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Banorte banorte.com Live · Operational

Is Banorte down right now? Live status and outage tracker

No, Banorte is up.

No widespread outage detected. 7 user reports in the last hour is within the normal range.

Reports, last hour: 7
Usual at this hour: ≈ 4
Vs the hour before: −85%

User reports, last 24 hours, one bar per 15 minutes. Dashed line: the usual level. 92 normal · 2 elevated · 2 outage

Not working for you?

Last spike 1 h ago · Updated just now · Data refreshes every 5 minutes

01 · User reports

7 reports in the last hour

From a public outage-reporting feed, counted in 15-minute windows. The verdict above is based on these.

02 · Our check, Frankfurt

No answer within 10 seconds

Our server loaded www.banorte.com less than an hour ago. Behind Akamai.

Last 24 hours

Banorte outages and problems

User reports, last 24 hours

155 reports in total, counted in 15-minute windows

In the last hour, 7 problem reports came in for Banorte, against about 4 at this time on a usual day. Over the last 24 hours there were 155 reports. The last spike in reports was 1 h ago and lasted 45 min. These are user reports from Mexico, where most people report Banorte problems.

NormalClose to the usual level23 h · 96 reports
ElevatedMore than 1.5 times the usual level30 min · 26 reports
OutageMore than twice the usual level and far above the day's average30 min · 33 reports
Usual levelWhat a usual day sees at that timeAbout 4 an hour now

Reports, last hour

85% on the hour before

Uptime, 24 h

97.92%

30 min of outage

Last outage

1 h ago

Lasted 45 min

Busiest 15 minutes

21 reports, 1 h ago

Banorte status card: No, Banorte is up. User reports over the last 24 hours. — **Share this status**The picture people see when this page is shared: the answer and the last 24 hours of reports.
Image

In the past 24 hours, 155 user reports came in for Banorte. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 97.92% uptime for the day.

The most recent spike big enough to count as an outage was 1 hour ago. The busiest 15-minute window of the day had 21 reports, about 1 hour ago.

Outage

Ended 1 h ago

Lasted 45 min

21peak reports
Elevated reports

Ended 20 h ago

Lasted 15 min

11peak reports

This month

Banorte in November 2026

Problem reports in November (since 3 November): 182

Monthly report for November 2026

People who report a problem with Banorte to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

Sitio web
Banca móvil
Banca en línea
Transferencias
Iniciar sesión
App

Last 30 days

Banorte problem spikes, last 30 days

Since 3 November, Banorte had 1 outage spike and 1 period of elevated reports. The longest lasted 45 min, on 5 November.

Outage

Thu 5 Nov, 01:01–01:46

Lasted 45 min

28peak reports
Elevated reports

Wed 4 Nov, 06:31–06:46

Lasted 15 min

11peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services

Troubleshooting

How to fix Banorte not working

Banorte is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach banorte.com over your own connection, right now. Nothing is sent to us or stored.

Restart Banorte Móvil
Close Banorte Móvil from the app switcher, then open it again and sign in once. On iPhone, swipe up from the bottom and pause, then swipe the app card up; on Android, tap Recents and swipe the app card away.
Switch the Banorte connection
Move from Wi-Fi to mobile data, or from mobile data to a trusted Wi-Fi network, then try the same login or transfer again. On iPhone, open Settings > Cellular and turn on Banorte Móvil if the switch is off; on Pixel Android, open Settings > Network & internet > Internet and pick the active network.
Clear banorte.com site data
Use this if banorte.com opens but Banco en Línea sends you back to sign-in or hangs after you enter your credentials. On iPhone, open Settings > Safari > Advanced > Website Data, search for banorte, then swipe left on the site entry and tap Delete.
Update or reinstall the app
Update first: on iPhone, open App Store > profile icon > Available Updates; on Android, open Play Store > profile icon > Manage apps & device > Updates available. If you delete and reinstall Banorte Móvil, expect to set up app access again, and do this only when you have your card and account details with you.

