
  • Sat 24 Oct: 4 reports
  • Sun 25 Oct: 1 report
  • Mon 26 Oct: 0 reports
  • Tue 27 Oct: 2 reports
  • Wed 28 Oct: 22 reports
  • Thu 29 Oct: 70 reports
  • Fri 30 Oct: 61 reports
  • Sat 31 Oct: 69 reports
  • Sun 1 Nov: 17 reports

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

  • The US205
  • Germany36
  • France26
  • The Philippines23
  • The UK20
  • Brazil13
  • Canada9
  • Italy9

Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 6 October 2026. Monthly reports for all services

Troubleshooting

How to fix Ubisoft Connect not working

Ubisoft Connect is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach ubisoft.com over your own connection, right now. Nothing is sent to us or stored.

  1. Restart Ubisoft Connect and your PC

    Close it from the system tray. Open it again from the desktop shortcut; if it stays on the loading screen or refuses to sign in, restart your PC.

  2. Sign out of Ubisoft Connect

    Open your profile menu from the top right corner and choose Log Out. Sign back in with your account details; if the login screen spins or says the service is unavailable, close the app and reopen it before you enter your password again.

  3. Clear the Ubisoft Connect cache

    Close the app. Open File Explorer and go to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache; delete the files inside that folder but leave the folder itself alone, then start the app again.

  4. Reinstall Ubisoft Connect

    On Windows, open Settings, go to Apps > Installed apps, find the app, and choose Uninstall. Restart your PC. Then install the launcher again from the Ubisoft help centre and sign back in.

While Ubisoft Connect is down: what to use instead

  • Offline mode in the PC client If you have signed in on this PC before, open the app menu and pick the option to go offline, and you can launch single-player games that don't need an online check.
  • Ubisoft account on the website Sign in through a browser to see whether the problem is your account or only the desktop app.
  • Ubisoft help centre The help centre has articles on sign-in and connection errors, and you can open a support ticket there if the client keeps failing after the outage ends.
  • Games from Steam or GOG Play something from another library while you wait, but skip Ubisoft titles bought on Steam because they still launch through Ubisoft Connect.
Your device

Fix Ubisoft Connect on Windows, Mac, Android and iPhone

Ubisoft Connect on Windows

Fix
Run the Ubisoft Connect client as administrator and disable any active VPNs or proxy servers that might interfere with the connection. You can also try clearing the Ubisoft Connect cache folder in your installation directory.
Check
Look for connection error codes within the Ubisoft Connect launcher or check if the client remains stuck on the 'Initializing' screen. You can also verify the service status on the official Ubisoft Help website.
Command Prompt
ping ubisoft.comTest whether Ubisoft Connect's servers reply
nslookup ubisoft.comCheck that Ubisoft Connect's DNS resolves
tracert ubisoft.comTrace where the connection drops
ipconfig /flushdnsClear the DNS cache, then reload

Ubisoft Connect on Mac

Fix
Access the Ubisoft Connect service via a web browser and clear your browser's cache and cookies if the page fails to load. Ensure that your firewall or browser extensions are not blocking connections to Ubisoft's domains.
Check
Attempt to sign in to your account on the Ubisoft Connect website to see if the login servers respond. If the website loads but you cannot log in, the authentication servers may be down.
Terminal
ping -c 4 ubisoft.comTest whether Ubisoft Connect's servers reply
nslookup ubisoft.comCheck that Ubisoft Connect's DNS resolves
traceroute ubisoft.comTrace where the connection drops
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Ubisoft Connect on Android

Fix
Force close the Ubisoft Connect app from your device settings and clear the app's cache. If connection issues persist, check the Google Play Store for any pending updates or reinstall the app.
Check
Launch the Ubisoft Connect app to see if your profile, stats, and friends list fail to load. If you receive a persistent connection error pop-up, the mobile servers are likely offline.

