Is Surf Internet down right now? Live status and outage tracker

Surf Internet outages and problems

In the past 24 hours, 175 user reports came in for Surf Internet. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 97.92% uptime for the day.

The most recent spike big enough to count as an outage was 14 hours ago. The busiest 15-minute window of the day had 18 reports, about 14 hours ago.

• Outage
  Ended 14 h ago

  Lasted 15 min
  18peak reports
• Outage
  Ended 16 h ago

  Lasted 15 min
  13peak reports

Surf Internet in October 2026

Problem reports in October (since 27 October)

192

Monthly report for October 2026

What people said was wrong in recent problem reports for Surf Internet, as a share of those reports:

• 63% WiFi
• 30% Broadband Internet
• 7% Fixed Wireless Internet

Where Surf Internet problem reports come from

Recent reports came from 19 areas. The most came from around Chicago, IL, Detroit, MI and Indianapolis, IN. Share of recent reports by area, named after its biggest town:

• 64% Chicago, IL
• 7% Detroit, MI
• 4% Indianapolis, IN
• 3% South Bend, IN
• 2% Joliet, IL
• 2% Milwaukee, WI

From 177 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.

Surf Internet problem spikes, last 30 days

Since 27 October, Surf Internet had 2 outage spikes and 2 periods of elevated reports. The longest lasted 20 min, on 28 October.

• Outage
  Wed 28 Oct, 06:38–06:53

  Lasted 15 min
  25peak reports
• Outage
  Wed 28 Oct, 05:18–05:38

  Lasted 20 min
  15peak reports
• Elevated reports
  Wed 28 Oct, 01:12–01:27

  Lasted 15 min
  11peak reports
• Elevated reports
  Wed 28 Oct, 00:27–00:42

  Lasted 15 min
  10peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services

How to fix Surf Internet not working

Surf Internet is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Surf Internet.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

While Surf Internet is down: what to use instead

• Phone hotspot Turn on your phone's hotspot and connect your laptop to it when you need a short block of work and your home connection is out.
• Cellular data Use mobile data for maps and messages until the service comes back.
• Public Wi-Fi Head to a library or cafe with Wi-Fi for large downloads or video calls that cellular cannot carry well.
• Support call from your bill Call the support number printed on your Surf Internet bill when the outage lasts long enough that you need a person.

Problems at the same time as Surf Internet

Since 27 October, all 4 of Surf Internet's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report Surf Internet problems

The busiest hour for reports about Surf Internet is 01:00 to 02:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 21 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

Surf Internet IP address, servers and network