While Banorte is down: what to use instead

Banco en Línea If Banorte Móvil will not open or gets stuck after login, try the web banking site from a browser for balances and transfers.
Debit or credit card For store payments, use your physical card while app transfers or card controls are unavailable.
ATM or branch Use an ATM or branch for cash, deposits, and account help when the app or site cannot finish the action.
Another Mexican bank app If you also bank with BBVA México, Santander México, or Citibanamex, send a SPEI from that app instead of waiting on the broken session.

Same time

Problems at the same time as Banorte

Since 3 November, all 2 of Banorte's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of Banorte's spikes overlapped one of theirs.

During the latest spike

Banorte: Thu 5 Nov, 01:01 to 01:46

83 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Banorte problems

The busiest hour for reports about Banorte is 01:00 to 02:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Banorte goes down

Banorte is a Mexican bank with personal and business accounts, cards, loans, and insurance tied to its branch and digital banking network. People in Mexico rely on it for payments and transfers, so an outage can interrupt everyday money movement.

During trouble, Banorte Móvil and online banking are usually where people notice it first. The app may reject login, hang after the password or token step, show old balances, or display a message asking you to try again later. Transfers can fail or stay pending, and card payments may be declined even when the account has funds. Problems are often partial, with one channel affected while ATMs or card purchases still work, and reports can cluster by region or by bank service.

Servers and network

Banorte IP address, servers and network

IPv4 addresses: 2.20.142.42
Show all 2
2.20.143.49
IPv6: Not offered
Network: AS20940 · Akamai International B.V., registered in the Netherlands
Served through: Akamai
DNS hosted by: Akamai
HTTPS certificate: Issued by DigiCert Inc, valid until 5 Dec 2026 (29 days)
HTTP/3: Not advertised
Our check: No answer within 10 seconds

Checked from our server in Frankfurt, Germany, less than an hour ago, for www.banorte.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Questions

Banorte FAQ

Is Banorte down right now?

The status at the top of this page shows whether user problem reports for Banorte are above their usual level, counted in 15-minute windows over the last 24 hours. Those reports go to a public outage-reporting service; this site does not monitor the bank or collect reports itself. If the chart looks normal, switch between Wi-Fi and mobile data, restart the app, update it, and try Banco en Línea in a browser.

Why does Banorte Móvil stay on the loading screen or reject my login?

The app can hang when it cannot reach the bank or when old session data on your phone is stuck. Close the app and reopen it; if it still loops, check for an update and restart the phone. If login attempts keep failing, stop trying for a bit so you do not trigger extra security checks.

Why is my SPEI transfer from Banorte not going through?

A SPEI transfer can fail before confirmation, or it can leave your account while the receiving bank takes longer to show it. Check your account movements before sending the same payment again. Duplicate transfers hurt.

Why can I see my account balance but my Banorte card purchase fails?

App access and card authorization are separate systems, so one can work while the other rejects a purchase. A store decline can come from the payment network, the merchant terminal, card controls, or your available balance. If several terminals fail, check the card settings in the app and keep the declined receipt until the movement appears or drops off.

What should I try if Banco en Línea will not accept the Token Celular code?

Token Celular depends on the registered phone, so trouble often starts after a device change or app reset. Check that the phone has the correct date and time, then open Banorte Móvil before requesting a new code. If you changed phones, the token may need to be activated again through the bank's normal process.

Official channels

Contact Banorte support

Tip: Banorte doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.

For your site

Put the Banorte status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/banorte/"><img src="https://isitdownrightnow.app/badge/banorte.svg" alt="Banorte status" height="20"></a>

Markdown, for README files

[![Banorte status](https://isitdownrightnow.app/badge/banorte.svg)](https://isitdownrightnow.app/services/banorte/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Banorte

The status on this page comes from user-submitted problem reports for Banorte, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Banorte, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Banorte doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.