Ubisoft Connect on iPhone and iPad

Fix
Restart the Ubisoft Connect app by swiping it closed from the App Switcher and reopening it. You can also try switching from Wi-Fi to cellular data, or reinstalling the app from the App Store.
Check
Open the Ubisoft Connect app on your iPhone or iPad and check if the home feed displays connection errors. If the app fails to authenticate your login credentials, the service is likely experiencing an outage.
Busiest times

When people report Ubisoft Connect problems

The busiest hour for reports about Ubisoft Connect is 03:00 to 04:00 Central European time, and the busiest day is Thursday.

By hour of the day

  • 00:00 to 01:00: 0.75 reports on an average day
  • 01:00 to 02:00: 0.59 reports on an average day
  • 02:00 to 03:00: 0.85 reports on an average day
  • 03:00 to 04:00: 0.92 reports on an average day
  • 04:00 to 05:00: 0.59 reports on an average day
  • 05:00 to 06:00: 0.5 reports on an average day
  • 06:00 to 07:00: 0.4 reports on an average day
  • 07:00 to 08:00: 0.11 reports on an average day
  • 08:00 to 09:00: 0.47 reports on an average day
  • 09:00 to 10:00: 0.15 reports on an average day
  • 10:00 to 11:00: 0.08 reports on an average day
  • 11:00 to 12:00: 0.1 reports on an average day
  • 12:00 to 13:00: 0.08 reports on an average day
  • 13:00 to 14:00: 0.17 reports on an average day
  • 14:00 to 15:00: 0.2 reports on an average day
  • 15:00 to 16:00: 0.19 reports on an average day
  • 16:00 to 17:00: 0.31 reports on an average day
  • 17:00 to 18:00: 0.3 reports on an average day
  • 18:00 to 19:00: 0.35 reports on an average day
  • 19:00 to 20:00: 0.64 reports on an average day
  • 20:00 to 21:00: 0.73 reports on an average day
  • 21:00 to 22:00: 0.47 reports on an average day
  • 22:00 to 23:00: 0.75 reports on an average day
  • 23:00 to 00:00: 0.8 reports on an average day

By day of the week

  • Monday: 1.2 reports on an average Monday
  • Tuesday: 1.8 reports on an average Tuesday
  • Wednesday: 7.7 reports on an average Wednesday
  • Thursday: 23 reports on an average Thursday
  • Friday: 15 reports on an average Friday
  • Saturday: 19 reports on an average Saturday
  • Sunday: 6.3 reports on an average Sunday

Each bar is the average number of user reports in that hour, or on that day of the week, from 25 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Ubisoft Connect goes down

Ubisoft Connect is the account and launcher service for Ubisoft games on PC and consoles, and players rely on it for their friends list, cloud saves, challenges and rewards, and the in-game overlay. When it goes down, you can't sign in, load your saves, join friends, or launch a game that needs an online check.

Sign-in fails first. You see 'A Ubisoft service is currently unavailable' when you open the launcher or a game. Your friends list and invites can sit empty, cloud saves stop syncing, the in-game overlay refuses to open, and challenges stop tracking, so progress from one PC can overwrite progress from another. Single-player games with an online check can block you before the main menu; online matches in Rainbow Six Siege or For Honor often fail to connect, and trouble is often partial, so one platform or region can fail while another works.

Servers and network

Ubisoft Connect IP address, servers and network

IPv4 addresses
3.160.150.105
Show all 4
  • 3.160.150.109
  • 3.160.150.112
  • 3.160.150.68
IPv6 addresses
2600:9000:275b:2000:5:ba7e:5540:93a1
Show all 8
  • 2600:9000:275b:3200:5:ba7e:5540:93a1
  • 2600:9000:275b:6c00:5:ba7e:5540:93a1
  • 2600:9000:275b:7e00:5:ba7e:5540:93a1
  • 2600:9000:275b:a400:5:ba7e:5540:93a1
  • 2600:9000:275b:b600:5:ba7e:5540:93a1
  • 2600:9000:275b:ee00:5:ba7e:5540:93a1
  • 2600:9000:275b:f000:5:ba7e:5540:93a1
Network
AS16509 · Amazon.com, Inc., registered in the United States
Served through
Amazon CloudFront · our check was answered by its Frankfurt (FRA) data centre
DNS hosted by
its own name servers (ubisoft.com)
HTTPS certificate
Issued by Amazon, valid until 2 Mar 2027 (120 days)
HTTP/3
Supported
Our check
Answered in 392 ms

