Is Vidéotron down right now? Live status and outage tracker

Vidéotron outages and problems

In the past 24 hours, 242 user reports came in for Vidéotron. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 10 reports, about 20 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

• Elevated reports
  Ended 20 h ago

  Lasted 15 min
  10peak reports

Vidéotron in October 2026

Problem reports in October (since 28 October)

245

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for Vidéotron.

1. Broadband Internet50%
2. Mobile Internet16%
3. WiFi14%
4. TV9%
5. Voice calls5%
6. Texting / SMS4%

Share of 56 recent reports that said what was wrong.

Vidéotron problem spikes, last 30 days

Since 28 October, Vidéotron had no outage spikes, but 2 periods of elevated reports. The longest lasted 22 min, on 28 October.

• Elevated reports
  Wed 28 Oct, 21:31–21:48

  Lasted 17 min
  10peak reports
• Elevated reports
  Wed 28 Oct, 14:13–14:35

  Lasted 22 min
  13peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

How to fix Vidéotron not working

Vidéotron is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Vidéotron.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

While Vidéotron is down: what to use instead

• Mobile hotspot If your home connection drops, turn on a phone hotspot from a different carrier so a laptop or tablet stays online for messages and work.
• Public Wi-Fi Use a library or café Wi-Fi if you need email or a task that can wait.
• Website instead of app If the app stalls at sign-in, open the website in a browser to reach account pages and service notices.
• Support phone line Call the support line when the website will not let you submit a request and you need someone to look at a service problem.

Problems at the same time as Vidéotron

Since 28 October, all 2 of Vidéotron's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report Vidéotron problems

The busiest hour for reports about Vidéotron is 17:00 to 18:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 22 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

Vidéotron IP address, servers and network

Service updates from @videotron

No posts about problems from @videotron in the last 14 days. The latest is from .