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Metro by T-Mobile metrobyt-mobile.com

Is Metro by T-Mobile down right now? Live status and outage tracker

Partly. Metro by T-Mobile has problems for some users.

Users are reporting a partial outage: 21 problem reports in the last hour, more than usual.

Problems Last spike on 27 Oct Updated 5 min ago Data refreshes every 5 minutes

What you can do

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

175 reports in total, counted in 15-minute windows

Normal
Elevated
Outage
Usual level

In the last hour, 21 problem reports came in for Metro by T-Mobile, against about 8 at this time on a usual day. Over the last 24 hours there were 175 reports, most about mobile signal (48%) and mobile internet (35%), from 59 areas led by Dallas, TX and Los Angeles, CA. The last spike in reports was 25 h ago and lasted 20 min. These are user reports from the US, where most people report Metro by T-Mobile problems.

Reports, last hour

75% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

8 reports, 15 min ago

Last 24 hours

Metro by T-Mobile outages and problems

In the past 24 hours, 175 user reports came in for Metro by T-Mobile. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 8 reports, about 15 minutes ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Metro by T-Mobile stayed at their usual level the whole time.

This month

Metro by T-Mobile in October 2026

Problem reports in October (since 27 October): 203

Monthly report for October 2026

What people said was wrong in recent problem reports for Metro by T-Mobile, as a share of those reports:

48% Mobile Signal
35% Mobile Internet
13% Website
4% Voice calls

Report map

Where Metro by T-Mobile problem reports come from

Each dot is a group of recent reports; bigger dots, more reports.

Recent reports came from 59 areas. The most came from around Dallas, TX, Los Angeles, CA and Detroit, MI. Share of recent reports by area, named after its biggest town:

10% Dallas, TX
8% Los Angeles, CA
4% Detroit, MI
3% Portland, OR
3% Toledo, OH
3% Boston, MA

From 177 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.

Last 30 days

Metro by T-Mobile problem spikes, last 30 days

Since 27 October, Metro by T-Mobile had no outage spikes, but 1 period of elevated reports.

Elevated reports

Tue 27 Oct, 20:19–20:40

Lasted 20 min

12peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services

Troubleshooting

How to fix Metro by T-Mobile not working

When Metro by T-Mobile itself is having trouble, these steps won't bring it back, but they will rule out anything on your side:

Your browser tries to reach metrobyt-mobile.com over your own connection, right now. Nothing is sent to us or stored.

Toggle Airplane Mode on the Metro line
Open Settings and turn Airplane Mode on for a few seconds, then turn it off. If the phone has two SIMs, confirm the Metro line is the one selected for mobile data under Settings > Cellular or Settings > Network & internet > SIMs.
Check your Metro account status
Open the Metro by T-Mobile app on Wi-Fi, sign in, and check the line status in the Account tab; a suspended line or a failed payment can stop calls and mobile data even when the phone shows bars. Settle any balance due, then restart the phone.
Refresh the Metro SIM or eSIM
Power the phone off and reseat the SIM card. For an eSIM, open Settings > Cellular on iPhone or Settings > Network & internet > SIMs on Android, then turn the line off and back on.
Reset network settings for the Metro line
On iPhone, open Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings and confirm the reset. That wipes saved Wi-Fi passwords and Bluetooth pairings, so try it after the simpler checks. On Android, look under Settings > System > Reset options for Reset Wi-Fi, mobile & Bluetooth, and use it only if the phone has that menu.

While Metro by T-Mobile is down: what to use instead

MyMetro website Use the account website in a browser when the app will not load, because you can sign in and make a payment there.
Metro store Go to a store and pay with a card or cash if in-app payment keeps failing and you need the account topped up.
Wi-Fi calling Turn on Wi-Fi calling on your phone when cellular calls fail, provided your phone supports it.
Customer care phone line Call customer care when chat will not open and you need a person to review the account.

Same time

Problems at the same time as Metro by T-Mobile

Since 27 October, Metro by T-Mobile's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

During the latest spike

Metro by T-Mobile: Tue 27 Oct, 20:19 to 20:40

18 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Metro by T-Mobile problems

The busiest hour for reports about Metro by T-Mobile is 20:00 to 21:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 21 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Metro by T-Mobile goes down

Metro by T-Mobile is a prepaid wireless service with stores and an app for account access. Prepaid customers and small business owners rely on it for calls, texts, mobile data, and account management, so an outage interrupts the basics: calls fail, texts sit unsent, data stalls, and the app may not load your balance.

Calls and texts are the first thing many people notice. Your phone may show 'No service' or 'Emergency calls only,' calls drop or go straight to voicemail, texts sit unsent, and mobile data crawls or stops even when Wi-Fi calling still works. The app and website can also fail to load account details or payment screens, which makes a partial outage feel bigger than it looks. Report levels at the top of each page show when problem reports rise above their usual level in 15-minute windows over the last 24 hours; the site does not ping or probe the network itself, so a local or regional problem can stand out while a wider outage fades into the usual background.

Servers and network

Metro by T-Mobile IP address, servers and network

Checking metrobyt-mobile.com from our server…

Questions

Metro by T-Mobile FAQ

Is Metro by T-Mobile down right now?

The status at the top of this page shows whether problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. It does not ping or probe the service itself. To rule out your side, switch between Wi-Fi and cellular data, try the MyMetro app on a second device, open the account page in a browser, and restart the phone; if only one device fails, the issue is local.

Why does the MyMetro app keep saying my password is wrong?

A saved password can fail after an app update, and the login page may reject a password that still works on the website. Try a browser login. Reset the password from the account login screen if that fails; if the reset email does not arrive, check the spam folder and confirm the email on your account.

Why does my phone show Emergency calls only on Metro by T-Mobile?

That message means the phone cannot make normal calls over the network, even though emergency calls still go through. Check the basics first. Airplane mode, SIM seating, account status, and a manual network search are the four things to test; a suspended line or unpaid balance can produce the same symptom. Try the SIM in another phone, because a bad card and a local coverage gap look alike from the handset.

Can I use my Metro by T-Mobile SIM in an unlocked phone?

Yes, with two conditions. The phone must support the network bands the service uses, and the SIM must be active. Move the SIM to the unlocked phone, then check that mobile data and picture messages work, because some handsets need the APN settings entered by hand; keep the original phone until calls and data pass a quick test.

Why does a payment fail on the Metro by T-Mobile website?

A card payment can fail when the billing address does not match or the bank blocks the charge as unusual. Try a different browser, clear the saved card, switch from Wi-Fi to cellular data, and use another payment method; do not keep resubmitting the same card because that can trigger more holds. Check the MyMetro app first.

For your site

Put the Metro by T-Mobile status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/metrobyt-mobile/"><img src="https://isitdownrightnow.app/badge/metrobyt-mobile.svg" alt="Metro by T-Mobile status" height="20"></a>

Markdown, for README files

[![Metro by T-Mobile status](https://isitdownrightnow.app/badge/metrobyt-mobile.svg)](https://isitdownrightnow.app/services/metrobyt-mobile/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Metro by T-Mobile

The status on this page comes from user-submitted problem reports for Metro by T-Mobile, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Metro by T-Mobile, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Metro by T-Mobile doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.