Checked from our server in Frankfurt, Germany, 11 h ago, for www.ubisoft.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from www.ubisoft.com. Fastest from Los Angeles (102 ms), slowest from Tokyo (1,307 ms). Every location connected through Amazon.com, Inc. (AS16509), using 11 different addresses.

LocationResultTimeAddress reached
FrankfurtGermanyUp · HTTP 302121 ms3.160.150.112data centre in Frankfurt
ViennaAustriaUp · HTTP 302187 ms3.165.206.88data centre in Vienna
MilanItalyUp · HTTP 302144 ms99.86.171.33data centre in Milan
ParisFranceUp · HTTP 302148 ms99.86.109.36data centre in Paris
AmsterdamNetherlandsUp · HTTP 302137 ms13.224.230.51data centre in Brussels
MadridSpainUp · HTTP 302125 ms13.224.83.85data centre in Madrid
WarsawPolandUp · HTTP 302190 ms3.160.150.109data centre in Frankfurt
Los AngelesUSAUp · HTTP 302102 ms99.84.215.102data centre in Los Angeles
São PauloBrazilUp · HTTP 302366 ms3.166.152.95data centre in Miami
SingaporeSingaporeUp · HTTP 3021,236 ms52.222.177.122data centre in London
TokyoJapanUp · HTTP 3021,307 ms3.160.150.68data centre in Frankfurt

Checked with check-host.net from its servers in these cities 11 h ago, for www.ubisoft.com. Time is how long each server took to load the page. Data-centre cities come from the names the network gives its servers.

Questions

Ubisoft Connect FAQ

Is Ubisoft Connect down right now?
The status at the top of this page shows whether user problem reports are above their usual level, counted in 15-minute windows over the last 24 hours. Test your side first. Open the app on another network or device, then try the website in a browser; if the same sign-in or sync error follows you there, the trouble is likely local to your account or setup.

Why does Ubisoft Connect say a Ubisoft service is currently unavailable?
That message usually means the app cannot reach the account or cloud save servers. If your internet works for other sites, wait a few minutes and try again; if it repeats on a different network, the outage is likely on their end. The help centre at https://www.ubisoft.com/en-us/help has steps for your platform.

My Ubisoft Connect friends list and overlay will not load in game. What should I do?
Close the game and the app, then launch the app first and sign in before you start the game again. If the overlay still does not appear, check the in-game overlay setting and your antivirus, because both can block it. A friends list that stays empty often clears after a sign-out and sign-in.

Why are my Ubisoft Connect cloud saves not syncing between PC and console?
Cloud saves need the game to support them and the same account on both devices. If the app shows a sync conflict, pick the save with the newer timestamp before you continue, because choosing wrong can overwrite progress. Sign out and back in, then start the game from the app so it can sync before the title loads.

I bought something on the Ubisoft Store but it is not showing in my account. What can I do?
Purchases can take a short while to appear, especially if the payment is still pending. Confirm the order in your email, then sign out of the app and sign back in so the entitlement refreshes. If it still does not appear, contact the help centre with your order number.
For your site

Put the Ubisoft Connect status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

Ubisoft Connect status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/uplay/"><img src="https://isitdownrightnow.app/badge/uplay.svg" alt="Ubisoft Connect status" height="20"></a>
Markdown, for README files
[![Ubisoft Connect status](https://isitdownrightnow.app/badge/uplay.svg)](https://isitdownrightnow.app/services/uplay/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Ubisoft Connect

The status on this page comes from user-submitted problem reports for Ubisoft Connect, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Ubisoft Connect, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Ubisoft Connect doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.