MWEB outages and problems
User reports, last 24 hours
29 reports in total, counted in 15-minute windows
No problem reports came in for MWEB in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 29 reports. There has been no spike in reports since 4 November. These are user reports from South Africa, where most people report MWEB problems.
- NormalClose to the usual level24 h · 29 reports
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's averageNone in this chart
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 29 user reports came in for MWEB. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 3 reports, about 8 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
MWEB in November 2026
- Problem reports in November (since 4 November)
- 30
Monthly report for November 2026
People who report a problem with MWEB to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:
- Mobile Internet
- Texting / SMS
- Broadband Internet
- TV
- Voice calls
- WiFi
- Mobile Signal
- Mobile Money
MWEB problem spikes, last 30 days
Since 4 November, MWEB had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 4 November 2026. Monthly reports for all services
How to fix MWEB not working
MWEB is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach mweb.co.za over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not MWEB.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While MWEB is down: what to use instead
- Mobile hotspot Use Vodacom, MTN, Telkom or Cell C data from a phone if your MWEB fibre or LTE connection is unusable and you need a short-term link.
- Another fixed connection Use a workplace line or a family member's fibre for large downloads, video calls or banking until your home service comes back.
- Mail app If webmail will not load, try the mail app already set up on your phone or computer, since saved IMAP or POP settings may still connect.
- Router and ONT restart If only your home is offline, restart the router and fibre ONT once, then wait a few minutes before changing settings.
MWEB IP address, servers and network
Checking mweb.co.za from our server…
Service updates from @MWEBTweets
No posts about problems from @MWEBTweets in the last 14 days. The latest is from .
Contact MWEB support
Tip: MWEB doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
Put the MWEB status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/mweb/"><img src="https://isitdownrightnow.app/badge/mweb.svg" alt="MWEB status" height="20"></a>[](https://isitdownrightnow.app/services/mweb/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track MWEB
The status on this page comes from user-submitted problem reports for MWEB, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for MWEB, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. MWEB doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.