My Social Security outages and problems
In the past 24 hours, 19 user reports came in for My Social Security. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 3 reports, about 2 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
My Social Security in October 2026
- Problem reports in October (since 27 October)
- 20
Monthly report for October 2026
What people said was wrong in recent problem reports for My Social Security, as a share of those reports:
- 100% Forms & Applications
Where My Social Security problem reports come from
Recent reports came from 9 areas. The most came from around Seattle, WA, Portland, OR and San Diego, CA. Share of recent reports by area, named after its biggest town:
- 21% Seattle, WA
- 14% Portland, OR
- 14% San Diego, CA
- 7% Cincinnati, OH
- 7% Atlanta, GA
- 7% St. Petersburg, FL
From 14 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.
My Social Security problem spikes, last 30 days
Since 27 October, My Social Security had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services
How to fix My Social Security not working
My Social Security is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach ssa.gov over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not My Social Security.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While My Social Security is down: what to use instead
- Social Security phone line Call the phone line when your benefit question can wait for a representative; a person can answer many of the same questions while the account page will not load.
- Local field office Visit a field office with photo ID if you need help with a replacement card or a benefit issue the online account cannot handle.
- Public Social Security website Use the public pages of the Social Security website for general program information and forms when the signed-in area fails.
- Paper forms by mail Mail a paper form if a replacement card or record correction cannot be finished online.
My Social Security IP address, servers and network
Checking ssa.gov from our server…
Put the My Social Security status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/my-social-security/"><img src="https://isitdownrightnow.app/badge/my-social-security.svg" alt="My Social Security status" height="20"></a>[](https://isitdownrightnow.app/services/my-social-security/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track My Social Security
The status on this page comes from user-submitted problem reports for My Social Security, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for My Social Security, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. My Social Security doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.