U Mobile outages and problems
In the past 24 hours, 134 user reports came in for U Mobile. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 8 reports, about 18 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
U Mobile in October 2026
- Problem reports in October (since 28 October)
- 143
Monthly report for October 2026
What went wrong
What people said was wrong in recent problem reports for U Mobile.
Share of 35 recent reports that said what was wrong.
U Mobile problem spikes, last 30 days
Since 28 October, U Mobile had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services
How to fix U Mobile not working
U Mobile is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach u.com.my over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not U Mobile.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While U Mobile is down: what to use instead
- Another carrier SIM A spare phone on another network keeps urgent calls and texts open when the mobile connection fails.
- Wi-Fi network Connect to trusted Wi-Fi for messaging and browser tasks; it also keeps app-based calls running if your phone allows them.
- WhatsApp over Wi-Fi WhatsApp gives you a second route for messages and voice calls when normal mobile calls and texts will not connect.
- Physical reload card A reload card bought at a retailer counter works when the app will not load or in-app payment fails.
When people report U Mobile problems
The busiest hour for reports about U Mobile is 09:00 to 10:00 Central European time, and the busiest day is Wednesday.
By hour of the day
- 00:00 to 01:00: 0.28 reports on an average day
- 01:00 to 02:00: 0.16 reports on an average day
- 02:00 to 03:00: 0.04 reports on an average day
- 03:00 to 04:00: 0.38 reports on an average day
- 04:00 to 05:00: 0.17 reports on an average day
- 05:00 to 06:00: 0.51 reports on an average day
- 06:00 to 07:00: 0.1 reports on an average day
- 07:00 to 08:00: 0.33 reports on an average day
- 08:00 to 09:00: 0.37 reports on an average day
- 09:00 to 10:00: 0.66 reports on an average day
- 10:00 to 11:00: 0.23 reports on an average day
- 11:00 to 12:00: 0.16 reports on an average day
- 12:00 to 13:00: 0.17 reports on an average day
- 13:00 to 14:00: 0.37 reports on an average day
- 14:00 to 15:00: 0.42 reports on an average day
- 15:00 to 16:00: 0.46 reports on an average day
- 16:00 to 17:00: 0.58 reports on an average day
- 17:00 to 18:00: 0.27 reports on an average day
- 18:00 to 19:00: 0.29 reports on an average day
- 19:00 to 20:00: 0.1 reports on an average day
- 20:00 to 21:00: 0.2 reports on an average day
- 21:00 to 22:00: 0.07 reports on an average day
- 22:00 to 23:00: 0.12 reports on an average day
- 23:00 to 00:00: 0.08 reports on an average day
By day of the week
- Monday: 0 reports on an average Monday
- Tuesday: 0 reports on an average Tuesday
- Wednesday: 27 reports on an average Wednesday
- Thursday: 24 reports on an average Thursday
- Friday: 0 reports on an average Friday
- Saturday: 0 reports on an average Saturday
- Sunday: 0 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 22 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
U Mobile IP address, servers and network
Checking u.com.my from our server…
Service updates from @umobile
No posts about problems from @umobile in the last 14 days. The latest is from .
Put the U Mobile status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/umobile/"><img src="https://isitdownrightnow.app/badge/umobile.svg" alt="U Mobile status" height="20"></a>[](https://isitdownrightnow.app/services/umobile/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track U Mobile
The status on this page comes from user-submitted problem reports for U Mobile, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for U Mobile, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. U Mobile doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.