myCanal outages and problems
User reports, last 24 hours
28 reports in total, counted in 15-minute windows
No problem reports came in for myCanal in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 28 reports. Most recent reports were about app (50%) and login (33%). There has been no spike in reports since 3 November. These are user reports from France, where most people report myCanal problems.
- NormalClose to the usual level24 h · 28 reports
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's averageNone in this chart
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 28 user reports came in for myCanal. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 3 reports, about 15 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
myCanal in November 2026
- Problem reports in November (since 3 November)
- 28
Monthly report for November 2026
What went wrong
What people said was wrong in recent problem reports for myCanal.
Share of 6 recent reports that said what was wrong.
myCanal problem spikes, last 30 days
Since 3 November, myCanal had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services
How to fix myCanal not working
myCanal is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach mycanal.fr over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not myCanal.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While myCanal is down: what to use instead
- myCanal website Try the browser version if the mobile or TV app opens but playback, sign in, or casting fails.
- CANAL+ decoder or TV box Use your decoder or operator TV box if your subscription includes the channel there and only the app side is broken.
- Netflix Pick it when you just need a film or series while you wait for the service to come back.
- Prime Video Use it as a backup for general streaming if your account is active and you are not trying to watch a CANAL+ live channel.
myCanal IP address, servers and network
- IPv4 addresses
- 152.89.172.56
Show all 3
- 81.92.94.54
- 81.92.95.55
- IPv6 addresses
- 2a01:c8:100::54
Show all 3
- 2a01:c8:101::55
- 2a09:35c0:102::56
- Network
- AS209510 · NAMESHIELD SAS, registered in France
- DNS hosted by
- its own name servers (perf1.fr)
- HTTPS certificate
- Issued by DigiCert Inc, valid until 5 Mar 2027 (119 days)
- HTTP/3
- Not advertised
- Our check
- Answered in 62 ms (it turned away our automated check, which is common)
Checked from our server in Frankfurt, Germany, 1 h ago, for mycanal.fr. Visitors elsewhere may see different addresses.
Service updates from @mycanal
No posts about problems from @mycanal in the last 14 days. The latest is from .
Contact myCanal support
Tip: myCanal doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
Put the myCanal status on your site
Paste one of these into a web page, a blog post or a README: a small badge, or a card with the chart. Both show the same status as this page, based on user problem reports, and link back here.
<a href="https://isitdownrightnow.app/services/mycanal/"><img src="https://isitdownrightnow.app/badge/mycanal.svg" alt="myCanal status" height="20"></a>[](https://isitdownrightnow.app/services/mycanal/)A live card with the chart
The status, reports in the last hour and the last 24 hours, updated every 5 minutes. Use the frame, or the image where frames are not allowed, such as newsletters.
<iframe src="https://isitdownrightnow.app/embed/mycanal/" title="myCanal status" width="100%" height="230" style="border:0;max-width:560px" loading="lazy"></iframe>
<p><a href="https://isitdownrightnow.app/services/mycanal/">myCanal status</a> from IsItDownRightNow.app</p><a href="https://isitdownrightnow.app/services/mycanal/"><img src="https://isitdownrightnow.app/share/mycanal.png" alt="myCanal status: problem reports over the last 24 hours" width="600" height="315" loading="lazy"></a>Badge, frame and image load no scripts from other sites and set no cookies; people who see them on your page load them from our server. More for journalists.
How we track myCanal
The status on this page comes from user-submitted problem reports for myCanal, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for myCanal, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. myCanal doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.